Norm Reeves Toyota San Diego

Oil Change Great service from Blake the advisor. Only downside is the techs working on the car unplugged our dashcam and didn't bother to plug it back in. If th Great service from Blake the advisor. Only downside is the techs working on the car unplugged our dashcam and didn't bother to plug it back in. If they don't want to be on camera that's fine, but at least remember to plug it back. More

Service was good but when I went to pick up my car No one helped me I stood waiting for 10 minutes. Yes they were waiting on other people once they were finished the but when I went to pick up my car No one helped me I stood waiting for 10 minutes. Yes they were waiting on other people once they were finished they never ask if I needed help until I said something. More

Robert did a great job keeping in communication with me. He also found that the repair for my braking system was covered by Toyota at no cost to me. Thank you! He also found that the repair for my braking system was covered by Toyota at no cost to me. Thank you! More

Great service We have had our Highlander serviced at Toyota of San Diego since purchasing it in 2013. We’ve never had an issue and have been treated with respect an We have had our Highlander serviced at Toyota of San Diego since purchasing it in 2013. We’ve never had an issue and have been treated with respect and kindness. Their service department is professional and top of the line. More

Had my 2019 sienna repaired here after an accident and the service was amazing. They had my car back to me in perfect condition just 6 days after the accident! the service was amazing. They had my car back to me in perfect condition just 6 days after the accident! More

Lousy service department I've been coming to the service dept for my car needs for years. The last couple of visits I've noticed the place is really going down hill and the cu I've been coming to the service dept for my car needs for years. The last couple of visits I've noticed the place is really going down hill and the customer service is also lacking. First of all the place is chaos,....cars everywhere very unorganized with no direction. I pulled up for my oil change and was completely ignored, finally when one of the employees spoke it was to tell me to pull up my car a couple lengths...... he was short and rude about it. After that I sat in my car for about 15 to 20 minutes, and again was ignored. Finally the guy came out.....anyway the staff outside and inside are rude, I wouldn't reccomend this place. More

Excellent service Blake went above and beyond to help me with Sienna. They found a problem during my maintenance visit, and he helped me to get the best deal and a rent Blake went above and beyond to help me with Sienna. They found a problem during my maintenance visit, and he helped me to get the best deal and a rental van with my busy schedule. He was professional, caring, and knowledgeable. He explained everything to me and worked with me to find a solution within my budget. More

Great experience Service rep. Was very helpful. The price was reasonable. Wait time was not too bad. Waiting area was pretty comfortable. The mechanic that worked on m Service rep. Was very helpful. The price was reasonable. Wait time was not too bad. Waiting area was pretty comfortable. The mechanic that worked on my vehicle even talked to me about what he did, and what I’ll be needing done soon. More

Terrible Appt time was 7:30 for 25,000 maintenance. It took almost 2 hours for tire rotation and fluid top off. Also was. Charged $25 for this service because Appt time was 7:30 for 25,000 maintenance. It took almost 2 hours for tire rotation and fluid top off. Also was. Charged $25 for this service because I was not under 25,000 miles. I own 2 new Toyota vehicles and drive 30 miles to come for service at this dealership. This experience causes me to question the value of using Toyota for service and perhaps future car purchases employees are friendly however situations should cause reflection and responses that make sense even if the normal practices are established. Thanks for asking More

Awesome Service Rep Denise did a fantastic job providing great customer service , expediting my repairs, as well as keeping me posted on progress. Denise is a great asse Denise did a fantastic job providing great customer service , expediting my repairs, as well as keeping me posted on progress. Denise is a great asset to Norman Reeves Toyota of San Diego! More