Norm Reeves Toyota Dallas - Service Center

They took the time - and the responsibility! Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up to the dealership, where service people poured out the door to see what was wrong. They had the car for several days and had to take the engine apart to find the problem. End result: a bracket in the oil cap had broken off and fallen into the engine. The dealership test drove the car repeatedly to make sure that all was well after it was repaired, provided me with a loaner car for the time they had my car - and because it appeared that the problem was a result of the oil change they had done, they assumed all responsibility - no charge for all the work they did. They were concerned, patient with my mild hysteria [this happened the weekend of my daughter's wedding!] and apologetic. I cannot ask for more than that! More

excellent customer service! Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the phone and was taken care of the same day without an actual appointment. He and Cody kept me informed on exactly what was going on and had me all fixed up and on my way in no time at all. They are awesome! More

Curteous, detailed service. My experience at Cowboy Toyota's service department was very positive. Service representative Carlos Ramirez was very helpful and carefully made note My experience at Cowboy Toyota's service department was very positive. Service representative Carlos Ramirez was very helpful and carefully made note of my vehicle's service needs. He also explained the service process in a very detailed manner. More

Justin Auchter I had my first accident & had never had to deal with car repairs on my own before. I took my car to a few other dealers, but just received the regular I had my first accident & had never had to deal with car repairs on my own before. I took my car to a few other dealers, but just received the regular sales person. I then went to see Justin Auchter @ Cowboy Toyota who immediately made me feel comfortable & answered every question with such patience. Justin was very thorough, making arrangements for a rental car & making sure I understood all that was to be expected. Justin is very knowledgeable & offered me his extensive expertise. I am very grateful to Justin for making what could have been a difficult experience so much easier for me. I was more than pleased when I got my car back. It looked like it had never been damaged, plus it was washed to a sparkle! I will definitely recommend Justin Auchter to all of my family and friends. Exceptional Service! More

Justin "Dr." Auchter is awesome! Justin Auchter at Cowboy Toyota was top notch -very professional. He was right on time with my appointment and had my van ready right on tim as well. Justin Auchter at Cowboy Toyota was top notch -very professional. He was right on time with my appointment and had my van ready right on tim as well. He was very thorough and knowledgeable as well as friendly. Having my car washed was a very nice touch. I highly recommend Cowboy Toyota and Justin Auchter! More

The service department is great. I had a transmission issue with my 2013 Camry and visited another Toyota Dealerships in Richardson that was not able to fix the issue. In another atte I had a transmission issue with my 2013 Camry and visited another Toyota Dealerships in Richardson that was not able to fix the issue. In another attempt to fix my car, I stopped in Cowboy Toyota and was greeted by Shelly Jackowski in the Service Department. She was very friendly and listened to my issue. She called Terry from service and had him ride with me to determine what the issue may be. Terry was very helpful and had me set an appointment so I could leave my car. Together, they made me feel like Customer Service was a number 1 priority. After leaving my car, they fixed the issue the first time. Great Job. More

Best Service Department in the Metroplex! Hands down! I will only bring my Toyota Camry or Scion Xb to Carlos Ramirez for my car to be serviced. He makes me feel like family, always making sure my car is I will only bring my Toyota Camry or Scion Xb to Carlos Ramirez for my car to be serviced. He makes me feel like family, always making sure my car is taken care of in a timely manner, and that if I have any issues they are taken care of immediately. I can tell he has been trained to give excellent customer service and it is a plus he is Bilingual. I will never get my car serviced with any other service advisor! C More

Wonderful service I have used this dealership for my service needs. They are hands down the best Toyota service department in the Dallas metroplex. Shelly and the rest I have used this dealership for my service needs. They are hands down the best Toyota service department in the Dallas metroplex. Shelly and the rest of the team helped me most recently with a battery issue. I was in and out within a reasonable time and she was very clear about the work that would be done. Highly recommend. More

Tremendous Ownership and Service Bob Cannon is one of the most involved and customer facing owners of any car dealership that I have ever done business with. His commitment to custome Bob Cannon is one of the most involved and customer facing owners of any car dealership that I have ever done business with. His commitment to customer service is unmatched. Further, his service department, in particular Shelly Jackowski - simply the best. More

Service department is outstanding Mr Carlos Ramirez is amazing I don't mind driving 2 hours to get my car serviced at this dealership I own a 2010 Toyota Camry, my car was in an acc Mr Carlos Ramirez is amazing I don't mind driving 2 hours to get my car serviced at this dealership I own a 2010 Toyota Camry, my car was in an accident nearly totaled that's when I was referred to Mr Ramirez My car drives like brand new feels better than I could ever imagine I just stopped to say thanks and recommend Cowboy Toyota's service department I have been going there for my maintenance and inquiries for my Camry Thanks Carlos A dios Mr Emmanuel More