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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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June 27, 2020

Love Cowboy Toyota. Love my service manager Justin. Always first class service. I will follow Justin no matter where he goes. He gives personalized service even when he doesn’t have to, like when he’s More

by Amy A
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive fantastic customer service from Justin. We appreciate you allowing Cowboy Toyota to take good care of your vehicle.

June 26, 2020

The service was Speedy and efficient. I was only there for texas state inspection of my vehicle but everyone I spoke with was friendly and knowledgeable. More

by cathy.anton
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Jun 29, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received friendly and efficient customer service during your visit to the Service Department at Cowboy Toyota. We hope to see you again.

June 24, 2020

good job always very clean service area, friendly customer service, keep up the good work. would like to see some in house specials that you could add or prom More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience in our Service Department. Thank you for bringing your vehicle to Cowboy Toyota for service.

June 24, 2020

Awesome service! Recently move to Texas and Cowboy Toyota is going to be my go to dealer for service and eventually purchased a new Toyota. Thanks!!!! More

by Javier
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Norm Reeves Toyota Dallas responded

Welcome to Texas! We are so glad you found Cowboy Toyota and we look forward to providing you with the best sales and/or service for your vehicle.

June 24, 2020

Always greeted with friendly and professional customer service...My Expert Service Tech is Shelly J and she has kept my Toyota vehicles in tip top shape for 5+ years with honesty and integrity! More

by libramhayes
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive excellent customer service from Shelly. We appreciate your repeat business and thank you for being a loyal customer of Cowboy Toyota.

June 23, 2020

Factory Recall on Avalon Excellent service as always. Process for service is very efficient, especially setting up appointment times online. Service completed within the time More

by misd5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you received excellent customer service from Justin and the Service Department team. We appreciate you bringing your vehicle to Cowboy Toyota for service. See you next time!

June 21, 2020

Excelent service Shelly takes care of my cars. I have absolute confidence that she will suggest only what is necessary to keep my cars in top condition. More

by tomd
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Shelly always provides excellent customer service. Cowboy Toyota will always take good care of your cars.

June 18, 2020

Always give me the best advice concerning my van. The waiting area was prepared to keep customers safe abiding by the six foot and shields. More

by Smithrc2000
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Jun 18, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you had a good and safe experience in our Service Department. Thank you for allowing Cowboy Toyota to take good care of your van.

June 18, 2020

Great service advice from very professional staff. Always has my best interest at heart. Suggests only the services needed and does not pressure you to get unnecessary service. Saves your pocketbook More

by VASW
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Green, LEESHA BARNES
Jun 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive great customer service from our Service Department. We appreciate you bringing your vehicle to Cowboy Toyota for service. See you next time!

June 18, 2020

Service is always good when I go in! A little overkill on the calls and emails for service. I believe I had mentioned that before. Did see any changes with that for this scheduling. More

by DC
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Norm Reeves Toyota Dallas responded

We are glad you always receive good service from our Service Department. We appreciate you bringing your vehicle to Cowboy Toyota.

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