Norm Reeves Toyota Dallas - Service Center

Quick The met me immediately upon arrival and got everything moving within 5-10 minutes. There was a question about whether or not the part was there. I was The met me immediately upon arrival and got everything moving within 5-10 minutes. There was a question about whether or not the part was there. I was preparing to get irritated since I took off work and drove there for this appointment and they were supposed to pre-order the part. But, it was there. They had told me on the phone it would take 2.5 hours. They were done in a little over an hour. This was a recall...fuel pump. My cabin did smell like gas which was off-putting but other than that it was a good experience with an efficient process and professional team. More

The Best! As usual, had a great experience. I came in for my scheduled maintenance. Services were completed within the expect time frame. Top notch service t As usual, had a great experience. I came in for my scheduled maintenance. Services were completed within the expect time frame. Top notch service team ! More

Excellent Service was done in an excellent timely manner, I am Happy to know I can depend on Toyota's to do the job , personnel are very professional and kn Service was done in an excellent timely manner, I am Happy to know I can depend on Toyota's to do the job , personnel are very professional and knowledgeable . Thank you for all you do. More

Excellent Service Cowboy Toyota has never failed to meet my expectations when it comes to service.Everyone is friendly and courteous. Shelly always knows me. Can’t beli Cowboy Toyota has never failed to meet my expectations when it comes to service.Everyone is friendly and courteous. Shelly always knows me. Can’t believe she recognizes me when she takes care of so many customers. More

Routine maintenance Shelly, my service tech is great! She keeps my Camry running beautifully. I trust her and know if she advises a procedure, it is really necessary. Shelly, my service tech is great! She keeps my Camry running beautifully. I trust her and know if she advises a procedure, it is really necessary. More

Always good service and it’s nice to be driven where I need to go. Shelly keeps me informed of the progress so I know when it will be ready. need to go. Shelly keeps me informed of the progress so I know when it will be ready. More

My routine maintenance work was completed quickly. I have been a customer of Cowboy Toyota for almost 20 years, and have always received efficient service, answers to my questions, and recommendations I have been a customer of Cowboy Toyota for almost 20 years, and have always received efficient service, answers to my questions, and recommendations for improving Based on my experience, I have recommended your service department to several friends when they needed maintenance or repairs. More

Took my car in for a safety recall. Well organized, got me scheduled quickly, arranged for a loaner and took care of paperwork quickly and efficiently. Repair was done without any issues. HOWEVER, in thi me scheduled quickly, arranged for a loaner and took care of paperwork quickly and efficiently. Repair was done without any issues. HOWEVER, in this era of COVID, I was shocked at the condition of the loaner car - it was filthy and clearly had not even had basic interior cleaning, never mind sanitization. It's a shame whoever is responsible for loaner vehicles does not uphold the overall standard of this dealership. Sales, finance and service are all excellent otherwise. More

Love Cowboy Toyota. Love my service manager Justin. Always first class service. I will follow Justin no matter where he goes. He gives personalized service even when he doesn’t have to, like when he’s Always first class service. I will follow Justin no matter where he goes. He gives personalized service even when he doesn’t have to, like when he’s off the clock! Love him!! More

The service was Speedy and efficient. I was only there for texas state inspection of my vehicle but everyone I spoke with was friendly and knowledgeable. for texas state inspection of my vehicle but everyone I spoke with was friendly and knowledgeable. More