Norm Reeves Toyota San Diego

Took my 2009 Sienna for 3 recalls, everybody involved was very attentive and helpful. Thank you all for the great Customer Service! The work was completed in a timely manner. very attentive and helpful. Thank you all for the great Customer Service! The work was completed in a timely manner. More

The manager was not available to talk to me regarding the unprofessional behavior of the maintenance personnel. Customer service absolutely not acceptable. And 1 time they hit the Front bamper the my car a unprofessional behavior of the maintenance personnel. Customer service absolutely not acceptable. And 1 time they hit the Front bamper the my car actually I never had good experience with this dealership. More

Sal is the best service writer at the dealership. Always honest and follows up on his promises! He gives you recommendations of what to expect next time too. Thanks Sal honest and follows up on his promises! He gives you recommendations of what to expect next time too. Thanks Sal More

Hard to get someone on the phone. They feel a bit untrustworthy. Something feels “off” when dealing with them. Phone rep (on service side) unknowledgeable about issues, and unable to get into my ch untrustworthy. Something feels “off” when dealing with them. Phone rep (on service side) unknowledgeable about issues, and unable to get into my chart. More

Picked up truck after highway collision with major damage and truck looked brand new. Top notch work from the collision center. Will use them again for all work. and truck looked brand new. Top notch work from the collision center. Will use them again for all work. More

Very helpful and super fast! Jonathon was friendly and kind, very pleasant experience. I took my Lexus in to get serviced and it was done in less than an hour in the middle of the day. kind, very pleasant experience. I took my Lexus in to get serviced and it was done in less than an hour in the middle of the day. More

Very disappointed, the parts department broke some piece Very disappointed, the parts department broke some piece off my car while doing an oill change has to wait almost nine hours and they charged me full Very disappointed, the parts department broke some piece off my car while doing an oill change has to wait almost nine hours and they charged me full price on my oil change instead of giving me a discount for the inconvenience!!!! More

Not happy. Mixup occurred, turning my one hour oil change into a two hour and ten minute wait. When I called to make the appointment, I specifically asked for the earliest available appointment so I could ge into a two hour and ten minute wait. When I called to make the appointment, I specifically asked for the earliest available appointment so I could get the car back in time to run another errand before my wife needed the car. This set me back a one week More

It was my 1st time getting my vehicle serviced at this location. Fantastic service provided by Jessica Herrerías! My car was ready in less time than quoted which is always great! I will be back again! location. Fantastic service provided by Jessica Herrerías! My car was ready in less time than quoted which is always great! I will be back again! More

I made a last minute appointment to get my truck serviced. Denise and Bobby took very good care of me. This dealership has amazing service and a very friendly staff. serviced. Denise and Bobby took very good care of me. This dealership has amazing service and a very friendly staff. More