Norm Reeves Toyota Dallas - Service Center

Easy and Efficient Very efficient process for check in and out; made my appointment online and service advisor was ready when I arrived. No attempt to upsell more servi Very efficient process for check in and out; made my appointment online and service advisor was ready when I arrived. No attempt to upsell more services than I needed, which speaks to the dealership's integrity. the only negative was that the waiting room was a little crowded considering Covid-19 and some of the staff did not observe social distancing with their customers. More

Happy Camper The service agent was courteous and professional - He did as promised and in a timely manner - Everyone was wearing masks, practicing social distanci The service agent was courteous and professional - He did as promised and in a timely manner - Everyone was wearing masks, practicing social distancing and the facility was very clean More

Service department excellent Shelly was very helpful and courteous. Very professional and good quality service given. I would recommend your service department to others. I was Shelly was very helpful and courteous. Very professional and good quality service given. I would recommend your service department to others. I was taken care of very efficiently. More

Best Service Experience This dealership exudes integrity, I trust them to only sell me the services I need and not try to upsell me on things I don't need. The customer waiti This dealership exudes integrity, I trust them to only sell me the services I need and not try to upsell me on things I don't need. The customer waiting areas are clean and comfortable and the staff is very attentive and they never make me wait longer than necessary. I recommend Cowboy Toyota to everyone looking for great service and complete integrity. More

Shelly always takes care of me and my cars She explains everything and what to do for the visit. I also got a car to use and it was easy to do an errand and go home to wait for the car to be d She explains everything and what to do for the visit. I also got a car to use and it was easy to do an errand and go home to wait for the car to be done. Between my brother and me we have relied on Shelly to take care of our cars and us. Great service. More

Scheduling appointment was very easy!Shelly ALWAYS takes Scheduling appointment was very easy! Shelly ALWAYS takes the time to explain Service details and what needs to be taken care of on the next visit! Scheduling appointment was very easy! Shelly ALWAYS takes the time to explain Service details and what needs to be taken care of on the next visit! So helpful but most importantly makes each client feel important by taking the time with each one! More

I found the service staff to be courteous. Everyone was professional. Service staff was knowledgeable about their job. Cowboy Toyota was very accommodating to me by providing me with a loaner vehicle. professional. Service staff was knowledgeable about their job. Cowboy Toyota was very accommodating to me by providing me with a loaner vehicle. More

Regular check-up I was taken care of immediately and the work was done really well. The waiting rooms are exceptionally clean and cared for. I was personally in I was taken care of immediately and the work was done really well. The waiting rooms are exceptionally clean and cared for. I was personally informed that my car was ready to go ! More

I took my 2008 Yaris in for a recall notice. They gave me a loaner car and called me an hour later and they had fixed the recall problem. The staff were so friendly and helpful. Service was tip-top excellent a loaner car and called me an hour later and they had fixed the recall problem. The staff were so friendly and helpful. Service was tip-top excellent. More

My car was finished when it was promised, actually it was a little earlier than promised. All the work was properly done, and my car was returned to me in a very clean shape. Shelley assured me that all prec a little earlier than promised. All the work was properly done, and my car was returned to me in a very clean shape. Shelley assured me that all precautions are being taken because of the COVID virus which I appreciate. More