Norm Reeves Volkswagen Superstore

This is your go to VW dealer! Have a special financing situation? Then go see April Dean! She will get you all set up. Great selection of cars and they make sure they are 100% sati Have a special financing situation? Then go see April Dean! She will get you all set up. Great selection of cars and they make sure they are 100% satisfied before they let you leave the lot. Can't say enough nice things about Norm Reeves Volkswagen in Irvine. Need a VW then this is your place! More

Oil Change for the Volkswagen GTI My son insisted that the car be serviced at the dealers, so I found Norm Reeves on line, made the appointment on line and was met with friendly, effic My son insisted that the car be serviced at the dealers, so I found Norm Reeves on line, made the appointment on line and was met with friendly, efficient service. I was given a time frame for service completion and shown to the waiting area that was well appointed, clean and comfortable. The oil change took about 1hour and when I went to the car, it had been washed and was dry, which was a very nice experience. More

First time leaser at ease! I had a really great experience at this store and would recommend my sales agent April Dean. She was so helpful and patient with me during my first ca I had a really great experience at this store and would recommend my sales agent April Dean. She was so helpful and patient with me during my first car lease. She was upfront and honest and made sure I was happy with each step of the process (which I was not expecting walking into a dealership) I left there with my brand new 2017 Tiguan with a lease agreement I was happy about More

Sales, service & parts Ordered both new cars online! Both were waiting for us exactly as we had ordered them! Sales worked with us. Service and parts has been excellent. Ordered both new cars online! Both were waiting for us exactly as we had ordered them! Sales worked with us. Service and parts has been excellent. As customers, we have felt respected and cared for. We now feel that we are a part of the Norm Reeves VW Family! We will buy our next cars there too! More

Service Review Very good service. Booking in was quick, and waited only a few mins for lift back home. Quick turnaround including additional work agreed after car wa Very good service. Booking in was quick, and waited only a few mins for lift back home. Quick turnaround including additional work agreed after car was inspected. Booked in and car returned within 24 hours! More

Outstanding customer service I received outstanding customer service from April Dean, and I would highly recommend working with her! I had contacted her over email before moving t I received outstanding customer service from April Dean, and I would highly recommend working with her! I had contacted her over email before moving to the area to inquire about buying or leasing a car. She was helpful and friendly, and always responded quickly to my questions. When I came in person to the store, and we found that I was not eligible for a particular financing scheme, April, Sal and their team worked extremely hard for an entire morning to find me another deal that was close to the original. The following week, April even came in especially on her day off to personally complete the handover process with me, and assured me that I could continue to contact her if I had further questions. This team truly went above and beyond. I’m very glad I bought my car from them. More

Well done April Dean and team! We came to lease a car. Prior to this, I contacted April via email (a few mths ahead) as we were flying in from overseas. Her email responses were alw We came to lease a car. Prior to this, I contacted April via email (a few mths ahead) as we were flying in from overseas. Her email responses were always quick and professional. When we finally arrived, she and her team constantly came out with initiatives to resolve unforseen problems. We were really impressed by their superlative effort. And April paid so much attention to "customise" our car. Kudos to the team! More

April Dean As a foreign professional having just arrived in the country, the challenges are enormous. Getting a car is one such. April was empathetic and w As a foreign professional having just arrived in the country, the challenges are enormous. Getting a car is one such. April was empathetic and went out of her way to understand my concerns and find a car that was suited for my needs. Her service went beyond the call of duty - a pick up from the train station; sending faxes and emails to sort out matters with my bank, insurance, a coffee to soothe my frayed nerves and being patient with my innumerable queries. The price quoted by April in our email correspondence was exactly what I got when I met her in person; this is rare. The dealership is fortunate to have an ambassador such as April. Thank you. Shastri More

Great service and customer care April Dean once again fulfilled my needs when I had an issue with my vehicle, needed a new tire and April helped me connect to roadside and get the is April Dean once again fulfilled my needs when I had an issue with my vehicle, needed a new tire and April helped me connect to roadside and get the issue resolved quickly, while hanging out and laughing with me to make the time fly by. Thank you aptil, your the best! More

April Dean at Norm reeves in Irvine made my dream come true! I am pleased to say that I am now a new car owner. Thanks to April who made the deal possible I got to drive away with my little jetta. I had been to I am pleased to say that I am now a new car owner. Thanks to April who made the deal possible I got to drive away with my little jetta. I had been to several places looking for cars in the past and the rate was always too high with stipulations almost impossible. Not here at normreeves... Smooth transaction, super reasonable rate and price and quick on service. April and her team were awesome!! April truly cares about her customers needs and is kind and compassionate (funny too) in helping you on your search. Highly recommended! Thanks April for making my dream into reality. More