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Norm Reeves Toyota San Diego
San Diego, CA
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 482 reviews
April 30, 2018
Great Service by Mr. Matt Curtiss Thank you Mr. Curtiss for keeping me informed on the upkeep and maintenance of my Toyota Matrix. You are the reason I go to Toyota of San Diego. Thank Thank you Mr. Curtiss for keeping me informed on the upkeep and maintenance of my Toyota Matrix. You are the reason I go to Toyota of San Diego. Thank you. More
by G Cerezo
Employees Worked With
Mr. Matt Curtiss
April 26, 2018
Terrific responsiveness I came to Toyota San Diego with a clear list of features I was seeking in a Toyota Camry, everything from security and safety features to exterior and I came to Toyota San Diego with a clear list of features I was seeking in a Toyota Camry, everything from security and safety features to exterior and interior color, type of engine, brand of alarm system. I had visited with several other dealers and had a strong sense as to fair pricing. The salesperson with whom I met, Dwayne De Maurivert, was extremely knowledgeable about his product, and he located a car from his inventory which included all the mechanical features I sought. After going for a lengthy test drive, we discussed pricing. Dwayne consulted several times with his sales manager as we reviewed every aspect of the Camry's features and the pertinent pricing. Dwayne's dealership was able to provide exactly what I asked in terms of contract price. After we agreed to the terms, Dwayne arranged to pick up the vehicle I sought, and as I signed the paperwork, Dwayne did a roundtrip to the location of my desired Camry. I came away with a strong positive feeling about Toyota San Diego and its personnel. More
by CamryHappiness
Employees Worked With
Dwayne De Maurivert
September 03, 2017
Bought somewhere else I went in to look at a specific car I'd seen online. It had just been traded in and wasn't ready to drive yet but I was able to test drive a similar I went in to look at a specific car I'd seen online. It had just been traded in and wasn't ready to drive yet but I was able to test drive a similar car. The one I drive was nice but wasn't the right color and wasn't in my price range. After chatting with the sales guy I asked for his car and was going to leave. He said he had to go get a card and he brought back an aggressive sales manager who was trying to get us to agree to come back the next day and try the car we'd come to look at originally. Meanwhile the original sales guy was holding his business card hostage. I'm not sure if this is policy or what but the next time I saw someone bringing another sales guy back I'd just walk off. The "manager" had no sense of social decorum. You can't twist someone's arm into making an appointment and buying a car. Even if you could they wouldn't like you and it wouldn't lead to them coming back in the future. The next week I ended up buying a similar vehicle (2 years newer) for the same price they were offering. Won't be back to this place. More
by anniem
Employees Worked With
don't recall
August 28, 2017
OUTSTANDING SERVICE!!!!! On 08/27/2017 I purchased a 2017 Toyota Camry from Clinton Hunt. We were coming from Los Angeles. We did the distance because he was soo highly recomm On 08/27/2017 I purchased a 2017 Toyota Camry from Clinton Hunt. We were coming from Los Angeles. We did the distance because he was soo highly recommended. He was truly worth the commute. Poor guy had to wait several hours for us. When we called prior to our visit we told him what we were looking for and what we could afford. He was no nonsense, courteous and true to his word. He did not play any games or belittle me. HE WAS AWSOME!!! He didn't waste any time. He parked the vehicle in front . We took a spin and dug righto the paperwork. I was so nervous about purchasing a new vehicle. Clinton must have thought I was a nut, but he walked me thru everything. He was very patient, as if I was family, (the crazy aunt). I have already recommended Clinton Hunt to several of my co-workers. Clinton made my experience the best!!! More
by joanne
Employees Worked With
Clinton Hunt
July 19, 2017
Perception and Guest Satisfaction I must say that I actually "dread" taking my car in because of one individual, Ryan in service department. Perhaps he is unaware of his aloofness or " I must say that I actually "dread" taking my car in because of one individual, Ryan in service department. Perhaps he is unaware of his aloofness or "I just don't care" attitude. I emailed the General Manager, Bernie Perri and got no response, so that leads me to believe that it starts at the top and trickles down. In a nut shell, I needed 45k service on my Toyota Tacoma, 2016. I was told at my last service that my tires needed replacement very soon. My tires are the original Goodyear Wrangler A/T Adventure 265/70R16, I have done all services, including tire rotations at the dealership. I bought my truck "new" from dealership. I asked if I get credit for premature wear, because when I bought the Truck, they gave me the Goodyear Warranty booklet that states: Example: If your disabled tire had an original 8/32" of usable tread wear and is worn to 4/32" usable tread remaining, you have used 50% and therefore must pay 50% of the advertised selling price of the comparable tire. Sounds fair! NOPE! No one wanted any part of this warranty, however, if I bought 4 more tires from Toyota, they would honor this because I have to purchase the tires first??? What is that about? I did purchase the tires! I purchased the whole truck! At this point, I understand they price match on tires now...So, I tell Ryan I am going to get my 45k service tomorrow, then head to Discount Tires to get a price quote for identical tires that I have now. His response "If you're not going to buy tires with us there is no need to come in for the 45k because all we really do on that service is rotate your tires." (Verbatim). I emailed the General Manager, Bernie Perri a few hours later and as expected, no response. My perception: No one cares. I let him know that I cancelled my service appointment because according to Ryan, I don't need it unless he gets a sale for tires. I also reminded him that guest service if it is bad, in any department, will have an impact on that guest returning not just for a 5k service, but for that new truck. By the way this is the 3rd Toyota Tacoma TRD, 4 door I have bought from this dealership. And, I have always done all my services at this dealership, and I never missed a service. So sad! Kudos to Gary T....He has always been pleasant and made me love this dealership the day he sold me my first Toyota Tacoma from this dealership. That's my only positive : ) Regards, Katy Johnston More
by Katy
Employees Worked With
Ryan (don't know the last name) and Larry?(service manager), email to GM, Bernie Perri
June 05, 2017
great experience john levy always takes excellent care of my 2008 corolla, will always request john for scheduled maintenance and then some superb excellent and tim john levy always takes excellent care of my 2008 corolla, will always request john for scheduled maintenance and then some superb excellent and timely service More
by joyceann
Employees Worked With
JOHN LEVY
May 16, 2017
Awesome! Thats all I can say! We were help by Abdul! He is a awesome car dealer! he is so patient with everything and very accomodating! everyone in Toyota San Diego was Awesome! w We were help by Abdul! He is a awesome car dealer! he is so patient with everything and very accomodating! everyone in Toyota San Diego was Awesome! we never had a bad experience with them.. It's our 5th car that we bought from them our 2017 Higlander Hybrid limited platinum awd! keep up the good work guys! More
by THORISH M
Employees Worked With
Abdul
August 29, 2016
Great experience!!! I was helped by Mr. Mohammad, great customer service, if ever in need of a car come in and asked for Mr. Mohammad Rana he will help you find the car t I was helped by Mr. Mohammad, great customer service, if ever in need of a car come in and asked for Mr. Mohammad Rana he will help you find the car that you're looking for. I really recommend Mr. Mohammad. You can contact him at his number (619)280-4100. More
by Evelyn_alvarez25
Employees Worked With
Mohammad Rana
August 17, 2016
Unprofessional I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a profess I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a professionally ran business and this place. The key dissapointments were in the lack of professionalism, lack of respect for my time, the highest level of confusion I have ever seen at a dealership and horrendous communication/customer service. During my time in the Marine Corps I took away many traits that have developed me into the initiative and integrity based individual I am today. I apply these same principles to any type of business that I conduct and it's unfortunate when a reputadable organization such as this does not. On the initial inquiry I was led to believe that there was no option to buy the vehicle I was considering due to confusion on the type of buyer the bank thought I was; low credit with low income looking to purchase any set of wheels. When in fact the circumstances were the opposite, this was a third vehicle that I was going to use to alleviate the mileage I was racking up on my other cars. In addition, I have excellent credit and more than enough income. Throughout these initial communications there were talks of lower out the door prices and a limit that I had on how much I wanted to put down. Once I arrived I test drove the vehicle and realized that It would more than suffice as a reliable daily driver so I continued with the full intent to drive it home that evening. This mentality was partially due to my sales reps wording, which came across that I already been approved to the basic terms we had agreed to over the phone earlier that day. This was not the case and to make matters worse 2 new sales reps had now joined the picture and neither were willing to negotiate the overall price. Needless to say, I left that evening without the car. The next day, I called to agree to the new terms that were offered the evening before and notified one of the new sales reps that I was going to stop by during my lunch break to sign and I would be picking the vehicle up later that day. This is where the most confusion began coming up. Apperantly I was not fully approved but was not made aware of this. In fact, when I showed up to sign I was introduced to the original sales rep that I had negotiated strictly over the phone with and he had ALL the necessary documents for me to sign and purchase the car. Unfortunately, he was not the original sales rep and he had the keys and documents for a completely different car and possibly different person. He seemed more confused than I was at that point. He had me wait while he went to grab the correct documents and NEVER returned. I sat there for what felt like 20+ minutes, while on my lunch break, with no one coming to check up on me or at least communicating any bit of information about what was going on. Unfortunately, I had to leave to get back to work. I notified the secretary since none of the now 5 reps that I had worked with were anywhere to be found. It took two hours for ME TO CALL THEM because they can't call someone back that they were just working with. After a quick talk and another phone call later I was finally told that there in fact were "too many people involved" and this created the confusion with their lenders. In addition, I was told that the bank was now not approving the loan due to the age of the vehicle, which was something that was cleared up and assured to me that it was not an issue the day before! The next day I recieved a call from the floor manager, which is perhaps the clearest example of the lack of professionalism seeing that the leadership can't even follow through. I told him about my epxerience and the unprofessional business that led to the confusion at this dealership. He said he was going to notify the general manager and follow up with me within, I believe he said 20 minutes. It's been a few days now and have yet to recieve a follow up. More
by JAyala
Employees Worked With
Internet Sales Team
March 31, 2016
Ripped Off on Warranty "Diagnostic" Fee Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "check Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "check engine" warning light on a 2012 Prius still under the traditional warranty AND the platinum extended warranty. I took it in to have it checked. I was told there would be a $125. diagnostic fee. I mentioned both warranties and Kristen Seipel (service writer) rudely snapped back that the diagnostic fee was not covered by any warranty and it would be charged "no matter what." The only consolation was if there was a repair that was not covered under warranty (say what?), I could apply the fee toward the cost of the repair. Of course, with the Toyota warranty, and the zero-deductible of the $2,300 extended warranty, how could they possibly pull this scam off so that I would have to pay the diagnostic fee no matter what? Realizing I had been cheated at some point along the line, I had them check out the car, hoping I could argue about it later. After sitting there for 2.5 hours (yes, I had an appointment), I was told that the check engine light was "on" due to a loose gas cap. "That will be $125. How do you want to pay?" Having been a Toyota customer for many years and many Toyota cars, this pretty much soured me on Toyota, and especially Toyota of San Diego. I had thought diagnostic fees were to guard against people getting a diagnosis, then going elsewhere. I had no idea they could be used by Toyota as a scam to get around the zero deductible of the extended warranty, the initial warranty, and even a situation where nothing was really wrong with the car. Never again. More
by vertedge
Employees Worked With
Kristen Seipel
