Norm Reeves Toyota Dallas - Service Center

Best Service Technician - Ben Daniel We have 5 used Toyota's and Lexus's that Cowboy Toyota services. We have found Ben to be the smartest technician we have ever encountered. With all hi We have 5 used Toyota's and Lexus's that Cowboy Toyota services. We have found Ben to be the smartest technician we have ever encountered. With all his years of experience and knowledge in troubleshooting he is accurate and the best we have seen. His work on our cars is always thorough and dependable. Truly excellent service!!! Thank you Cowboy Toyota for Ben! More

Absolute Best Service - Shelly Jackowski We have a family of 11 and reliable transportation is a must. We drive 4 vehicles and sometimes 5 all Toyota's and Lexus's. Being prudent, reasonable We have a family of 11 and reliable transportation is a must. We drive 4 vehicles and sometimes 5 all Toyota's and Lexus's. Being prudent, reasonable and regular in the maintenance of our vehicles is absolutely critical. We found Cowboy Toyota after buying a Toyota Sequoia owned by a long time customer at Cowboy Toyota. We called Shelly and she knew the entire history of the vehicle since it's purchase over 10 years earlier. We brought that first vehicle in and ever since that time all of our vehicles get serviced here and we have recommended Shelly to at least 7 of our friends. Shelly is direct, to the point, and honest (how refreshing)! Shelly is by far one of the absolute best service managers we have ever dealt with. She is the BEST!! More

My customer care person I know I can count on Cowboy Toyota service center. Shelly is my person that I can count on every time I take my truck for service. She is a very qu I know I can count on Cowboy Toyota service center. Shelly is my person that I can count on every time I take my truck for service. She is a very quality and honest person. Thank you Cowboy Toyota and Shelly for taking care of me. More

PURCHASE AND SERVICE First,we purchased our 2104 FJ Cruiser from Cowboy Toyota in November 2015. The experience was undeniably EXCELLENT. Such an easy purchase and trans First,we purchased our 2104 FJ Cruiser from Cowboy Toyota in November 2015. The experience was undeniably EXCELLENT. Such an easy purchase and transaction. The sales person was one the best I have ever dealt with. Second, we try to maintain our cars and service them when recommended. We live in the Bedford area so driving to Cowboy Toyota was a little difficult for us. So our first oil change and tire rotation we went to the Hurst Toyota Dealership. HUGE MISTAKE!. The service was so rude and pretty sure they didn't even do the tire rotation, service manager said prove it! So needless to say we went back to Cowboy Toyota for service. I CANNOT tell you enough what an EXCELLENT SERVICE DEPARTMENT they have. Shelley is one the best service managers I have ever dealt with. Our FJ is still under warranty and we had an issue with our radio. Shelly was straight up honest with us. She placed the order for our new radio and said it might not be in for 2 weeks. WE were OK with that--HONESTY!. It came in in 3 days!, Then she said they were so busy it might be about 4 days before they could get it out. WE were OK with that--HONESTY! It was done the next day. COULDN'T BE HAPPIER! Cons: There is a lot of construction going on around this dealership. However, don't let that detour you from using them!. I would rather battle the construction and drive 40 miles out of my way to have someone be honest with me than to tell me PROVE WE DIDN'T DO THE WORK!. Pros: COWBOY TOYOTA IS OUR GO TO DEALRSHIP! Also after the purchase of our vehicle we sent pizza to sales department for their excellent service. More

Great Service, Awesome Service Manager First time I have ever taken my FJ in for a non-routine service issue. I had a little grinding noise coming from the front. Shelly Jackowski; Service First time I have ever taken my FJ in for a non-routine service issue. I had a little grinding noise coming from the front. Shelly Jackowski; Service Manager, and her team correctly diagnosed the issue and took care of the repairs. But the Big Plus was that Shelly was able to determine which repairs were covered by warranty and get the warranty company to approve those repairs. Many times that process can be slow and arduous. Not so in this case. Even if you didn't buy your Toyota from this dealership (Cowboy Toyota), you should most definitely have it serviced here. More

Good Service The oil change went well. The service was performed promptly. The service agent came and spoke to me about additional services that can be performed The oil change went well. The service was performed promptly. The service agent came and spoke to me about additional services that can be performed on the vehicle. Was very happy that car was washed. More

SUPER NICE and helpful Service Department! I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose Cowb I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose Cowboy Toyota over a closer Toyota Dealership, simply because their online reviews were considerably better. Shortly after arriving at the Service Department, a female Service Advisor walked out to the truck I'd brought for inspection, and she immediately began to point out issues with the truck. By chance, a veteran mechanic was walking by us and took the time to answer our questions. He then looked under the hood and crawled underneath the truck with his flashlight, noting several serious problems where an attempt had been made to conceal them. Not only did they strongly recommend that I not purchase the truck, they wouldn't even accept any payment for their time or effort. That kind of kindness and customer service are unfortunately rare these days, especially in the car business. These people were super nice, and certainly lived up to their great reputation. I would gladly do business with them in the future! More

Excellant Service Advisor Shelly Jackowski Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Sh Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Shelley to another dealership and then back to Dallas. Can always depend on Shelley to perform only what is necessary. Honest, friendly and dependable, Never had to return after service or repairs. Usually completed in one day, Also, the service technicians and accounting clerks friendly. I like receiving coupons in mail for discounted services. Recently, on way home from from work, tire pressure light started blinking so stopped by Cowboy Toyota and Shelley had sensor replaced in about one hour. Deborah More

Friendly and Efficient Service I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing an I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing any applicable discounts for service. They provide estimates of cost as well as length of time for service which they amazingly seem to be accurate in practically all predictions.. More

Excellent Customer Service Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she remin Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she reminded me that I still had a warranty on the old battery and the repair shop stayed late just to replace my battery. Time and time again Shelly displays the epitome of wonderful customer service and goes out of her way to take care of me. I appreciate her and am grateful for her. I will be a customer for life! More