Norm Reeves Toyota Dallas - Service Center

Shelly Jakowski is the best service tech ever. She makes sure my truck is always in tip top shape. Shelly will always answer her phone and answer any questions. sure my truck is always in tip top shape. Shelly will always answer her phone and answer any questions. More

Quicker than 1 hour and 15-30 mins In and out in less than 45mins. I had a scheduled apt at 8:30am, came in around 8:15am, and was out by 8:50am. It wasn't 1hr 15min wait, like at firs In and out in less than 45mins. I had a scheduled apt at 8:30am, came in around 8:15am, and was out by 8:50am. It wasn't 1hr 15min wait, like at first notified... More

Leesha was incredible. She is extremely knowledgeable and truly cares about the service on your vehicle. I never wanna take my prius to anyone else! truly cares about the service on your vehicle. I never wanna take my prius to anyone else! More

Happy that i can trust and not worry about being mislead. Justin Auchter is very honest and fair. Justin is very honest and up front on your vehicle. The place is clean and organized. Justin takes the time to Justin Auchter is very honest and fair. Justin is very honest and up front on your vehicle. The place is clean and organized. Justin takes the time to review your issues with your vehicle and suggests things to repair it. Very polite and always willing to help. He never tells you something he cant do. Great person and very helpful and HONEST. GREAT JOB Justin. More

10000 Mile Service The service for 10,000 miles on my RAV4 was quick and easy. It actually took less time than expected. The service tech went over everything with us The service for 10,000 miles on my RAV4 was quick and easy. It actually took less time than expected. The service tech went over everything with us and we are quite satisfied. More

Great service resulting in my purchase of a new 2020 Tundra Justin Auchter has done a phenomenal job of taking care of me as a Toyota customer. I brought my 2010 Tundra to Cowboy Toyota for state inspection, oi Justin Auchter has done a phenomenal job of taking care of me as a Toyota customer. I brought my 2010 Tundra to Cowboy Toyota for state inspection, oil and filter change service, and, to locate the source of a clunking noise under the passenger side floor. While picking up my just-serviced vehicle, a new Tundra on display at the Service Drive entrance caught my eye. By 2:00 pm that same day, I was found myself smiling, as i joyfully drove home in my brand new 2020 Tundra TRD PRO. i enjoyed the buying experience, as I got a very good deal on my new Tundra. Walt Parker was very easy to work with while making my decision, and Josh answered all my questions with an unexpected calm and confidence. i was equally as impressed by the thoroughness and professionalism i experienced in the Finance Office. Cowboy Toyota has come a long, long way in earning my business! i have fond memories of several service incidents that could have resulted in "less than desirable results" for me as a customer, those incidents having been professionally handled by Justin Auchter, who has always made me feel that my satisfaction and my expectations are what's important to him. I had NO INTENTION of buying a new Tundra yesterday when I arrived at Cowboy Toyota to pick up my freshly-serviced 2010 Tundra. However, I left the Service Drive in a new vehicle because of a feeling of trust developed over the past ten years by some simply amazing Cowboy Toyota employees, particularly Justin Auchter, Walt Parker, Jr., and Josh Stevens. Thank you all for being attentive to my needs as a customer, as well as being responsive to my financial concerns and other personal considerations. You made my surprise purchase experience an exceptionally enjoyable experience. Happy holidays to ALL at Cowboy Toyota! More

Excellent customer service! Shelly Jackowski always provides an excellent service! She is knowledgeable and always courteous! I always had good experience when I go to Toyota Cow Shelly Jackowski always provides an excellent service! She is knowledgeable and always courteous! I always had good experience when I go to Toyota Cowboy and work with Shelly. More

Responsive to unanticipated needs I am always pleased with the service and timing of service that Shelly Jackowski consistently offers. Been taking my vehicle here since 2007....she ha I am always pleased with the service and timing of service that Shelly Jackowski consistently offers. Been taking my vehicle here since 2007....she has always been great with customers....myself as well as all others. I greatly appreciate that and with the service of my vehicle! She deserves some accolades!! More

I just got a new car from Fort Worth. I came here for maintenance since its closer. My warranty was put into the system and explained to me along with other things about my car such as the type of oil us maintenance since its closer. My warranty was put into the system and explained to me along with other things about my car such as the type of oil used for my car and what to use to clean my seats. If you need anything they will take care of you and explain everything. More

Shelly is FABULOUS!!!!!!! She has taken care of me and my family for numerous years, she is WONDERFUL, VERY THANKFUL for her and all her help!!!! family for numerous years, she is WONDERFUL, VERY THANKFUL for her and all her help!!!! More