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Norris Honda
Baltimore, MD
220 Reviews
Norris Honda has been a locally owned and operated dealership group since 1917. In addition to being one of the longest-standing dealerships in Maryland, Norris Auto Group has also been named to the Inc. 500 | 5000 list twice, making us the fastest-growing dealership group in Maryland. At Norris Honda, we genuinely care about our customers. All of our employees, from our owner down, listen to you and will act on what we hear. Our mission is to provide the best product, price, and service in a way that results in unsurpassed customer and employee relationships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 220 reviews
March 01, 2023
Got a new car from here yesterday and as much as a hassle it is to buy a car Norris Honda was very helpful in getting me where i need to be an get me on the road with a new car. Big thank you to Brian Chaill it is to buy a car Norris Honda was very helpful in getting me where i need to be an get me on the road with a new car. Big thank you to Brian Chaillou, highly recommended him as well! More
by daltoncaudill
Employees Worked With
Brian Chaillou, Ben Fenlon
January 25, 2023
Today I had the best car buying experience of my life . . . and I'm no spring chicken!! (60 years old). I had to write a review immediately because the folks at Norris Honda deserve for others to know ho . . and I'm no spring chicken!! (60 years old). I had to write a review immediately because the folks at Norris Honda deserve for others to know how honest and customer-caring they truly are. If you have the privilege to work with Wilson Gilbert, you will be giving a 5-star review as well. Wilson was fun, honest, and truly dealt with me in a straightforward, honest way . . . paying attention to every detail regarding my needs. I was so confident about the purchase and comfortable with Wilson and the dealership that I sat down and he worked out a deal for me within one hour of my arrival at the dealership! No wasted time haggling or "checking with my manager" or any of those tactics used by less than savory sales people. I am now the owner of a beautiful 2018 Honda Pilot and thrilled with the entire experience. If you happen to be in the market for a new/used vehicle, by all means get in touch with Wilson Gilbert. He will treat you with respect and will get you into the vehicle you want. Thank you, Wilson and Norris Honda. God bless you with many more customers!!! Sincerely, Amy PS If you don't believe I am an actual customer, ask Wilson to give you my phone number. I will gladly serve as a reference! More
by amy
Employees Worked With
Wilson Gilbert
December 29, 2022
HOLY COW WOW! Outstanding Dealership!! Honest--No Games--Great Pricing--Easy to Deal with and Quick and Efficient. I visited 4 Honda Dealers---3 in MD and 1 in Outstanding Dealership!! Honest--No Games--Great Pricing--Easy to Deal with and Quick and Efficient. I visited 4 Honda Dealers---3 in MD and 1 in DE (emailed 6 others) and ONLY NORRIS was Fair and Honest with Pricing and Honoring their "Word." Sean Pfarr was my Salesman and was perfect---knowledgeable; quick and efficient; and, more of a "Goal Accomplisher" than a "Salesman." Paul Donald the Finance Manager---also perfect---quick and efficient; clear and concise with the numbers; and, arranged the Perfect Financing through HONDA----a better interest rate than any Credit Union or Bank could offer. AND----NORRIS DELIVERED the Truck to my home in Cecil County!! Sean Pfarr 443-549-3407 spfarr@norrisautogroup.com More
by Bruce.hechmer
Employees Worked With
Sean Pfarr and Paul Donald
September 15, 2022
We worked with Mr. Wilson Gilbert to purchase a 2016 Ford F-150. He was so helpful, and we truly enjoyed working with him. He was reliable, answered all our questions Wilson Gilbert to purchase a 2016 Ford F-150. He was so helpful, and we truly enjoyed working with him. He was reliable, answered all our questions, was easy to reach with questions, and delivered on all of the requirements and commitments for our purchase. We are very pleased with the service we received, and we love our new Ford F-150 Pick Up Truck! More
by Rob
Employees Worked With
Wilson Gilbert
March 21, 2022
Bought a used Nissan Rogue at Norris Honda, Wilson was our sales person and he was terrific to work with; easy going and honest. He got us a good deal. We love our Rogue and would buy from Wilson and No our sales person and he was terrific to work with; easy going and honest. He got us a good deal. We love our Rogue and would buy from Wilson and Norris again. Highly recommend them. More
by MikeW
Employees Worked With
Ben Fenlon
August 26, 2021
service visit for an oil change which took 3 hours without explanation or contact with tech. Every hour I had to ask tech what was happening, no appropriate explanation given. Car was found in the ba without explanation or contact with tech. Every hour I had to ask tech what was happening, no appropriate explanation given. Car was found in the back after my request to leave and no one notified that oil change completed. No paperwork done nor a car wash. Still don't know general status of my tires, brakes etc. which I asked for answers. No one has contacted me for the severe poor service. After more than 5 years going for service here I will not return. More
by terrisuebrtn48
Employees Worked With
Ben Fenlon
August 14, 2021
Service and Repair, very bad. Took my 2003 Honda Accord in for oil change, free safety inspection as I was going on a long trip. Over priced for oil change but worse; three days later, on way to work, alte in for oil change, free safety inspection as I was going on a long trip. Over priced for oil change but worse; three days later, on way to work, alternator went up which also took down my battery, leaving me stranded. Had to have car towed back to Honda dealership-missed day of work. Service dept. told me alternator was bad, which drained battery; must replace both, would cost $1,300 but worse, part would not be in for 3 weeks. So, oil change, free safety check but brakes squeaky. No car for three weeks at least-will have to get a rental car. Service dept. claim due to Covid, parts aren't coming in regularly-Worst experience ever in price and no fix for situation. Still attempting to resolve. Will look for a different mechanic and have it towed once more! WORST SERVICE EVER! and this is a DEALERSHIP! Note to customers of Honda; if your car is out of warranty, don't take your car here, not even for an oil change, they will over charge or create a problem for your car-Go to a regular mechanic. SAVE YOURSELF! More
by lilapniewski
Employees Worked With
Carl in Service-He was nice but didn't have a way to resolve problem
July 17, 2021
I purchased a 2021 Honda Pilot at the best rate in the market. Though the insurance sales person convinced us to buy the full coverage and that increased the overall cost but it was our choice. market. Though the insurance sales person convinced us to buy the full coverage and that increased the overall cost but it was our choice. More
by SI
Employees Worked With
Serge, Ben Fenlon
