North Bay Buick GMC Cadillac

Outstanding - Professional - Exceptional We have purchased three previously owned vehicles from this dealership; the most recent a 2013 Cadillac ATS. Previous vehicles were a 2006 Maserati Qu We have purchased three previously owned vehicles from this dealership; the most recent a 2013 Cadillac ATS. Previous vehicles were a 2006 Maserati Quatro Porter and a 2005 Range Rover. Each vehicle has been immaculate and in outstanding running condition. The sales professionals in the Previously Owned department are friendly, knowledgeable, customer-focused and diligent in their work. We worked with Petar, but our impression is that all the sales professionals are top-notch as,well. If you are looking to purchase a previously owned or certified previously owned vehicle, give North Bay a visit. More

Horrible I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hol I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hold multiple times >15 minutes and she also hung up on me during the conservation. She also said the supervisor was not available and I spoke to a Miss Nahabedian who explained to me the current situation with my car but she wasn't the supervisor . There is no accountability for poor customer service and work ethics at this place. I decided to get out of my car lease early and switch to better brand like BMW or Jaguar after this incident. More

I bought a Car at North Bay. Bought a car at North Bay last Saturday the 22nd. They were VERY professional and honest. I am a difficult person and they made me happy. Dealt with Bought a car at North Bay last Saturday the 22nd. They were VERY professional and honest. I am a difficult person and they made me happy. Dealt with Peter and Chris. Traded in my car and they gave me fair market value. Frank spent all the time I needed to teach me the technology in the car. overall I would definitely recommend Frank, Peter and Chris. More

Overcharge with no explination I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Te I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Terrain truck. This vehicle was leased from North Bay Cadillac on 9/23/14 for 36 month with 45 thousand miles. Two days before the repairs my truck continue to shut off even when driven on short trips to the local food market. When I brought the truck in for service, I had to sign a work order form which stated a charge of about two or three hundred dollar for them to check the problem. About one hour later the same service person comes and states that its going to be another few hundred dollars and again I sign the work order. At this he asked about prior service and I stated that since I was living upstate that service had been provided by a authorize dealer in my area. When he back the bill was for a one thousand and four dollars ($1004.00) he even stated we did a free oil change which I never request or had agreed on. When I looked at bill notice that they change parts on the intake/exhaust valve at which point I inform him that was not normal wear and tear and he just told me to discuss this with my salesperson. Remember regular wear and tear consist of oil change, brake pad, air filter, tires, Contact with the salesperson has been difficult and since I have another lease with star Nissan I'm thinking my next two leases will be with them unless this matter is address correctly. Thank You Raymond Negron 19 Bloom Street Garnerville, n.y. 10923 Deal #68517 More

Best experience I leased my first truck with Marcelo and he's gets a 10/10 for any review I give for him and the dealership. He was so helpful and I decided in one I leased my first truck with Marcelo and he's gets a 10/10 for any review I give for him and the dealership. He was so helpful and I decided in one day what I wanted. I had gone to over a handful of car dealers that weekend and nothing compares. He's amazing at sales and everyone that works there is SO nice and accommodating. I'll recommend you guys to everyone More

Friendly , easy and fast service Marcelo our sales person was very helpful and accommodating. It was an overall pleasure to purchase our new car from North Bay Cadillac , Buick & GMC. Marcelo our sales person was very helpful and accommodating. It was an overall pleasure to purchase our new car from North Bay Cadillac , Buick & GMC. I highly recommend this dealership and sales person. More

THE BEST!!!! Great Experience, from the very first visit!!! The staff was knowledgeable and professional. Would definitely recommend, and refer others looking to Great Experience, from the very first visit!!! The staff was knowledgeable and professional. Would definitely recommend, and refer others looking to purchase a vehicle. FRANK VELLUCCI was our Sales Person, very friendly, patient and personable. We never felt pressured, in making our decision to purchase a vehicle. Peter was awesome too, able to answer any pertinent questions we may have had. A key component in the transaction! Chris (Manager) was great, the Boss.....there to assist in when needed! Glad we made our purchase at North Bay Cadillac!! All mentioned above are an asset to the dealership! More

Frank was very professional knowledgeable & friendly I went in on a Thursday night to look at the car & drove it home Friday afternoon got the car I wanted for a very good price & the payment I wanted I I went in on a Thursday night to look at the car & drove it home Friday afternoon got the car I wanted for a very good price & the payment I wanted I would highly recommend this dealership More

They take care of you here - truly on your side. These folks are really accommodating. We bought a used 2013 Honda CR-V here, and dealt mostly with Frank and Petar. They were awesome and not pushy at These folks are really accommodating. We bought a used 2013 Honda CR-V here, and dealt mostly with Frank and Petar. They were awesome and not pushy at all. Friendly (even funny), respectful and patient. Thy gave us a great deal and made sure that we were truly satisfied!! They even gave us coffee and snacks, and allowed us to go to lunch while they finished our paperwork. It was a totally different experience than we expected and feared. Tony in finance was also awesome. He was honest, sweet and accommodating. I would recommend this place to anyone and everyone. Andrew from maintenance was so thorough and awesome. Both he and Frank went over and beyond and never once made us feel bad for asking way too many questions or dotting way too many i's. We feel very confident about our purchase! More

All around great Great service and great staff. My new Cadillac and the entire experience was outstanding, everything I expect when purchasing a luxury car. Thanks fo Great service and great staff. My new Cadillac and the entire experience was outstanding, everything I expect when purchasing a luxury car. Thanks for a great experience. More