Norm Reeves Toyota Dallas - Service Center

Good service As soon as I drove into the service area, a pleasant and helpful woman (I walk with a cane) took me to my service person. As this is Covid-19 time, ev As soon as I drove into the service area, a pleasant and helpful woman (I walk with a cane) took me to my service person. As this is Covid-19 time, everyone wore masks. It was discovered my filters were quite dirty. My service person showed me the filters and asked if I wanted them replaced, which I did. This was the 50,000 mile service on my Prius. When the work was finished, my service person explained the work that was done as well as what was checked but needed no service. I received a very detailed receipt and highly recommend Cowboy Toyota. More

Always quick and easy. I never feel like I’m trying to be sold something I don’t need. Nice customer service and I appreciate having an area to bring my computer and work. No interruptions in my day. sold something I don’t need. Nice customer service and I appreciate having an area to bring my computer and work. No interruptions in my day. More

Shelly is always so reliable. Great at communicating and gets the job done in a timely manner. I love Cowboy Toyota and it’s the only place I take my cars gets the job done in a timely manner. I love Cowboy Toyota and it’s the only place I take my cars More

Friendly, Knowledgable, and Thorough It was my first visit to Cowboy Toyota and I will definitely return for my future service needs. Shelly greeted me upon my arrival which made me feel It was my first visit to Cowboy Toyota and I will definitely return for my future service needs. Shelly greeted me upon my arrival which made me feel instantly comfortable and welcomed. She explained the issue found with my car and made it easy to understand the course of action to take in order to fix it. She was so nice and helpful, I can see why my parents go to her each time they need service on their Toyotas. Though I wasn't there for looking for a new car, I also interacted with Scott. We had a nice chat while I was waiting for my car to be serviced. Great staff at Cowboy Toyota! More

Clean and comfortable good service very friendly and notably about what service I needed on my Toyota Tundra will look forward to seeing you guys again in the future notably about what service I needed on my Toyota Tundra will look forward to seeing you guys again in the future More

All good We've had a fine experience with Cowboy Toyota, both in buying our Toyota Camry Hybrid and in getting serviced since the purchase. We had to have a ba We've had a fine experience with Cowboy Toyota, both in buying our Toyota Camry Hybrid and in getting serviced since the purchase. We had to have a back window replaced after a tree fell on the car - and that repair experience was fine too. More

Jacob Fegraeus - Exceptional Customer Service Experience Saturday morning in Dallas, after shopping, my daughter's 1995 Toyota 4Runner would not start. She called "AAA" and they were not able to get it goin Saturday morning in Dallas, after shopping, my daughter's 1995 Toyota 4Runner would not start. She called "AAA" and they were not able to get it going. She called her Dad (me) in San Antonio for help and I started looking online for a dealer. Cowboy Toyota had great reviews and I called their Service Department. My good fortune, Jacob Fegraeus answered the phone and I explained the situation, all from 300 miles away. Jacob was extremely polite, knowledgeable, professional and really just plain helpful. Jacob said he would have one of Cowboy's more experienced Service Techs look at the car due to it's age...by the way, it is a great car!!! Bottom Line, by 3:00 PM Saturday afternoon, Jacob and the Service Tech had diagnosed the problem, ordered a part not on hand and pretty much had my daughter's 4Runner running again. Just truly terrific customer service and peace of mind for a Dad. We now have an amazing dealership and service department in Dallas. Thank You Jacob and the Cowboy Toyota service team. More

Service for a recall. A polite young man picked up my car and returned it, cleaner than it left. This was great during this time when it is dangerous to sit in waiting room A polite young man picked up my car and returned it, cleaner than it left. This was great during this time when it is dangerous to sit in waiting rooms. The person who was my service manager communicated often and well. I got my car back promptly. More

very good experience love the customer service at this location the icing on the cake was courtesy pick up service when I didn't have a ride to come pick up my vehicle love the customer service at this location the icing on the cake was courtesy pick up service when I didn't have a ride to come pick up my vehicle More

Shelley made the experience a personal one. She cared about my questions and hope to get her the next time I need to come in. about my questions and hope to get her the next time I need to come in. More