Norris Honda

Bait and switch pricing. Beware when viewing online deals. We went with the price listed on their website to look at a car. After arriving they added 2k in fees that we've never heard of. Then at signi deals. We went with the price listed on their website to look at a car. After arriving they added 2k in fees that we've never heard of. Then at signing they had upped the price another 2k without telling us showing us the original agreed upon price as the top line with all of the fees associated with it adding to it. All in all a 4k increase over the "internet price". More

November 11, 2020I took my 2014 Honda Accord to Norris November 11, 2020 I took my 2014 Honda Accord to Norris Honda today for an oil change. I’ve done that several times with only minor issues re the s November 11, 2020 I took my 2014 Honda Accord to Norris Honda today for an oil change. I’ve done that several times with only minor issues re the service, but today was a major disappointment. My car was taken in at 1:03 pm and I didn’t get it back until 3:45 pm. I may not have gotten it back then, but I went out to the service bay to find out why it was taking so long. Two men looked at each other and then for my paperwork. Neither said anything for a few minutes and then one man said I have your paperwork just follow me.. we moved back inside to the pay station while he muttered something about having others he was working on and must have just lost track of me and my car. I learned from the check out girl that the car service was completed at 1:54 pm but no one bothered to tell me until I went to inquire what was taking so long. If you need speedy service or even normal service forget this place because the people charged with taking car of you, and maybe even your car, AREN’T AWARE what’s going on‼️ Too bad if you have other things planned that day‼️ Your loss‼️ Thanks Norris Honda Service Department. More

I called to make an appointment for my car. I spoke with Carl and he was very rude. He did not seem very interested in wanting to make my appointment. He had a very xxxxty attitude and he would ask me quest Carl and he was very rude. He did not seem very interested in wanting to make my appointment. He had a very xxxxty attitude and he would ask me questions about what was wrong with my vehicle, when I would go to answer he would cut me off. It was like he wanted me to think that he was interested but in reality he didn’t really care about what was wrong. He also was rushing me off the phone as if he didn’t want to talk to me as well. I have gotten my car serviced here before but after todays phone experience I do not know if I will again. More

I purchased a 2019 Honda Accord on October 30th. This was a huge decision for me but Stephen Langford gave me such exceptional service. Mr. Lankgord was polite and gave me so much information about the was a huge decision for me but Stephen Langford gave me such exceptional service. Mr. Lankgord was polite and gave me so much information about the Honda. More

Honda HRV Our HRV has had the same issue 4 times in 3 years. They are not going to cover it under warranty this time even though it was just done in April. The Our HRV has had the same issue 4 times in 3 years. They are not going to cover it under warranty this time even though it was just done in April. The manager was rude to my husband. We paid for the extended warranty on this too but it does not cover it. Obviously this is a malfunction in the way the car was made. We will NEVER buy another car from here. More

Service Department needs training Disclaimer - The only reason I am rating this two stars is because I also bought a new Honda there and the Sales Dept. did an excellent job. My review Disclaimer - The only reason I am rating this two stars is because I also bought a new Honda there and the Sales Dept. did an excellent job. My review is related to the Service Dept since the Manager, Fred, made no attempts to make things right. Waste of time and money for a state inspection! My sports car is not a Honda but I called and they said no problem so I made an appointment that I was quoted at 1.5 to 2hrs. Well I spent almost 3hrs there only to be told I need to take my car elsewhere then bring it back to re-inspect for more money since it failed. Next shop was only charging a little more to do another state inspection over what Norris Honda wanted to charge for the re-inspection so I decided to not take it back and wait a long time again. Well the new shop found other state inspection issues that the first Inspector at Norris Honda passed so I reached out to the Honda Service Manager to let him know my concerns and he was very defensive and said its all subjective, which I'm not buying. He acted like they were doing me a favor for passing my car for these other issues another shop failed. For example my tint is illegal and didn't pass the inspection at the other shop but on Hondas inspection report it says N/A as if the car doesn't even have it. I'm not looking for a hand out or to be driving around illegal and have issues down the road so I would rather address it now. This other shop doesn't make any additional money for failing my car for tint either. I will have to remove it myself or take it to a place that will. They aren't charging a reinspection fee either. Oh and btw your Inspector also seems to think my car doesn't have power steering so he put N/A there too! All in all it was just a bad experience at the service center there and the Service Manager wasn't any help. More

Service Manager Fred Hassell is absolutely terrible The Norris Honda Service Department is ABSOLUTELY PREDATORY. I purchased my 2016 Honda CRV from them back in October 2016. On June 25, 2018, I went The Norris Honda Service Department is ABSOLUTELY PREDATORY. I purchased my 2016 Honda CRV from them back in October 2016. On June 25, 2018, I went in to have my headliner and sunroof evaluated since it had been leaking due to the heavy rainfall in the Baltimore area during the months of May and June. Before I could barely get a word out, the Service Manager Fred Hassell says ‘That’s a nice car. Did someone buy that for you? Did your husband buy that for you?’ At this point, I was insulted, ignored it, and proceeded to tell Fred the issue with my car headliner and the seams from the rain. Instead of offering me a solution or how to move forward, he immediately blamed me for the issue and said that it was most likely ‘my fault’ for not fully closing the moon roof or my windows. Due to the heavy rain, I just wanted my car fixed and left it there. When I came to pick it up, Fred claimed there was ‘nothing wrong with my car’ and said I owed them $140 for the ‘diagnostic testing.’ However, when I got into my car there were NEW LARGER STAINS. When I pointed this out, Fred said I did not have any prior proof of pictures and refused to drop the charge. After a significant amount of back-and-forth with Fred, I decided to formally dispute the charge on my credit card and took my car to Anderson Honda of Hunt Valley. In addition, I lodged a formal complaint with American Honda Corp (I have a suspicious feeling Fred Hassell is slick and said the right things to get corporate off of his back) Ultimately, my credit card company sided with me and Anderson Honda took care of my problem without any issues. My car repair was covered under the 3 year 36K mile Honda warranty since there were distinct locations where my car was leaking due to a shifted drainage pan and a dislodged drainage tube. Anderson Honda was an absolute straightforward pleasure to deal with. I will never go back to Norris Honda for servicing of any type ever again. They were an ABSOLUTE NIGHTMARE. NEVER AGAIN. More

Poor service from Service Manager Fred. 1st the service manager never returned my call, then when I called him, he was rude and condescending. I was not impressed with his customer service 1st the service manager never returned my call, then when I called him, he was rude and condescending. I was not impressed with his customer service skills. I spend $36K on a nn a new car, just to be treated so poorly by the service department. More

Our 2nd Honda Bought at Norris in 70 Days - They're THE BEST Wonderful people to buy a car from, and start to finish a fantastic experience. My wife bought her Pilot from Norris Honda in late March, and our purc Wonderful people to buy a car from, and start to finish a fantastic experience. My wife bought her Pilot from Norris Honda in late March, and our purchase experience was so good that we knew we'd be coming back again. Little did we know that it would be less than 10 weeks before we came back! Anyway, the second go-around was every bit as good as the first. Sea Woods was, again, my salesman and he provided top-shelf customer service and has phenomenal product knowledge (and I had researched the car thoroughly in advance). Paul Donald (sales manager) handled the numbers, and was a complete pleasure to deal with. Bill Vance is the General Manager and bent over backwards to make sure everything went as smoothly as possible. Kati Rudisill gave me a thorough demonstration of the car's features and made sure I was comfortable with the technology. I cannot possibly overstate what a nice experience it was. Thank you, Norris Honda! More

No Way It Could Have Been Any Better (they deserve 10 stars) Start to finish, and every minute in between, our car shopping and buying experience at Norris Honda was simply fantastic. We dealt primarily with Sea Start to finish, and every minute in between, our car shopping and buying experience at Norris Honda was simply fantastic. We dealt primarily with Sean Woods (our sales guy), Bill Vowles (the General Manager) and Drew Hughes (sales manager and pinch hitter in the business office). Every one of those gentlemen deserves the highest accolades for outstanding customer service. They treated my wife and I like "gold". Friendly, transparent, knowledgeable, and truly outstanding people. The owner, David Cook, also came out onto the showroom floor to greet us, thank us for our business, and make sure we were being treated well. My post title says it all - there really is no way our shopping and purchase experience could have been any better than it was. THANK YOU, Norris Honda!!! More