Norm Reeves Toyota Dallas - Service Center

SUPER NICE and helpful Service Department! I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose Cowb I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose Cowboy Toyota over a closer Toyota Dealership, simply because their online reviews were considerably better. Shortly after arriving at the Service Department, a female Service Advisor walked out to the truck I'd brought for inspection, and she immediately began to point out issues with the truck. By chance, a veteran mechanic was walking by us and took the time to answer our questions. He then looked under the hood and crawled underneath the truck with his flashlight, noting several serious problems where an attempt had been made to conceal them. Not only did they strongly recommend that I not purchase the truck, they wouldn't even accept any payment for their time or effort. That kind of kindness and customer service are unfortunately rare these days, especially in the car business. These people were super nice, and certainly lived up to their great reputation. I would gladly do business with them in the future! More

Excellant Service Advisor Shelly Jackowski Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Sh Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Shelley to another dealership and then back to Dallas. Can always depend on Shelley to perform only what is necessary. Honest, friendly and dependable, Never had to return after service or repairs. Usually completed in one day, Also, the service technicians and accounting clerks friendly. I like receiving coupons in mail for discounted services. Recently, on way home from from work, tire pressure light started blinking so stopped by Cowboy Toyota and Shelley had sensor replaced in about one hour. Deborah More

Friendly and Efficient Service I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing an I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing any applicable discounts for service. They provide estimates of cost as well as length of time for service which they amazingly seem to be accurate in practically all predictions.. More

Excellent Customer Service Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she remin Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she reminded me that I still had a warranty on the old battery and the repair shop stayed late just to replace my battery. Time and time again Shelly displays the epitome of wonderful customer service and goes out of her way to take care of me. I appreciate her and am grateful for her. I will be a customer for life! More

Ememplary service. Everyone is so nice and they go above and beyond to provide excellent service. Especially Shelly. She goes the extra mile. Really,everyone at Cowbo Everyone is so nice and they go above and beyond to provide excellent service. Especially Shelly. She goes the extra mile. Really,everyone at Cowboy Toyota is #1 in my book. More

Advisor: Shelly Jackowski was phoenominal Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a nail in rear right tire. All taken care by warranty! More

Wonderful service I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I need to have done. If I don't need it, she will tell me. They have never tried to sell me something I don't need. I have had wonderful service. More

A bad day made better After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collisio After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collision repair and I just wanted some answers. I was frustrated because I felt I wasn't given any follow-up and then Tobias called. I am a loyal customer and I love the dealership. I just wanted to have answers. Also Shelly in Service is amazing and I just wanted to make sure that I give recognition to each person who has made this really bad day better. More

I am not happy !!! I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the mechanic made me to ask specific person inside to get oil changed .That man took me outside to see my vehicle ,It was taxi.He refused to give oil change service,and told me that I had first to get appointment to get served.My complaint is :1)why he wanted to see my vehicle & then refused service.2)why I was made to request specific person?3)why he took me outside to ask if I had an appointment ? More

Regular maintenance of my Toyota Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out of the Service Department but instead focused on making iit as pleasant an experience as possible. More