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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
654 Reviews

654 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 24, 2020

Cowboy ROCKS!!! Every time I go in for service I'm treated like family. They are always accommodating. If I need a loaner car, no problem.Jacob presents the service/g More

by boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob & Shelley
Jan 29, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad to hear that you feel like you are treated like family in the Service Department at Cowboy Toyota. We appreciate knowing that Jacob always provides great customer service.

January 24, 2020

Good, Fast Service Scheduled service. In and out quickly. Always appreciate our Service Adviser, Shelly. Have been working with her for years. Office staff was friendly More

by pmasoftware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 29, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Shelly always provides great customer service. Thank you for continuing to come to Cowboy Toyota for service of your vehicle.

January 23, 2020

Shelly is the best!!! I had Shelly Jackowski as my Service rep since i bought my car in 2005. She has always worked with me, getting me in and out in a timely manner and More

by wahoola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 29, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for your kind words about your continued great customer experience with Shelly in the Cowboy Toyota Service Department. We are glad you wouldn't have anyone else take care of your car. See you next time!

January 21, 2020

Everyone was so helpful and made the entire process relaxing. I drove in with car problems with my Prius and drove out with a brand new C-HR! More

by kerrynoble
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Parker Jr.
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received outstanding customer service from the Cowboy Toyota team. See you next time!

January 21, 2020

Shelly was my service manager and the best part about her that she kept me informed about the process. She is the best in this business. More

by syed
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 22, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Shelly took care of your vehicle with the best service in our Service Department. We look forward to you returning to Cowboy Toyota.

January 20, 2020

excellent customer service and great prices on new cars Toyota has the best staff and their customer service is always excellent. They greet you with a smile and make sure you understand everything clearly More

by gomezs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you always receive excellent customer service from the Service Department team at Cowboy Toyota. We want you to always have a pleasant experience.

January 20, 2020

My service manager Shelley Jackowski is absolutely the best example of excellent customer service I have ever had at any car dealership anywhere! She is the reason I continue to get my service done at Cow More

by Normandyav
Recommend Dealer
Yes
Employees Worked With
Shelley Jackowski
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you going out of your way to bring your car to Cowboy Toyota for service. We are happy to hear that you always receive the best customer service from Shelly. Thank you!

January 19, 2020

Shelly Jackowski rocks! This is the fourth car we have purchased/leased. Shelly Jackowski always handles whatever we need quickly and efficiently. Love the new state of the More

by mbmck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive top notch customer service from Shelly. Thank you for bringing your car to the Cowboy Toyota Service Department. See you next time!

January 19, 2020

I have been bringing both of my vehicles here for service for the last six years and have been very satisfied with Mr. Auchter’s performance. More

by miguelynostrosa
Recommend Dealer
Yes
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

We really appreciate the fact that you have trusted Cowboy Toyota with servicing both of your vehicles for the last six years. We are happy to know that you have been very satisfied with Justin and the Service Department. Thank you!

January 18, 2020

Five Stars! Our daughter is in Dallas for 4 months completing her graduate studies. Her vehicle needed service after driving in from out-of-state. Great customer service. Prompt and courteous. Very re More

by dstuber
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski Five Stars
Jan 21, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your five star review of Cowboy Toyota. We are glad that Shelly provided great customer service. We look forward to being of service again. Thank you!

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