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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 04, 2020

Service All people are nice and Mr justin is one of the best person he helped me alot.Mr justin is really very nice person.Very nice person More

by muhammadhammadyarkhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad to hear that Justin provided excellent customer service. Thank you for allowing our Service Department to take care of your vehicle.

January 04, 2020

Justin is a superstar I brought my vehicle in for service. Justin quickly checked me in. He checked for any recalls and put in the service request. Twenty minutes later he More

by fredsorrells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Justin provided top notch and efficient customer service in our Service Department. Cowboy Toyota wants you to continue to allow us to service your vehicle.

January 03, 2020

They consistently provide timely and efficient service. On top of all that they are the friendliest team of all!! Great job by one and all. More

by dedmonson21
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your continued top notch service at Cowboy Toyota. We are always happy to help with any and all of your automotive needs. Thank you.

January 03, 2020

Shelly is the best Service Rep in the entire universe!!! Cowboy Toyota has the best service in the Metroplex (which is almost like the entire universe)! More

by wfryar
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 09, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for telling us that Shelly is the best in Service and that Cowboy Toyota has the best Service Department. We hope you will continue taking your vehicle to us for any service needs.

January 03, 2020

Great service that was completed as promised. The regular service on my vehicle was completed quickly. I am a loyal customer when it comes to service because of the expert advice that I receive f More

by OrVal102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski, Bobby (Mechanic)
Jan 09, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you always receive great service from Shelly and Bobby. Cowboy Toyota appreciates loyal customers like yourself. See you next time!

January 03, 2020

Great service each time.Justin & his team know just what to do. I always bring my car to Cowboy Toyota because it is fixed right the first time. More

by bbccgcc
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you always taking your car to Cowboy Toyota for service work. We are glad that Justin and the Service team always provide great customer service. Thank you!

December 26, 2019

Shelly Jakowski is the best service tech ever. She makes sure my truck is always in tip top shape. Shelly will always answer her phone and answer any questions. More

by Stephanieahendricks
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowsji
Dec 29, 2019 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your service experience with Shelly at Cowboy Toyota. We know she will continue to take good care of your truck and any other vehicles you bring in for service. Thank you.

December 24, 2019

Quicker than 1 hour and 15-30 mins In and out in less than 45mins. I had a scheduled apt at 8:30am, came in around 8:15am, and was out by 8:50am. It wasn't 1hr 15min wait, like at firs More

by joserodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't get the team members names
Dec 29, 2019 -

Norm Reeves Toyota Dallas responded

We are so glad you received great service in our Service Department. We look forward to servicing your vehicle again at Cowboy Toyota.

December 23, 2019

Leesha was incredible. She is extremely knowledgeable and truly cares about the service on your vehicle. I never wanna take my prius to anyone else! More

by joseph.urbina
Recommend Dealer
Yes
Employees Worked With
Leesha Barnes
Dec 29, 2019 -

Norm Reeves Toyota Dallas responded

We appreciate hearing that Leesha provided top notch customer service. We want you to continue bringing your Prius to Cowboy Toyota for service. Thank you.

December 23, 2019

Happy that i can trust and not worry about being mislead. Justin Auchter is very honest and fair. Justin is very honest and up front on your vehicle. The place is clean and organized. Justin takes the time to More

by 325johndeere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2019 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience with Justin in our Service Department. We look forward to help with any automotive needs in the future.

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