Norris Honda

Today I had the best car buying experience of my life . . . and I'm no spring chicken!! (60 years old). I had to write a review immediately because the folks at Norris Honda deserve for others to know ho . . and I'm no spring chicken!! (60 years old). I had to write a review immediately because the folks at Norris Honda deserve for others to know how honest and customer-caring they truly are. If you have the privilege to work with Wilson Gilbert, you will be giving a 5-star review as well. Wilson was fun, honest, and truly dealt with me in a straightforward, honest way . . . paying attention to every detail regarding my needs. I was so confident about the purchase and comfortable with Wilson and the dealership that I sat down and he worked out a deal for me within one hour of my arrival at the dealership! No wasted time haggling or "checking with my manager" or any of those tactics used by less than savory sales people. I am now the owner of a beautiful 2018 Honda Pilot and thrilled with the entire experience. If you happen to be in the market for a new/used vehicle, by all means get in touch with Wilson Gilbert. He will treat you with respect and will get you into the vehicle you want. Thank you, Wilson and Norris Honda. God bless you with many more customers!!! Sincerely, Amy PS If you don't believe I am an actual customer, ask Wilson to give you my phone number. I will gladly serve as a reference! More

HOLY COW WOW! Outstanding Dealership!! Honest--No Games--Great Pricing--Easy to Deal with and Quick and Efficient. I visited 4 Honda Dealers---3 in MD and 1 in Outstanding Dealership!! Honest--No Games--Great Pricing--Easy to Deal with and Quick and Efficient. I visited 4 Honda Dealers---3 in MD and 1 in DE (emailed 6 others) and ONLY NORRIS was Fair and Honest with Pricing and Honoring their "Word." Sean Pfarr was my Salesman and was perfect---knowledgeable; quick and efficient; and, more of a "Goal Accomplisher" than a "Salesman." Paul Donald the Finance Manager---also perfect---quick and efficient; clear and concise with the numbers; and, arranged the Perfect Financing through HONDA----a better interest rate than any Credit Union or Bank could offer. AND----NORRIS DELIVERED the Truck to my home in Cecil County!! Sean Pfarr 443-549-3407 spfarr@norrisautogroup.com More

Love Norris Honda! I have purchased 3 cars from them & that says alot about their customer service!! I have purchased 3 cars from them & that says alot about their customer service!! More

We worked with Mr. Wilson Gilbert to purchase a 2016 Ford F-150. He was so helpful, and we truly enjoyed working with him. He was reliable, answered all our questions Wilson Gilbert to purchase a 2016 Ford F-150. He was so helpful, and we truly enjoyed working with him. He was reliable, answered all our questions, was easy to reach with questions, and delivered on all of the requirements and commitments for our purchase. We are very pleased with the service we received, and we love our new Ford F-150 Pick Up Truck! More

Bought a used Nissan Rogue at Norris Honda, Wilson was our sales person and he was terrific to work with; easy going and honest. He got us a good deal. We love our Rogue and would buy from Wilson and No our sales person and he was terrific to work with; easy going and honest. He got us a good deal. We love our Rogue and would buy from Wilson and Norris again. Highly recommend them. More

So great to find this outstanding dealership! Eric is a wonderful salesperson and I left feeling confident of my new Honda purchase wonderful salesperson and I left feeling confident of my new Honda purchase More

service visit for an oil change which took 3 hours without explanation or contact with tech. Every hour I had to ask tech what was happening, no appropriate explanation given. Car was found in the ba without explanation or contact with tech. Every hour I had to ask tech what was happening, no appropriate explanation given. Car was found in the back after my request to leave and no one notified that oil change completed. No paperwork done nor a car wash. Still don't know general status of my tires, brakes etc. which I asked for answers. No one has contacted me for the severe poor service. After more than 5 years going for service here I will not return. More

I purchased a 2021 Honda Pilot at the best rate in the market. Though the insurance sales person convinced us to buy the full coverage and that increased the overall cost but it was our choice. market. Though the insurance sales person convinced us to buy the full coverage and that increased the overall cost but it was our choice. More

Very bad experience. My car was under warranty. I had a noise on my car and they just could not find it. They said they had two guys tested drive. Why was I going through those much trouble for no reason noise on my car and they just could not find it. They said they had two guys tested drive. Why was I going through those much trouble for no reason? I tested drive with one of their guys, and I showed him exactly when the noise occurred, and he kept denying it. Furthermore they asked me to pay $130 diagnosis fee, and I said I did not want to pay, since they could not find the cause. One of their representative threatened me to call the policeman only after 3 min arguing. I swear to god it did not get physical nor my voice was out of roof. They may just don't have the expertise to solve the problem, and all they can do is asking for money. Very disappointing! I have been so many dealers', and none was like that. More