Norm Reeves Toyota Dallas - Service Center

Hello Cowboy Toyota, as always I received excellent care and attention by Ms Aleesha Barnes. Ms Barnes is always friendly and eager to please her customers. I allowed a family member to use my car for 8 mon and attention by Ms Aleesha Barnes. Ms Barnes is always friendly and eager to please her customers. I allowed a family member to use my car for 8 months. My car (seats, passenger side) came back in a horrible condition. Ms Aleesha made sure the detail dept didn't get it to me until she was satisfied with its detailing. I didn't think it was possible to get it cleaned. I don't know the person's name that did the "miracle" cleaning but he deserves a raise. He did an incredible job. These two people provided Excellent service that me and other Toyota customers for life appreciate. It makes me happy to know that Cowboy Toyota cares about its customers and goes beyond and above to make it customers feel appreciated. Thank you MS Aleesha Barnes. Thank you Detail Dept More

work was done quickly ! I have only gone to Toyota since I bought my car there in 2005, Shelly Jackowski and her team are the only ones who have worked on car. She tells me I have only gone to Toyota since I bought my car there in 2005, Shelly Jackowski and her team are the only ones who have worked on car. She tells me exactly what it will cost and if there is a variation she lets me know before the work is done so there are no surprises. I just recommended Cowboy and Shelly's team, to a friend who's been getting the run around at another Toyota dealership. More

State Inspection Great job by Cowboy Toyota. Great job by Justin Auchter as usual. Thanks for the efficient and timely service you provide. I always recomment Cowboy T Great job by Cowboy Toyota. Great job by Justin Auchter as usual. Thanks for the efficient and timely service you provide. I always recomment Cowboy Toyota to others to buy cars and for service. More

I needed an oil change for my 2007 Sequioa Very efficient on time and money. During the COVID-19, the service members remembered to wear their masks, gloves and kept with the social distancing Very efficient on time and money. During the COVID-19, the service members remembered to wear their masks, gloves and kept with the social distancing practices. More

It was a good visit and having issues with syncing my phone with the truck system it’s a 2019 Toyota tundra… He scheduled an appointment for me to sync it with Apple software but for some reason it wasn’ phone with the truck system it’s a 2019 Toyota tundra… He scheduled an appointment for me to sync it with Apple software but for some reason it wasn’t available? So I was in and out in about an hour and I did get some syncing issues resolved but not to the fullest extent soooo I’m probably just thinking about trading in for a 2020 tundra... told me no syncing issues More

Shelly is GREAT Keep Shelly and pay her more money. She is the BEST, always taking care of us since 2005. We would not even think of going elsewhere unless Shelly Keep Shelly and pay her more money. She is the BEST, always taking care of us since 2005. We would not even think of going elsewhere unless Shelly did, then we would follow her. More

Fast oil change The team provided a fast oil change and needs assessment even though I was in the service center for less than an hour. Thank you. The team provided a fast oil change and needs assessment even though I was in the service center for less than an hour. Thank you. More

Super speed service vice for getting safety inspection so I can complete on line registration renewal of registration and make sure I would be able to have new sticker before expiration I can complete on line registration renewal of registration and make sure I would be able to have new sticker before expiration More

As always, Shelley is great, knowledgeable and very friendly, helpful. It is indeed a pleasurable experience to come back and deal with her and of course the rest of the team that she represents so we’ friendly, helpful. It is indeed a pleasurable experience to come back and deal with her and of course the rest of the team that she represents so we’ll. Looking forward to the next service appointment. Thank you! More

I was well taken care of I was confused by the condition of the electrical system, and I was contemplating various scenarios to do the battery replacement myself, but I couldn I was confused by the condition of the electrical system, and I was contemplating various scenarios to do the battery replacement myself, but I couldn't figure out the logistics without transportation. Having it towed into Cowboy wasn't the least expensive solution, but it was the best decision for me to make. Completed in the same day and affordable. I was grateful to get a free courtesy ride back to the dealership. More