Norm Reeves Toyota Dallas - Service Center

Great customer service when purchasing new tires Ed Giraldo has always provided great service since we purchased our Avalon in 2012. We recently purchased a set of tires and, as always, Ed enabled th Ed Giraldo has always provided great service since we purchased our Avalon in 2012. We recently purchased a set of tires and, as always, Ed enabled these tires to be installed in a timely manner and picked up and delivered the car! Great service! More

Punctual and Professional Tobias helped me with the purchase of my car, I highly recommend him! Now that I have had it for a while and used the pick up and delivery service, Tobias helped me with the purchase of my car, I highly recommend him! Now that I have had it for a while and used the pick up and delivery service, there is certainly NOT another Toyota Dealership I would use. They are worth the drive!!!! More

Great Service Experience I love the service experience of having my car picked up from me at my place of business, serviced, washed and returned so promptly. The whole experi I love the service experience of having my car picked up from me at my place of business, serviced, washed and returned so promptly. The whole experience was effortless! Thanks to Crystal it just required a phone call! More

Unheard of treasure I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon a I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon and she gave me some good advice re her car buying experiences. Most in my family have been either Honda or Toyota buyers; my last car was a Honda which lasted me 14 years and still running. I did my research with Consumer Reports and knew I would either get another Honda, but also was interested in a Toyota Highlander. Art Tillman was the first person to reach out to me from an internet search. He stayed late one night to work out all the details with me to get me into a Highlander, even though my credit was rough. He and the finance manager worked a miracle for me and got me into a Highlander. (I would have been fine going back to Honda). From that day forward, I have had nothing but good experiences with Cowboy Toyota. Being with someone new, I have been leery, but they keep me happy with the great service and genuine courtesy I always get from them. Art got me my sunroof as promised - still no problems. A few months after I bought my car, I had a minor problem with my steering column, the service manager took care of it right away and kept me in my loaner until the problem was totally fixed. I love that I can have them pick up my car and leave me a loaner and reverse when my car is ready. Who does that? That is huge for me since I have a very busy schedule and being a single mom - just can't be without a car. The service department is the best. I brought one other minor overlook to their attention and they jumped on it right away. No one is perfect, but Cowboy Toyota strives to always be the best at what they do - and always make it come out right. Crystal and Oscar are always so courteous to me. That goes a long way. I got the SUV I wanted, I got the payments I wanted, I got the accessories I wanted, I got the unmatched service I wanted and deserve. I am one happy customer. Keep it up Cowboy Toyota!!!! More

Service Review Joe and his team at the service department were outstanding. They went above and beyond the call of duty to ensure all of our service needs were met. Joe and his team at the service department were outstanding. They went above and beyond the call of duty to ensure all of our service needs were met. We are all very pleased with their service and will be returning for future service needs. I highly recommend them! More

Full service specialists From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceede From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceeded expectations at every stepI have no reason to consider any other dealer for my next Toyota purchase! More

Amazing Customer Service My car was recently due for its 5000 mile service. The service coordinator (Vickie) contacted me via email to let me know my car should be brought in. My car was recently due for its 5000 mile service. The service coordinator (Vickie) contacted me via email to let me know my car should be brought in. I explained I was extremely busy and did not want to come in on the weekend. She worked with me and my schedule to coordinate a solution. She arranged for a loaner car to be dropped off at my apartment downtown first thing in the morning. The loaner car arrived on time and I drove it to work (they took my car to the dealership for service). While at work I received a call saying that the service on my car was complete, and that we were all set to reverse swap the loaner for my car the following morning at my apartment. I am so satisfied that I was able to get my car serviced by the dealership without missing work or taking it myself on the weekend. This is the way all dealerships should service their customers' cars. Great experience! More

AMAZING customer service So I needed my oil changed and my State inspection was overdue. I called and spoke with Vicki who organized a time for the pick-up service they offer. So I needed my oil changed and my State inspection was overdue. I called and spoke with Vicki who organized a time for the pick-up service they offer. I didn't have to take time away from work to drop off my car... which is great. Vicki called to say the driver was on his way. Oscar arrived right on time, he was very professional and curteous. Unfortunately, there was a problem with the machine that issues the inspection sticker. Carlos called to apologize and said they were trying get it fixed. Vicki also called to apologize. I was AMAZED at the next step. They offered to have their driver take my car to a different dealership, have the inspection performed, and then drop the car off at either my workplace or home. The professionalism, the problem-solving behavor and the frequent follow-up was outstanding! More

Excellent Service Rep - Shelly J We have been using Cowboy Toyota for approximately 16 years. I don't know when Shelly started at this dealership but she has been the best thing. Sh We have been using Cowboy Toyota for approximately 16 years. I don't know when Shelly started at this dealership but she has been the best thing. Shelly knows her cars. She is honest about what you really need to have done for your car. She doesn't sell you something you don't need. Although there are plenty of Toyota dealerships in this area, I go to Cowboy because of Shelly. If she leaves - I leave. More

On my first trip to the service dept. at Cowboy Toyota, I had a very good experience.The entire service experience was impressive to say the least. I was greeted by one worker when I got there. I could see t had a very good experience.The entire service experience was impressive to say the least. I was greeted by one worker when I got there. I could see they were busy with other customers, but in a few minutes I had my turn. Tim Dorweiler handled me, and was thorough, even asked me if it was okay to wash my car when they were through! Which they did! THANK YOU TIM! Keep this up and you have a customer for life! I was just there for minor service, and the wait was minimal. I highly recommend them. Jannette More