Norm Reeves Toyota San Diego

Great professional timely and friendly service . My car was ready when promised and all service items requested were completed . As promised,I will be back yo this department was ready when promised and all service items requested were completed . As promised,I will be back yo this department More

This dealership will sell you an extended warranty and describe it as an extended maintenance plan. When you discover what they did they are of no help and do not try to fix the problem. Mark Ridener was describe it as an extended maintenance plan. When you discover what they did they are of no help and do not try to fix the problem. Mark Ridener was rude and had terrible customer service. I would define him as a grade “A” piece of xxxx. Will never do business with this dealership again or recommend them to anyone. More

Javier took good care of me in the service department while Charlie assisted me in the car lot. They were very helpful and kind. 100% while Charlie assisted me in the car lot. They were very helpful and kind. 100% More

We really appreciate the detail in fixing the paint defect on the midnight white recall. Toyota did right by standing up to the realization of a terrible original paint job and amended with their lo defect on the midnight white recall. Toyota did right by standing up to the realization of a terrible original paint job and amended with their loyal customers by repainting our car at zero cost. More

Javier was awesome. I appreciate his honesty and integrity. Quick service and fair price. We will likely be back in the next year or two to buy another Toyota from your dealership integrity. Quick service and fair price. We will likely be back in the next year or two to buy another Toyota from your dealership More

Made an appointment on line for the next day. Asked for full service on my vehicle but advisor indicated that it wasn’t necessary. Saved me $$. full service on my vehicle but advisor indicated that it wasn’t necessary. Saved me $$. More

Sal helped me with my Prius’ service. He was very friendly, made my experience easy, and kept me well informed throughout the entire process. Thanks man! friendly, made my experience easy, and kept me well informed throughout the entire process. Thanks man! More

Attitudes, Rip-Offs & poor customer service are best to describe this place. I would avoid if possible. No Bueno! Attempted to charge me $160 to do a diagnostic check...just to see if something was co describe this place. I would avoid if possible. No Bueno! Attempted to charge me $160 to do a diagnostic check...just to see if something was covered under warranty (not even to fix / just to look! Parts weren’t in / not available; had to reschedule appt. The “guy” who determines if parts would be covered under warranty was not in that day...wanted me to leave car in over the weekend (for no reason). Horrible experience...and this was the 3rd bad experience I’ve had at this dealership. This Mickey Mouse operation has no idea what’s going on...I would steer very far away from this facility. More

I speak for the collision center. Gar and Virginia helped out tremendously. They assited me in no time, where Frank Toyota was not able to. out tremendously. They assited me in no time, where Frank Toyota was not able to. More

Rosalinda Canez was kind, gave an excellent service. The mechanic took 2 hours and 20 min just to do an oil change and an inspection. mechanic took 2 hours and 20 min just to do an oil change and an inspection. More