Norm Reeves Volkswagen Superstore

I had a particular vehicle in mind when I contacted your dealership (2011 blue Jetta). I had many questions regarding this vehicle which I was purchasing for my daughter, specifically regarding vehicle fea dealership (2011 blue Jetta). I had many questions regarding this vehicle which I was purchasing for my daughter, specifically regarding vehicle features; safety features in particular. I had numerous conversations with both Harvey and Judith during the purchase and finance qualifying. Both Harvey and Judith were receptive, informative and courteous in every conversation. After purchasing the vehicle, Judith went beyond my expectations by having the car cleaned and detailed to perfection and having the car delivered to my hope. I especially appreciated the manner in which Judith kindly and patiently explained the vehicle features to my daughter. She did a great job integrating my phone with the blue tooth system which was extremely helpful. Your service department explained the service benefits available to vehicle owners which further assured me that I made the right choice in vehicles and dealerships. I would recommend Fladeboe Volkswagen to anyone who is looking to purchase, or service, their Volkswagen. More

Ryan was very helpful and pleasant. He kept me informed about the timeline and the issue and had my car back to me quickly. Was very friendly throughout the who process. about the timeline and the issue and had my car back to me quickly. Was very friendly throughout the who process. More

We brought my 2005 VW bug in for service about a month ago because it appeared to have a transmission issue. The problem was identified and, though a part was not available for a week or so, the service d ago because it appeared to have a transmission issue. The problem was identified and, though a part was not available for a week or so, the service department did an outstanding job letting us know when it would be in and immediately scheduling us for the repair. My car is now in great shape and there is no doubt that we will be back to your dealership for future service and purchases. Thank you. More

Service advisers Tom & Andy both consistently go out of their way to make the service experience a posititive thing, including making sure our car is fixed & back on the road as promised. They are truly of their way to make the service experience a posititive thing, including making sure our car is fixed & back on the road as promised. They are truly professional at what they due & represent the dealership in a tremendous fashion. Bob Sullivan More

I had not purchased a new vehicle directly from a dealership in many years due to the generally unpleasant interaction with sales staff. I was actually referred to Kevin Sutlick by my son and wife w dealership in many years due to the generally unpleasant interaction with sales staff. I was actually referred to Kevin Sutlick by my son and wife who met him while test driving vehicles. They were not ready to buy and they told him so. They said he and the dealership were not like another they had interacted acted with them. Kevin listened and just tried to give them the information they needed to make a decision, along with a few test drives. Definitely not a strong "Sales Pitch." It was then about 3 months before I went in to look for a car and asked to speak with Kevin. I believe that people buy from people and my interaction with Kevin was exceptional. Nothing like I had ever experience with a vehicle purchase. He actively listened to what my needs were and helped guide me through the process of choosing and purchasing a new vehicle. I felt like he was always looking out for me. I would strongly recommend the dealership and Kevin inparticular. More

I would highly recommend this dealership. Every time I bring my car in for a car wash or service, they are very friendly, they remember me, they care about my car, and their service is excellent. I t bring my car in for a car wash or service, they are very friendly, they remember me, they care about my car, and their service is excellent. I took my car in yesterday for brake service, and they checked me in quickly; I didn't have to wait. After my car was ready and their shuttle driver dropped me off at the dealership to pick it up, I was immediately greeted by Tom. He and I reviewed the bill I had already approved over the phone, and he stayed with me through the check out process including retrieving my car. I don't think I was there more than 10 minutes, which I really appreciated. They take good care of me, and I trust them. That's important to me. More

In a word -- FANTASTIC! Mark Thurber, the Service Manager at Fladeboe Volkswagen is completely dedicated and committed to customer satisfaction. He has transformed Fladeboe's service department. His high sta at Fladeboe Volkswagen is completely dedicated and committed to customer satisfaction. He has transformed Fladeboe's service department. His high standards transend every facet of the service experience from the service writer to the cashier and technicians. As a long time Volkswagen/Audi owner (1975 Scirocco, 1985 GTI, 1995 Fox, 1995 Jetta, 2001 S4, 2005 Toureg, 2007 Rabbit) I can unequivocally say... Mark and Fladeboe have raised the "service" bar for other Volkswagen dealers in Southern California to follow. My '07 Rabbit and I thank you for doing such a great job. Thomas / Laguna Beach, CA More

I brought my 2008 VW Jetta in for a 40K mile service on Saturday 12/18. This was my first visit to Fladeboe; traditionally I have had the vehicle serviced at Cardinale Way VW in Corona. I arrived to the de Saturday 12/18. This was my first visit to Fladeboe; traditionally I have had the vehicle serviced at Cardinale Way VW in Corona. I arrived to the dealership after setting up my appointment with the service advisor Andy. Andy called me when my car was ready to be picked up. My family and I were out finishing up our Christmas shopping, we took a break from shopping and went to pick up the car. As I was walking into the service department three sales associates standing near the main customer lobby entrance, they were seemingly fixated at starring at me as I walked into the service area. At the time I didn’t think much of it assuming they were probably wondering if I was interested in buying a car. When I finished my business in the service department ($500 dollars later) I informed Andy that we needed to run to the Tustin marketplace to finish up shopping and asked if it would be ok if I parked my car in the customer parking area. Andy had politely replied “Sure”! As I was waiting for my vehicle my girlfriend called me to tell me that “these guys are starring at them (her and my two younger daughters) she asked if she should move the truck because she had assumed that they were upset at how I parked. (The driveway is fairly narrow and it’s tough to negotiate a large vehicle in and out of the parking area and I was taking two spots) She proceeded to park the truck elsewhere. I noticed that the two of the three guys were still there and at this point still glaring at me when I noticed one of them approaching me as I pulled out of the service area to the area marked “Customer Parking”. As I exited my vehicle, Dan (one guys that was glaring at me) was waiting for me near my driver’s side door and immediately came VERY close to me (so close I could tell that he drank coffee - for lack of better words he was defiantly in my personal space) He had said to me that I needed to move my car because this area is reserved for customers! He was clearly very worked up using loud tone and pointing at the street. I had told him that I was a customer and that Andy gave me to ok to park there, I had also mentioned that I would only be two hours max. He replied that service doesn’t have any say so as to who parks there and that those spots were reserved for new customers. I immediately realized that he was on the verge of becoming physical and backed up. He again told me to get my car out of the parking area NOW and park in the street. This time he was yelling and pointing at the street, his facial tone was very red and he was now becoming hostile. I asked him to let me speak to his manager and he said that the manager wasn’t available and he replied “Why don’t you just get in your car and get the F&*k out here!” Needless to say there was an elderly couple watching this whole incident unravel and my 14 year old daughter was looking at the Tan Beetle nearby and she ran to tell my girlfriend that this guy was cussing and screaming at me. Meanwhile, This Disgruntled employee Dan was gone looking for the manager, I told my wife and two girls to just stay in the truck. The sales manager Jeremy came out the greet me and was clearly confused as to what was happening. At this time I was clearly attempting to maintain composure and still shocked at what just happened. Jeremy apologized on behalf of Dan, I walked into the service department to inform Andy of what happened and he too was very sincere in his apologies. Obviously I did not feel at all comfortable leaving my car there and at this point was very regretful that I selected this dealership to perform the service on my car. It’s unfortunate that one persons poor attitude coupled with anger and hostility change the landscape our day, my family was clearly shaken up and the attitude that I have towards Fladeboe is now very poor. I brought this to the attention of Denice Fladeboe (CEO) and Pat Thomas (General Manager) - Denice confirmed that Pat would contact me to resolve this issue and to this date (01/06/11) No one from the dealer has called me. PATHETIC CUSTOMER SERVICE & ZERO FOLLOW UP, GO SOMEWHERE ELSE FOLKS - THERE ARE 5 OTHER VW Dealers in OC… More

Sloppy service techs...poor service work More