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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
654 Reviews

654 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 18, 2020

Great customer service Customer Service by everyone at this dealership is always good. Today they got me right in and my auto service was completed in a very timely manner. More

by sheryln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski is my service manager who is 5 STARS (not sure why not on list above) and Justin Auchter checked in my car.
Mar 08, 2020 -

Norm Reeves Toyota Dallas responded

We are happy to know that you always receive great customer service at Cowboy Toyota. See you next time!

February 14, 2020

New car 6 month service I arrived early and was promptly greeted. My car was serviced and ready to go in a very short amount of time. The waiting room was nice and the coffee More

by BETTYGUNNELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pena
Feb 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you got in and out in a timely manner and received top notch customer service. Thank you for bringing your car for service to the Service Department at Cowboy Toyota.

February 13, 2020

My experience was excellent from the beginning. My service advisor was friendly and gave excellent customer service. The appointment took a lot less time than expected, and also cost less than expecte More

by pegroark
Recommend Dealer
Yes
Employees Worked With
Leesha, John
Feb 17, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad your overall customer service experience was excellent. We appreciate you bringing your vehicle to Cowboy Toyota for service and we look forward to seeing you next time. Thank you.

February 12, 2020

perfect I have been nothing but pleased with every aspect of every part of this dealership. After 11 months I had a a/c fan go out and due to the weather tur More

by john.thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john pena in the service dept was outstanding and awesome
Feb 14, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you were pleased with the service you received in the Service Department at Cowboy Toyota. Please know we are happy to help with any and all of your automotive needs.

February 11, 2020

Super service!! Thank you for Carlos Lopez!! It took me some time to find you, but now Cowboy Toyota is my home. You are always honest and Trustworthy that’s what I expect! Thanks for 8 years! More

by Jane
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez new location same great service!!
Feb 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you found Carlos to service your vehicle at Cowboy Toyota and it sounds like you have always received super customer service from him. Welcome to the Cowboy family!

February 11, 2020

Camry Service Excellent visit with Justin Aucher and the rest of the service team. Quick service and thorough explanation of car status. Shelley and Alesha also g More

by hackemack5057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley and Alesha.
Feb 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad to hear that you received excellent customer service from the team at the Cowboy Toyota Service Department. We are always ready to assist with any of your vehicle needs.

February 10, 2020

60,000 Mile Service I was a Sport City customer for 20+ years. The reason I kept going there was because of Carlos Lopez in their Service Department. I called them last More

by rcherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lopez, Carlos
Feb 10, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you followed Carlos to the Service Department at Cowboy Toyota. We look forward to being of assistance many more times in the future. Thank you.

February 08, 2020

Shelly is amazing. She is the reason we go back. We also met DJ Jones today. We we will definitely get our new car from him. More

by Sedeghi
Recommend Dealer
Yes
Employees Worked With
Shelly Hatcher
Feb 10, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for always bringing your vehicle to Shelly at the Service Department at Cowboy Toyota. We will look forward to having DJ help you with your next new car purchase!

February 08, 2020

Through and honest on issue(s) with vehicle Always friendly, very knowledgeable, very trustworthy, customer-friendly, a great atmosphere. I always bring my car back to visit with Justin Auchter. More

by misd5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you always bringing your car to be serviced by Justin. We are glad you trust the Service Department at Cowboy Toyota with taking good care of your vehicle.

February 07, 2020

Always trust Cowboys. We never worry about service or sales from Cowboy Toyota. If you didn’t buy your car there, definitely use them for service. Great dealership! More

by karin.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for trusting the Service Department at Cowboy Toyota for taking care of your vehicle. We also want to be your dealership for all of your automotive needs.

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