Norm Reeves Toyota Dallas - Service Center

Our Service Advisor Just wanted to give our service advisor, Shelly Jackowski, a giant two thumbs up. She has been our advisor since we have owned our 2008 Highlander hy Just wanted to give our service advisor, Shelly Jackowski, a giant two thumbs up. She has been our advisor since we have owned our 2008 Highlander hybrid. Through the years she has given us great service and always with a smile. She is responsive to our questions and always has our back. We know we are always getting the straight story with her. You are very fortunate to have Shelly on your service team. More

If you need some clarification Be careful in regards to asking questions after purchasing/leasing a vehicle. I was hoping they'd have a little more patience with me since I'm origin Be careful in regards to asking questions after purchasing/leasing a vehicle. I was hoping they'd have a little more patience with me since I'm originally out of state, but their patience runs thin with clarification. More

considerate and efficent service Karen never delay to answer our questions to next day. We discussed options, accessories and prices through email, phone and text without requiring me Karen never delay to answer our questions to next day. We discussed options, accessories and prices through email, phone and text without requiring me to go to dealer site. After purchasing decision made, she arranged to deliver the new vehicle to my home, walk with me in examining car and show me those detail, and finish the paper works less than two hours. More

our free service Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we might have expected if the service had cost $500 or more. Justin was also very friendly and attentive and answered all the questions we had. He spent 15 minutes showing us how to set up the GPS route finder before the service was begun. He is definitely a terrific advertisement for high quality service at Cowboy Toyota. We'll be back!! More

Great Experience! As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My ori As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My original answer was they were just so great when we bought the car that I felt some loyalty to them. When I arrived my service tech, Justin Auchter, was with another customer, so someone else checked me in and got me set up so I didn't have to wait. Justin called me to discuss my service options and provided me with personal recommendations based on his experiences with the different brand. When I went to pick up my vehicle Justin was off that day, but that didn't stop him from providing amazing service. I had an email waiting for me telling me that he had found a rebate on the tires I had purchased. That is really going above and beyond. The transaction had been completed, I had paid, and was satisfied with my service, but Justin went above and beyone and provided me the rebate info he found. He could have just as easily let it be, but he wanted to make sure I received all the savings I could. I think there is a lot to be said when you can provide amazing service without even seeing each other during the proces. And that is why I go to the dealership; not just any dealership, I drive 30 miles out of my way to go to Cowboy Toyota. Thanks Justin! More

Much improved in past year GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving to Dallas we tried various dealers settling on Cowboy for sales and GREAT service. Something may have occurred because our go to service guy was gone, other service guys treated you as a number etc and as recent as a service about 3 months back I was ready to drive further for simply a better attitude and promises to be kept. BUT Last week wow - Justin restored my faith. I needed a service and wasn't sure how big it was - he filled me in. I had to run home to get my laptop so I could work while I waited the one hour or so. He booked me in so when I get back my 4 runner was whisked straight in. Service was completed in less than an hour. Cowboy you have my restored my faith. Love the sales team too! More

Sloppy service I took my 2014 FJ Cruiser to Cowboy Toyota for its first service at 5000 miles. After leaving, the wheel alignment was worse than it was before I took I took my 2014 FJ Cruiser to Cowboy Toyota for its first service at 5000 miles. After leaving, the wheel alignment was worse than it was before I took it in. They scratched part of the steering wheel and left brown greasy hand prints all over the grille of my truck. Cowboy Toyota is very close my house but I guess I'll be driving further to another dealership for service in the future. I don't know what they normally charge for service. I have Toyota Care so it was free for me. More

Great experience! Ed Giraldo has guided us through the service needs for our 2006 Toyota. This has consisted of scheduled maintenance checks and new floor mats as we h Ed Giraldo has guided us through the service needs for our 2006 Toyota. This has consisted of scheduled maintenance checks and new floor mats as we have not needed any major repairs to the vehicle. We appreciate his excellent service and attention to detail! More

Great customer service! Ed Giraldo has sold our family three cars! His attention to detail and service to us has been excellent! He even reminds us when it is time for our Ed Giraldo has sold our family three cars! His attention to detail and service to us has been excellent! He even reminds us when it is time for our recommended check service. Our Toyota 4 Runners have been the best vehicles we have ever purchased! More