North Bay Buick GMC Cadillac

Certified Pre-Owned ATS was a great buy. Just purchased a certified, pre-owned Cadillac ATS from Petar here. He was a great and easy salesman to work with and made the process seamless. I am Just purchased a certified, pre-owned Cadillac ATS from Petar here. He was a great and easy salesman to work with and made the process seamless. I am very satisfied giving my hard earned money to North Bay Cadillac and you should be as well! Go see Petar. More

Great Experience This is the 2nd car leased with John. As before the experience was pleasant and John is extremely knowledgeable about his products. He spent time ma This is the 2nd car leased with John. As before the experience was pleasant and John is extremely knowledgeable about his products. He spent time making sure I understood all the working systems as well as always answered my texts even a couple of days after I took possession of the car. I leased a demo vehicle and so I noticed a small dent in the front passenger wheel well which was not detected when I picked up the vehicle but I noticed it 2 days later. No problem...I let John know and he told me to take a photo and email it and when it goes in for the first oil change they will give me a loaner and fix the dent...no problem. I would definitely recommend John and North Bay to everyone. More

GoodVery Peter and Chris in the pre owned sales department were very helpful and knowledgeable about the car that I liked. I would recommend to any one .I was Peter and Chris in the pre owned sales department were very helpful and knowledgeable about the car that I liked. I would recommend to any one .I was so happy and looking forward to Monday so I can pick up my car. Thanks for a great deal. More

Awesome Experience The whole process went very smoothly from beginning to end, I couldn't be happier with their service. Peter and John took very good care of me! And no The whole process went very smoothly from beginning to end, I couldn't be happier with their service. Peter and John took very good care of me! And now I'm driving a brand new camaro ss! More

Bill Pick is #1 ! Bill made the leasing of a 2016 SRX an incredible experience. Everything went smoothly and we couldn't be more happy. He's quite an asset to North Ba Bill made the leasing of a 2016 SRX an incredible experience. Everything went smoothly and we couldn't be more happy. He's quite an asset to North Bay. More

Used car dealers that are nice ? YES! Imagine buying a used car without the usual sense of dread. These are nice, easy-going guys who work with you to find the right vehicle for you. Petar Imagine buying a used car without the usual sense of dread. These are nice, easy-going guys who work with you to find the right vehicle for you. Petar and Chris are a terrific team who make the buying experience as stress-free as possible. Stayed late, kept in touch, offered water (hot summer, cool AC) to thirsty customers. Other dealerships may treat used car buyers as unwelcome or easy prey. These guys were relaxed, courteous, even (dare I say) kind! Simply the best. More

Stress Free Buying Having bought from North Bay in the past, I recommended my parents to the dealership. I introduced them to Alphonso Carlino. they were very impressed Having bought from North Bay in the past, I recommended my parents to the dealership. I introduced them to Alphonso Carlino. they were very impressed with the manner that he treated them. He was patient, informative and did not pressure them to finalize the sale. They visited other dealerships and was completely turned off by the manner that they were treated. Alphonso listened to their needs and wants and sold them the exact car that they wanted. More

UPDATE: Crickets My original review is posted below this. After the dealership read this review, Chris and Anthony reached out to me to verify what had happened. The My original review is posted below this. After the dealership read this review, Chris and Anthony reached out to me to verify what had happened. They apologized and asked if there was anything that they could do to make it right. The next morning they sent one of the sales guys to my home to show me the truck. AJ was amazing. He answered all of my questions, was knowledgeable on the product, and a genuinely good person. On our test drive, there was an older gentlemen that had a flat tire, and AJ suggested that we help him. It took a bit of work, but we got the tire changed, and AJ, dressed in his nice shirt and tie was dirt, and sweaty, but smiled and asked if he was ok. He declined money from the gentlemen and told him to have a great day. The most compelling part of this incident was the human side of people. AJ showed me that car salespeople are human too, and shouldn't be judged as a stereotype. As long as Northbay has AJ on their staff, I will always recommend them to anyone. After talking to his management staff, I truly believe that that is what they are striving for. ================================================================= Today completes my second visit to this dealership, with the same results. The first time I went there was last year, during a big remodel. I went specifically to look at a new truck. The sales person informed me that because of the remodel that he could move any autos, and that I would have to schedule an appointment to drive the truck. As a consequence, I drove 250 miles to Virginia to buy the same style truck that was 15 min from my house. I had called the dealership and left messages for the management team, but none of them felt my concerns warranted a return call. So today, Sunday, August 23rd, 2015 I attempted another trip into the dealership to look at another truck to replace my last truck (gave to my father in law) and today, my spouse and I wandered the floor the dealership without even the slightest approach of ANYONE. The staff didn't even say hi, smile, or acknowledge us at all. We approached the secretary on the Cadillac side, whom assured us she would find us a sales person, and after another another 20 min passed. Nothing. Sadly, I left again without ever having the opportunity to see the truck I wanted. It begs the question..... Once is shame on you, twice is shame on me? Hope I don't have to go all the way to Virginia to get my next truck again. Ugh... More