Norm Reeves Toyota Dallas - Service Center

Best Service Department in the Metroplex! Hands down! I will only bring my Toyota Camry or Scion Xb to Carlos Ramirez for my car to be serviced. He makes me feel like family, always making sure my car is I will only bring my Toyota Camry or Scion Xb to Carlos Ramirez for my car to be serviced. He makes me feel like family, always making sure my car is taken care of in a timely manner, and that if I have any issues they are taken care of immediately. I can tell he has been trained to give excellent customer service and it is a plus he is Bilingual. I will never get my car serviced with any other service advisor! C More

Wonderful service I have used this dealership for my service needs. They are hands down the best Toyota service department in the Dallas metroplex. Shelly and the rest I have used this dealership for my service needs. They are hands down the best Toyota service department in the Dallas metroplex. Shelly and the rest of the team helped me most recently with a battery issue. I was in and out within a reasonable time and she was very clear about the work that would be done. Highly recommend. More

Tremendous Ownership and Service Bob Cannon is one of the most involved and customer facing owners of any car dealership that I have ever done business with. His commitment to custome Bob Cannon is one of the most involved and customer facing owners of any car dealership that I have ever done business with. His commitment to customer service is unmatched. Further, his service department, in particular Shelly Jackowski - simply the best. More

Service department is outstanding Mr Carlos Ramirez is amazing I don't mind driving 2 hours to get my car serviced at this dealership I own a 2010 Toyota Camry, my car was in an acc Mr Carlos Ramirez is amazing I don't mind driving 2 hours to get my car serviced at this dealership I own a 2010 Toyota Camry, my car was in an accident nearly totaled that's when I was referred to Mr Ramirez My car drives like brand new feels better than I could ever imagine I just stopped to say thanks and recommend Cowboy Toyota's service department I have been going there for my maintenance and inquiries for my Camry Thanks Carlos A dios Mr Emmanuel More

Our Service Advisor Just wanted to give our service advisor, Shelly Jackowski, a giant two thumbs up. She has been our advisor since we have owned our 2008 Highlander hy Just wanted to give our service advisor, Shelly Jackowski, a giant two thumbs up. She has been our advisor since we have owned our 2008 Highlander hybrid. Through the years she has given us great service and always with a smile. She is responsive to our questions and always has our back. We know we are always getting the straight story with her. You are very fortunate to have Shelly on your service team. More

If you need some clarification Be careful in regards to asking questions after purchasing/leasing a vehicle. I was hoping they'd have a little more patience with me since I'm origin Be careful in regards to asking questions after purchasing/leasing a vehicle. I was hoping they'd have a little more patience with me since I'm originally out of state, but their patience runs thin with clarification. More

considerate and efficent service Karen never delay to answer our questions to next day. We discussed options, accessories and prices through email, phone and text without requiring me Karen never delay to answer our questions to next day. We discussed options, accessories and prices through email, phone and text without requiring me to go to dealer site. After purchasing decision made, she arranged to deliver the new vehicle to my home, walk with me in examining car and show me those detail, and finish the paper works less than two hours. More

our free service Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we might have expected if the service had cost $500 or more. Justin was also very friendly and attentive and answered all the questions we had. He spent 15 minutes showing us how to set up the GPS route finder before the service was begun. He is definitely a terrific advertisement for high quality service at Cowboy Toyota. We'll be back!! More

Great Experience! As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My ori As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My original answer was they were just so great when we bought the car that I felt some loyalty to them. When I arrived my service tech, Justin Auchter, was with another customer, so someone else checked me in and got me set up so I didn't have to wait. Justin called me to discuss my service options and provided me with personal recommendations based on his experiences with the different brand. When I went to pick up my vehicle Justin was off that day, but that didn't stop him from providing amazing service. I had an email waiting for me telling me that he had found a rebate on the tires I had purchased. That is really going above and beyond. The transaction had been completed, I had paid, and was satisfied with my service, but Justin went above and beyone and provided me the rebate info he found. He could have just as easily let it be, but he wanted to make sure I received all the savings I could. I think there is a lot to be said when you can provide amazing service without even seeing each other during the proces. And that is why I go to the dealership; not just any dealership, I drive 30 miles out of my way to go to Cowboy Toyota. Thanks Justin! More