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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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November 30, 2015

Our Service Advisor Just wanted to give our service advisor, Shelly Jackowski, a giant two thumbs up. She has been our advisor since we have owned our 2008 Highlander hy More

by ssgabby
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
October 26, 2015

If you need some clarification Be careful in regards to asking questions after purchasing/leasing a vehicle. I was hoping they'd have a little more patience with me since I'm origin More

by dfuerte
Recommend Dealer
No
Employees Worked With
Andrea George
August 30, 2015

Watch out! they attempt to sell you services you really don't need, I know it's all about commission but honesty is and always be best policy. Had to return to g More

by Cocosmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim was service advisor not sure about mechanic
Oct 20, 2015 -

Norm Reeves Toyota Dallas responded

Greetings Ms. Cocoasmom, I'm very sorry to hear you had an unpleasant experience at our dealership. I would like to thank you for your time to write this review or else I would have no idea about the issue. Were you able to bring this to the attention of any of our managers regarding your issue while you were at the store? I encourage you to contact us so we can resolve this immediately. We reply to our customers concerns because we sincerely care about their experience at our dealership. Please e-mail us at contact@cowboytoyota.com this e-mail forwards directly to myself and our General Manager in order to make sure that this is resolved as soon as possible. We strive to provide and fix any unsatisfactory experience at our dealership and want to make sure that any future experience you have involving Cowboy Toyota is nothing but great.

June 11, 2015

considerate and efficent service Karen never delay to answer our questions to next day. We discussed options, accessories and prices through email, phone and text without requiring me More

by seatbelt
Recommend Dealer
Yes
Employees Worked With
Karen Schlatterer, Karen Schlatterer
April 21, 2015

our free service Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we More

by fortyormore
Customer Service
Recommend Dealer
Yes
Employees Worked With
April 09, 2015

Great Experience! As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My ori More

by CKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Auchter
February 23, 2015

Much improved in past year GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving More

by Caghai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Auchter, Felanna Davalos
November 19, 2014

Sloppy service I took my 2014 FJ Cruiser to Cowboy Toyota for its first service at 5000 miles. After leaving, the wheel alignment was worse than it was before I took More

by FJBeast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
October 16, 2014

Great experience! Ed Giraldo has guided us through the service needs for our 2006 Toyota. This has consisted of scheduled maintenance checks and new floor mats as we h More

by Dale Cherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Giraldo
October 15, 2014

Great customer service! Ed Giraldo has sold our family three cars! His attention to detail and service to us has been excellent! He even reminds us when it is time for our More

by teddicherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Giraldo