Norm Reeves Toyota San Diego

Great service! The service was great! Was offered water and coffee. Didn’t wait long to get a ride home and was picked up on time as promised. Javier was very helpfu The service was great! Was offered water and coffee. Didn’t wait long to get a ride home and was picked up on time as promised. Javier was very helpful answering my questions. I have 2 dealerships closer to me but I will definitely come back! More

3 Hours for an oil change even with an appointment Made an appointment for oil change on 8/3 and was told appointment is at 7am. Arrived as scheduled. Took 3 hours for the oil change was told Saturda Made an appointment for oil change on 8/3 and was told appointment is at 7am. Arrived as scheduled. Took 3 hours for the oil change was told Saturdays are busy and if I didn’t want to wait to make appointment for a weekday. Seriously? Customer service 👎👎. Truck was purchased at this location too....very disappointed at what i was told.. More

Great Service Service Manager Q was was very professional and made sure he took care of my issues. He makes getting my car serviced as painless as possible Service Manager Q was was very professional and made sure he took care of my issues. He makes getting my car serviced as painless as possible More

Better Each Time I Go Every time I go to get my car serviced Jonathan makes my experience better and better. I’m grateful for the quality service I get. Every time I go to get my car serviced Jonathan makes my experience better and better. I’m grateful for the quality service I get. More

Service Rep Javier Hernandez Javier Hernandez always makes sure I’m aware of every detail/expectation from start to finish while certainly providing exceptional customer service t Javier Hernandez always makes sure I’m aware of every detail/expectation from start to finish while certainly providing exceptional customer service throughout the entire process. He has a great team, everyone around him is awesome and friendly but he has earned my trust over many years consistently. More

Javier Hernandez We have been going to this dealership for a number of year. Javier has been very accommodating, understanding and fair. I have never been dissatisfi We have been going to this dealership for a number of year. Javier has been very accommodating, understanding and fair. I have never been dissatisfied. More

Toyota experience I been coming to this dealer for 18 years and really satisfied with everything they have done for me is been so great working with Mr. Q. Holt thank y I been coming to this dealer for 18 years and really satisfied with everything they have done for me is been so great working with Mr. Q. Holt thank you Toyota. More

Awesome customer service I’ve have always received excellent CS Thanks to Toyota & Q Holt, my CS advisor. I’ve been taking my car to Q 2014. Thanks I’ve have always received excellent CS Thanks to Toyota & Q Holt, my CS advisor. I’ve been taking my car to Q 2014. Thanks More

Excellent service Service was excellent and exact time given my car back. Loved how friendly and honest they where didn’t had to add anything to my car that wasn’t need Service was excellent and exact time given my car back. Loved how friendly and honest they where didn’t had to add anything to my car that wasn’t needed. More

Did not set the maintenance cycle on the car correctly During oil change Tech forgot to put sticker in and reset the maintenance cycle on the car or the oil change wasn’t performed. Now I have to leave wor During oil change Tech forgot to put sticker in and reset the maintenance cycle on the car or the oil change wasn’t performed. Now I have to leave work Again to make time to go in Again. My time is valuable like everyone else. More