Normandin Chrysler Jeep
San Jose, CA
Filter Reviews by Keyword
By Type
Showing 34 reviews
Mark was great. He didn’t try to upsell anything and I believe I got the best price possible with his help. The process was quick and very straightforward. believe I got the best price possible with his help. The process was quick and very straightforward. More
After weeks of dealing with other dealerships, I was fortunate to find Normandin. I have purchased many cars and can honestly say they were Outstanding! fortunate to find Normandin. I have purchased many cars and can honestly say they were Outstanding! More
Buyer beware. I bought a 2013 Ford F250 the beginning of Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving a Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving at the dealer there was a few minor issues with windows and mirrors that they failed to mention when I had talk to them the day before on the phone. At that point I should have just walked away. We ended up making a deal and I drove the vehicle home, before arriving to my hometown the vehicles check engine light came on and die On me while driving on the freeway. I was able to pull over try to diagnose the problem and the book said I was out of DEF. I then went to a truckstop and purchased DEF and filled the vehicle. I took the vehicle to my local Ford dealer they recommended changing the fuel filters. I paid to have that work done out of my own pocket and I had not even owned the vehicle 24 hours yet. A few days later the vehicle died on me three times. Coming home from that same trip died on me many times. Call the dealership they refused to help me. I took the vehicle to my local Ford dealer where they started to run diagnostic on it. They finally figured out the issue but the dealer refuses to help pay for the repairs. The repairs are going to be around $9000. I have contacted the dealer many times and they are refusing to help. The only thing they recommend me doing is filing an insurance claim stating that somebody tampered with the fuel system. This is the most dishonest dealership I have ever dealt with in my life.......... More
Good customer service Walked in the dealership and Eli Cruz was our guy ! He was supper Helpful very polite any questions we had he would answer them worked so hard to get Walked in the dealership and Eli Cruz was our guy ! He was supper Helpful very polite any questions we had he would answer them worked so hard to get us a good deal 😊 was very patient with us, was with us through the whole process until we got the approval thank you so much! I Definitely recommend this place 😊 More
Super professional and quick! walked in knowing what i wanted the dealer worked with me and i was in and out within 2 hrs. Harry who did the paperwork was AMAZING, explained all th walked in knowing what i wanted the dealer worked with me and i was in and out within 2 hrs. Harry who did the paperwork was AMAZING, explained all the paperwork we were signing in such great detail. he made our experience even more great! More
Very nice and professional sales team Joy helped me get approved for a Dodge charger. The paperwork was quick and they explained everything for example want warranty covers and what the ca Joy helped me get approved for a Dodge charger. The paperwork was quick and they explained everything for example want warranty covers and what the car comes with. So overall nice people and very professional More
Hellcat Experience The personnel at the dealership were professional and knowledgeable. They knew specific information about the vehicle I was interested in. The sales m The personnel at the dealership were professional and knowledgeable. They knew specific information about the vehicle I was interested in. The sales manager was courteous and friendly. He was not pushy or tried to sell me additional vehicle options. The finance manager was also friendly and respectful. He explained the purchase contract in detail while putting me at ease. No hidden fees or extra items were pushed on me. More
New Jeep lease Great service. The team was very responsive to our needs and very timely in terms of getting all of the paperwork done. Enjoyed the buying experience. Great service. The team was very responsive to our needs and very timely in terms of getting all of the paperwork done. Enjoyed the buying experience. More
A FANTASTIC EXPERIENCE!!! I do not like car shopping. I think a colonoscopy is more pleasant (really), until now. I was in and out in an hour with a great SUV. The salesman wa I do not like car shopping. I think a colonoscopy is more pleasant (really), until now. I was in and out in an hour with a great SUV. The salesman was attentive but not pushy and the finance department was very informative, funny and knowledgeable. I very welcoming dealership from start to finish. If a quality automobile is what you are looking for with great rates, then Normandin is your place. I will recommend them to anyone needing a quality experience top to bottom. More
Smooth, professional service! I leased a new 2019 Jeep Latitude from Normandin recently, and I couldn't be happier with the entire process. The last time I purchased a car was in 2 I leased a new 2019 Jeep Latitude from Normandin recently, and I couldn't be happier with the entire process. The last time I purchased a car was in 2005! The staff here made me feel welcomed upon arrival, with their knowledge, professionalism and courtesy - without any "pressure" tactic. I would recommend any family or friends who's in the market to buy or lease a car visit this Normandin location first! Big thumbs up! More