Norm Reeves Toyota Dallas - Service Center

Found route of cause and repaired quickly Repair shop found problem quickly. The part needed was not in stock. Once the part arrived (next day) the repair was completed in a few hours. I wa Repair shop found problem quickly. The part needed was not in stock. Once the part arrived (next day) the repair was completed in a few hours. I was very pleased. More

Great Experience Everyone at Cowboy Toyota is always professional and strives to provide a first class customer experience. They are very thorough and explain all wo Everyone at Cowboy Toyota is always professional and strives to provide a first class customer experience. They are very thorough and explain all work that needs to be done and then perform the work in a timely manner. Always feel confident that they have my best interests in mind when they are servicing my car. More

Inspection, transmission flush, valve cover seal replacement Shelly has been with me for almost 10 years now and is the reason I will continue to buy from Cowboy Toyota. The customer service is great and she alw Shelly has been with me for almost 10 years now and is the reason I will continue to buy from Cowboy Toyota. The customer service is great and she always takes care of me. More

Justin is the best I called Justin with a problem. He is so personal and makes sure I feel safe in my vehicle. Give him a bonus or raise. Tillie Perkins I called Justin with a problem. He is so personal and makes sure I feel safe in my vehicle. Give him a bonus or raise. Tillie Perkins More

SHELLY IS THE BEST Shelly knows my RAV4 and I enjoy seeing her working. She takes good care of her customers. Shelly called me back even though I left no message, now Shelly knows my RAV4 and I enjoy seeing her working. She takes good care of her customers. Shelly called me back even though I left no message, now that's great service. Thank you Shelly. More

I LOVE COWBOY TOYOTA!!! Cowboy always goes above and beyond! They took an incredibly stressful situation for me and turned it around in a positive way. I walked away with a Cowboy always goes above and beyond! They took an incredibly stressful situation for me and turned it around in a positive way. I walked away with a smile and felt taken care of. I'm so grateful for them. More

No Results ... Yet I had gone to Cowboy Toyota to have the key fob to my Corolla checked; its battery died and I'd inserted a fresh one, but the key became inoperative. I had gone to Cowboy Toyota to have the key fob to my Corolla checked; its battery died and I'd inserted a fresh one, but the key became inoperative. After Parts Dept. looked at it, they turned the job over to the service advisor. The SA had me turn the car in for inspection of its electronics. The SA wanted to do further inspection, but I had no time but promised to return at the end of the month for the scheduled maintenance, when the job could be completed. More

Great service Shelly does a super job. I totally trust her to have the correct and necessary maintenance performed on both my Avalon and Camry. Excellent shop work. Shelly does a super job. I totally trust her to have the correct and necessary maintenance performed on both my Avalon and Camry. Excellent shop work. More

Relief! I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally. I could not believe the HORRENDOUS service I received. The people were rude, dismissive, and unorganized. Then after 2 hours for an oil change and tire rotation with an appointment, just when I started to drive away, I noticed that all was NOT well with the vehicle and come to find out they had done somethingS wrong that took them another 2 hours to fix while I sat freezing in a less than desirable waiting area. No one ever apologized, no one ever followed up and I did not even get a chance to do a survey which let me know they really did not care. This lead me to research reviews and almost all of the Toyota's had horrible reviews, except for Cowboy. I decided to make the long journey there and I am soooooooooo glad I did! Complete reverse! The place was clean, quiet, and orderly. The people were kind and respectful. Best of all...my car was taken care of. I wasn't told a bunch of lies about imaginary problems to get me to spend more money, and I feel as though I can trust their service which is what it is all about. All I can say is THANK YOU, and please keep it up! More

Total Satisfaction . .. I have owned Toyotas purchased elsewhere and also at Cowboy Toyota. I currently own a 2014 Acura RDX and my wife drives a Camry XSE which she loves w I have owned Toyotas purchased elsewhere and also at Cowboy Toyota. I currently own a 2014 Acura RDX and my wife drives a Camry XSE which she loves which we purchased at Cowboy. I have dealt with Shelly for many years so after a rather bad experience with an Acura dealer in Plano, I asked Shelly if they could do the basic service on my Acura. She said yes and, well, this last visit was the second of such visits there for my Acura and as always the service was totally top notice. There are a couple things needing attention given the age of the Acura which Shelly declined to do suggesting I would need to take the car to someone who knows Acuras and I totally understand and appreciate her being honest. Thanks, Cowboy Toyota and a special thanks to Shelly. More