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Norm Reeves Toyota Dallas - Service Center
Dallas, TX
647 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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647 Reviews of Norm Reeves Toyota Dallas - Service Center
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November 08, 2019
6k maintenance The 6k maintenance was done pretty quickly and extra minor repairs completed, Shelly Jackowski was the Service Manager that takes good care of our car The 6k maintenance was done pretty quickly and extra minor repairs completed, Shelly Jackowski was the Service Manager that takes good care of our car. More
by Tim Dalbey
Employees Worked With
Shelly Jackowski
November 08, 2019
Excellent service I have been a loyal Toyota customer for 30 years. Bought 4Runner new in 2001 and drove until 2018 (398,000 miles). I highly recommend Shelley J in t I have been a loyal Toyota customer for 30 years. Bought 4Runner new in 2001 and drove until 2018 (398,000 miles). I highly recommend Shelley J in the service department and Cowboy Toyota. Now in new Tacoma and hope to get same or more mileage. More
by GSmith
Employees Worked With
David Jones, Oscar (service driver)
November 08, 2019
Very efficient. Tried to make everything as easy as possibl Justin is the best asset Cowboy Toyota -- he is on top f every aspect of my car from the minute I roll in until I leave. Justin is the best asset Cowboy Toyota -- he is on top f every aspect of my car from the minute I roll in until I leave. More
by prius guy
Employees Worked With
July 17, 2019
I keep going back! Justin Auchter has been my service man at Cowboy TOYOTA since I bought a car there a few years ago. Friendly and thorough, and you get the impression Justin Auchter has been my service man at Cowboy TOYOTA since I bought a car there a few years ago. Friendly and thorough, and you get the impression he really does want you to leave as a happy customer. When he’s not available it’s always a pleasure working with Shelly. More
by MoJoanna
August 08, 2018
Shelly is AWESOME! Shelly Jackowski provides excellent customer service! She is organized and efficient. In this fast paced world, Shelly helps in getting my car in and Shelly Jackowski provides excellent customer service! She is organized and efficient. In this fast paced world, Shelly helps in getting my car in and out in short order. She is thoughtful of my time, for which I am most grateful! I will continue service and new purchases at Cowboy because of Shelly! Shelly and Justin make a great team and help each other service their clients. More
by JJ
April 28, 2018
"Decision made easy working with Billy Goss" The day began with no plans to buy a new car. However, after meeting Billy Goss while my car was being serviced I left the dealership with a new 2018 The day began with no plans to buy a new car. However, after meeting Billy Goss while my car was being serviced I left the dealership with a new 2018 Camry. Billy made my decision to purchase another car very easy. He was friendly, knowledgeable, paid attention to my driving needs and budget. More
by Pam
November 24, 2017
Service/Parts Experience was excellent My battery died, and I had prorated warranty on it. Shelly Jackowski, her service team, and the parts department took great care of me when I showed u My battery died, and I had prorated warranty on it. Shelly Jackowski, her service team, and the parts department took great care of me when I showed up without an appointment. Shelly was super patient with me and walked me through the process. I will be reaching back out to her if I ever have any problems with my car again. More
by Christina Xin
Employees Worked With
Sherry Jackowski
November 09, 2017
Maintenance They have an excellent quality of service! I love coming here because they know how to take care of me in any situation I may have for the car. The st They have an excellent quality of service! I love coming here because they know how to take care of me in any situation I may have for the car. The staff is just amazing! More
by Castelan.Dennis
November 07, 2017
Extraordinary I just want to give recognition to Justin Archer and Sheila Jackson for their excellent service each time I visit for service to my vehicle. They bot I just want to give recognition to Justin Archer and Sheila Jackson for their excellent service each time I visit for service to my vehicle. They both always ensure that my needs are met with my vehicle and make sure they keep me posted on issue surrounding my vehicle. The time promised is always the time I get my car back finished give or take some time, but they have kept me posted. I enjoy going there for service as they make me feel superior and they both do a superior job. Thank you Justin and Sheila! I appreciate you! More
by myarbro3
Employees Worked With
Other Employees :
Sheila Jackson-She is very kind and very professional. Extradorinary saleswoman!, Rodney Houston
October 16, 2017
Great Customer Service I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She resolves any issues that I may have with care. If she sees that I am not satisfied, she will go the extra effort to resolve my doubts. More
by RickAvalon
Employees Worked With
Shelly Jackowski
