Norris Honda

Recall Service Great service with friendly , responsive and informative service techs. Thompson's Honda has serviced my vehicle for over six years and I am very hap Great service with friendly , responsive and informative service techs. Thompson's Honda has serviced my vehicle for over six years and I am very happy with them. More

horrible service department Took my 2004 Honda Accord in for a check engine diagnosis. Normally don't ever go to the dealer, but I was told by 2 different mechanics that this was Took my 2004 Honda Accord in for a check engine diagnosis. Normally don't ever go to the dealer, but I was told by 2 different mechanics that this was a gas tank pressure issue that only Honda could fix. I took it in and asked them to please only do the diagnostic as I wasn't sure if i wanted to put anymore money into the car or if I wanted to get something different. After being there for an hour, they informed me that my car would not start at all and it would cost $845 to replace the starter... I felt as if i had no choice but to let them fix it since they said it couldn't be started. They claimed they did an evap test after the starter was fixed and told me my gas cap was just loose (this had already been checked and was not the case). They also put on my invoice that they replaced both airbags that were on recall. This was miraculous considering the service tech told me the parts wouldn't be in for a few weeks. And more amazing than that, as part of their courtesy inspection, they rated the tread on my spare as good, yet nothing in my trunk was moved. At the end of the day, they treated me like I was an idiot, made me feel inadequate for being a woman and got me for every red cent they could. I will NEVER go to Norris Honda again. More

Took 2 visits for them to fix what I knew was wrong with car Bought car in Feb 2015; been having tire problems ever since; dealer tried to first tell me nothing was wrong with tires but I've been losing pressure Bought car in Feb 2015; been having tire problems ever since; dealer tried to first tell me nothing was wrong with tires but I've been losing pressure every couple of weeks since car was purchased; my step dad took off the tires at home and proved the problem was leaky stem valves then returned to the dealer to fight with them on my behalf; they fixed the tires and even had the nerve to try to charge for the repair; they should have paid my step-dad since he is the one who actually solved the problem; not impressed at all More

great All have done Me right. Have no problems. Always done in a timely fashion. Never have to wait for ever. I really have been treated as a 10. I don't All have done Me right. Have no problems. Always done in a timely fashion. Never have to wait for ever. I really have been treated as a 10. I don't know what more to tell you how great Norris Honda has been to me. I have been dealing with Norris for over 30 years. More

Excellent Car-Buying Experience From Norris Honda On Monday, October 23, 2014, I purchased a 2015 Honda CRV from Norris Honda. I worked with Rebecca Stafford at the car dealership throughout the entir On Monday, October 23, 2014, I purchased a 2015 Honda CRV from Norris Honda. I worked with Rebecca Stafford at the car dealership throughout the entire process. I was very impressed with Ms. Stafford's knowledge, professionalism and customer-oriented manner. She was very honest and forthright throughout the entire process. This was perhaps the best car-buying experience I have ever had and that was solely due to Ms. Stafford's efforts. I would readily recommend Ms. Stafford to family and friends interested in purchasing a car and would happily use her again. Thank you very much for providing such a positive experience in purchasing my 2015 CRV! MWilkW More

Ripped off and insulted I bought my second car (first through a dealership) at Norris. I found a decent car for a reasonable price (priced on KBB) and was happy with what I T I bought my second car (first through a dealership) at Norris. I found a decent car for a reasonable price (priced on KBB) and was happy with what I THOUGHT I was about to get. There were a few mistakes on the paperwork which I caught and was understanding to (human error). I was then told by the older man in the office (don't remember his name) that I was able to have my warranty extended for free as a "first time buyer deal". I was obviously more than pleased to hear that. However, once I received the final paperwork, I noticed extra numbers had been added in, charging me for the "free" warranty extension. I returned to the dealership to discuss my issues after calling several times to find someone to help me (everyone transferred me to someone else, and no one ever did tell me who I needed to talk to). I explained to him that he initially said the warranty was free and he called me a liar right to my face. I simply asked to pay the cancellation fee of $25 to get the $3,000 extra I was charged for this warranty. He told me he wouldn't cancel it there. Very rude and unprofessional. I thought a man from his time would have a little more respect and honesty in him. Also, I bought the car on a day it was pouring down rain. I saw a few very minor scratches in the hood and asked if I could bring the car back another day for them to fix the scratches free still and they politely said "of course". Another lie. A couple days after I took the car home, I was looking over the back seat and saw what looked like a coffee stain on the seat belt. I own professional carpet cleaning supplies and equipment and decided I would clean the stain as well as the upholstery in the whole car. As I began to go over the back seat, a huge dark (coffee/soda) spill stain began to appear all over the entire seat behind the driver. I got the stain completely cleaned out. This is just a warning. Car dealerships make poor attempts to "clean" interiors. What they do is douse the stain to sink it down deeper into the seat until it disappears. To test for hidden stains, take a spray bottle of plain water and spray the fabric in the car to lift it back to the surface and you will see what they tried to hide. Finally, be careful with warranties you get here. I used to drive a stick and am well aware of how a car, motor, tans. is supposed to work and run. My transmission was not shifting correctly and on time. I called and reminded them I had a bumper to bumper warranty and explained what issue I had going on. They told me to bring it in for a look. However, I was told that if they did not find any issues and the problem didn't occur while they were looking at it, I was going to be charged $100 for bringing it in and "wasting" their time looking at it. (Excuse me for asking you to do your job and make sure my car is alright). I told them it didn't happen every time a drove it and asked what kind of work I was allowed to do to it on my own without voiding my warranty if I replaced anything and they wouldn't tell me. I again, kept being transferred to different people, none of which told me if I was allowed to work on my car myself while it was still under warranty. The price of what I paid for the car was fine, without the added money for the warranty. But, the price wasn't anything I couldn't find somewhere else. VERY disappointed. Will never return. Will never recommend this dealer to anyone. More

Excellent Experience, What I have come to expect from Norris My family has purchased many vehicles from Norris over the years--my first memory is of my Dad buying a 1968 Ford Torino from Norris Ford, This is my My family has purchased many vehicles from Norris over the years--my first memory is of my Dad buying a 1968 Ford Torino from Norris Ford, This is my second Honda purchase from Norris Honda and both experiences were excellent. In fact, in both cases, Norris was the only dealer that I visited. My first salesman was Jim Weimer and I was planning to deal with him--I quickly found out that Jim has retired from sales and now works in Parts. He did come out to see me when I was working with my current salesman, Tim Kleim. It is a nice surprise to see the same faces when you return to your dealership eight years after a purchase. Tim Kleim was a coutreous and efficient salesperson. The transaction was easy and the delivery was very smooth. I would rate Tim's performance as "excellent" and will I ask for him the next time that my family is in the market for another Honda. More

Enjoyed working with Norris Honda Norris Honda was excellent to work with in purchasing my new CR-V. They understood my unique situation of limited time and worked as a team to help m Norris Honda was excellent to work with in purchasing my new CR-V. They understood my unique situation of limited time and worked as a team to help me make my purchase without spending 4-5 hours at a dealership. I was able to get my test drive, and car appraised and a deal struck in 45 minutes. Could have finished the deal, but had to leave. When I returned, the car was ready to go, finished the paper work and was out in less than an hour. Great experience. Friendly and very helpful sales people to work with. More

Bad surprises several weeks after sale JB, the salesman, is a good person and treated us well. I also like my new car, and I like the Honda brand. That said, Norris Honda managed to turn JB, the salesman, is a good person and treated us well. I also like my new car, and I like the Honda brand. That said, Norris Honda managed to turn what should have been a pleasant experience into a terrible one. I should have seen it coming when the finance manager rushed us through the paperwork and made several mistakes. That's okay, we thought, everyone makes mistakes and we corrected him where we could (something that seemed to bother him, now that I think about it, but at the time we just wanted to drive off the lot with our new car and we let it go). And so when he shredded some documents to start them over we thought everything would be fine. Well, it turns out my wife and I didn't catch all of the errors. The first one was two weeks later when it turned out they had forgotten a document related to the titling process. That's okay, we thought again, everyone makes mistakes (and here's crossing my fingers this won't come back as an issue with the DMV). A bit of a hassle to snail mail things to Maryland, but fine. Then the next day: it turns out they also collected the wrong amount of tax. Ok, that's not fine anymore. But maybe we can talk about it. After all, the way I was raised I was taught that when I make a mistake I own up to it. Not Norris Honda. What followed has got to be one of the most unpleasant series of conversations I've ever had with, well... anyone, specially someone who just last week pocketed $22k of my money, and now is insulting me over $200. I don't mind paying the extra cash to fix the mistake -but that's just no way to treat a customer. Let this serve as a warning: the way a dealership treats you AFTER the sale is going to be much more important to you long term than the way they treat you BEFORE it. More

Norris Honda - Exceed my expectation!!! Spring Sale Event norris honda is the best place to shop for your new car people help you the besy way they can they save me dollars of money, $500 for college student norris honda is the best place to shop for your new car people help you the besy way they can they save me dollars of money, $500 for college student check!, 0.9 APR for my honda accord 14 love it inside out. 2 years free oilchange & car wash. i also dont need to worry about my car dents specially when parking to the store they got me covered "ding xxxxxx". and i offer me gap zurich insured for the event my car destroyed i wont pay any cents.!!!! Thanks you Johb B & Dale. More