Norm Reeves Toyota Dallas - Service Center

Service/Parts Experience was excellent My battery died, and I had prorated warranty on it. Shelly Jackowski, her service team, and the parts department took great care of me when I showed u My battery died, and I had prorated warranty on it. Shelly Jackowski, her service team, and the parts department took great care of me when I showed up without an appointment. Shelly was super patient with me and walked me through the process. I will be reaching back out to her if I ever have any problems with my car again. More

Maintenance They have an excellent quality of service! I love coming here because they know how to take care of me in any situation I may have for the car. The st They have an excellent quality of service! I love coming here because they know how to take care of me in any situation I may have for the car. The staff is just amazing! More

Extraordinary I just want to give recognition to Justin Archer and Sheila Jackson for their excellent service each time I visit for service to my vehicle. They bot I just want to give recognition to Justin Archer and Sheila Jackson for their excellent service each time I visit for service to my vehicle. They both always ensure that my needs are met with my vehicle and make sure they keep me posted on issue surrounding my vehicle. The time promised is always the time I get my car back finished give or take some time, but they have kept me posted. I enjoy going there for service as they make me feel superior and they both do a superior job. Thank you Justin and Sheila! I appreciate you! More

Great Customer Service I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She resolves any issues that I may have with care. If she sees that I am not satisfied, she will go the extra effort to resolve my doubts. More

Service Excelence! Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service with no appointment and she took care of me like family. She is always so personable! Her level of service to the customer is always above expectations! She is a true asset to the company. More

Shelly Jackowski is the excellent and professional service. I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California fo I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California for numerous time. Now I have 24,000 miles, and never a problem. She recommends all the need service to the car. I also have my son's Toyota Matrix to have Shelly do the recommended maintenance. More

I recommend only if you work with Shelley! I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shel I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shelley has kept me informed of what's going on with my vehicle and I appreciate that. More

Excellent service I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to spot any problems and the work is always done right. Shelly is great to work with. More

Shelly Jackowski for Service Mgr. MVP! With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wi With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wife to tears when I'm on my hospitality soapbox talking about how every industry (auto, sales, medical, business, legal, etc.) would do well to adopt the principles of hospitality inherent in the restaurant industry (in the good ones, at least). I was refreshed to find exactly that type of attitude in Shelly Jackowski and the service team. I came in for an airbag recall (something that was of no charge to me), and she took it all very seriously and gave me the best possible treatment I could've received. She even gave me her cell number and called me personally to let me know the car was ready, but if I couldn't pick it up same day that I could come in the next morning. Incredibly professional, hospitable, and classy in every way. I don't recall a better customer service experience to date. Thanks, Shelly! More

Shelly is the best! I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notc I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notch service and attention to car and customer. That is why I keep going back to Cowboy and that is why I will buy my next Toyota at Cowboy Toyota. Thanks Shelly! More