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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
654 Reviews

654 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 16, 2020

Justin is excellent! Always takes care of everything I need and in record time. I never have to wait long. He is the best! Thx More

by Dee.blackwood
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for bringing your vehicle to our Service Department at Cowboy Toyota. We are glad you always receive excellent customer service from Justin.

January 16, 2020

Always a pleasure to have my service done here! I have worked with Smelly since I purchased my car and she treats me like family. :) More

by Nancy W
Recommend Dealer
Yes
Employees Worked With
Shelly Service Dept Cowboy Toyota
Jan 17, 2020 -

Norm Reeves Toyota Dallas responded

We are happy to hear that you receive great customer service from Shelly. Thank you for bringing your car to our Service Department at Cowboy Toyota.

January 16, 2020

Excellent service Shelly has taken care of my car service for many years. I trust her completely for my car care for my 13 Avalon and 17 Camry. Work is accomplished qui More

by tomd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 17, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you continuing to bring your cars for service at Cowboy Toyota. We know Shelly will always take excellent care of your vehicles. Thank you!

January 12, 2020

Tundra 2019 1st inspection/oil change All went great but according to paperwork it does not specify if my oil was changed or not? Its my 1st service as the truck only has 5266 miles on it More

by innovativefit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2020 -

Norm Reeves Toyota Dallas responded

We are glad that your service appointment went accordingly. Please follow up with Justin on any questions you have. Thank you for coming to Cowboy Toyota for servicing of your Tundra.

January 12, 2020

Shelley is your best asset! Keep her and reward her. I trust her and take all her recommendations. She n Ed ver steers me wring. More

by lindaplank
Recommend Dealer
Yes
Employees Worked With
Shelley
Jan 12, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for your kind words about Shelly. We are glad you always have a fantastic experience in our Service Department.

January 11, 2020

I always feel at home when I take my car into Cowboy Toyota. Shelley, Kenneth and DJ always deliver great service. A loyal customer-Ms.Brown More

by avisbrown
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley, Ken Green, David "DJ" Jones
Jan 13, 2020 -

Norm Reeves Toyota Dallas responded

Thank you, Ms. Brown, for being a loyal customer of Cowboy Toyota. We appreciate you continuing to trust us with servicing your vehicle. We are glad that Shelly, Ken and DJ always provide great service.

January 10, 2020

Outstanding customer service Justin is the man! He always takes good care of my Highlander and my Corolla. He helps me make good maintenance choices and gives good options. More

by Vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive outstanding customer service from Justin in our Service Department. Cowboy Toyota wants you to continue to bring all of your vehicles to us. Thank you!

January 08, 2020

Excellent customer service This was our first time using Cowboy Toyota for service and we had a great experience. Carlos was very professional and had us in and out right on ti More

by NTFB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you had a great experience with Carlos in our Service Department. Cowboy Toyota appreciates you trusting us with servicing your vehicle and we look forward to seeing you next time.

January 08, 2020

Going above and beyond I had a planned maintenance for my 2018 CHR. The morning of the appointment, my car would not start. I called Carlos Lopez and he took care of me. More

by Harold E. Lacey II
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Jan 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received service above and beyond from Carlos at Cowboy Toyota. We are glad that everything was taken care of and you received your scheduled maintenance. See you next time!

January 08, 2020

20K Mile Service Best Dealership to buy a vehicle and get it serviced!! The service Department is always organized and efficient. The customer service is top shelf. T More

by TG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad to hear that you think our Service Department at Cowboy Toyota is top notch. We are happy to help with any sales and/or service needs.

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