Norm Reeves Toyota Dallas - Service Center

Shelley is an excellent service advisor I have worked with Shelley for several years and she is the best. Follows up with great care. She knows each process and can explain it in "laymen's I have worked with Shelley for several years and she is the best. Follows up with great care. She knows each process and can explain it in "laymen's terms". I think highly of her and trust her. More

Basic service on 2018 4Runner Always great service at Cowboy Toyota, knowledgeable and friendly staff. Overall facility is very clean. The work was completed in the estimated tim Always great service at Cowboy Toyota, knowledgeable and friendly staff. Overall facility is very clean. The work was completed in the estimated time provided by Justin. More

Excellent Customer Service Shelly never fails to provide the BEST customer service. Always informative, friendly and knowledgeable. Cowboy Toyota is definitely the best dealer Shelly never fails to provide the BEST customer service. Always informative, friendly and knowledgeable. Cowboy Toyota is definitely the best dealership in the DFW area. More

Scheduled tune-ups for two cars (2012 Prius and 2010 Camry) Shelly Jackowski is THE BEST!!!! Not only does she remember us every time we call (which is amazing, considering how many customers she assists!), sh Shelly Jackowski is THE BEST!!!! Not only does she remember us every time we call (which is amazing, considering how many customers she assists!), she is also VERY considerate of our budget and proactive in giving us options that will help us stay on-track with tune-ups over a slightly extended period of time. Give that girl a RAISE!!! :-) More

It was the first time we bought a car in Dallas. They provided a very kind and thoughtful service. Our family is very satisfied. Thanks all! provided a very kind and thoughtful service. Our family is very satisfied. Thanks all! More

COVID safe service I dropped my RAV4 off for service, everyone was masked, plenty of hand sanitizer available. My wife picked me up, and dropped me off the next day. N I dropped my RAV4 off for service, everyone was masked, plenty of hand sanitizer available. My wife picked me up, and dropped me off the next day. Normal service, state inspection, and a complete detail. RAV4 delivered like new! Amazing. And everything was sanitized. More

Great and responsive service Found my 2017 Toyota Avalon "dead as a doornail" in my garage on Saturday morning. Called Cowboy Toyota, explained the situation and asked if I could Found my 2017 Toyota Avalon "dead as a doornail" in my garage on Saturday morning. Called Cowboy Toyota, explained the situation and asked if I could get an appointment that afternoon; they said they were full but would hold me a slot if I could get it there. So I jumped my battery, got the car running and drove the car there that afternoon arriving at 1:30 PM. They did, as promised, worked me in as soon as I got there and checked battery & electrical system, (it needed to be replaced and was under warranty), did regular 36 month service (insp xx, rotate tires, chg oil, etc.) and even fixed an emergency recall item. My car was ready for pick-up at 3:15 PM that afternoon. . WOW! Could not be more pleased. More

It was easy, fast, and helpful. The employees were polite. Although this 25 word minimum in the review is a bit unnecessary and inconvenient. Okay polite. Although this 25 word minimum in the review is a bit unnecessary and inconvenient. Okay More

Good service As soon as I drove into the service area, a pleasant and helpful woman (I walk with a cane) took me to my service person. As this is Covid-19 time, ev As soon as I drove into the service area, a pleasant and helpful woman (I walk with a cane) took me to my service person. As this is Covid-19 time, everyone wore masks. It was discovered my filters were quite dirty. My service person showed me the filters and asked if I wanted them replaced, which I did. This was the 50,000 mile service on my Prius. When the work was finished, my service person explained the work that was done as well as what was checked but needed no service. I received a very detailed receipt and highly recommend Cowboy Toyota. More

Always quick and easy. I never feel like I’m trying to be sold something I don’t need. Nice customer service and I appreciate having an area to bring my computer and work. No interruptions in my day. sold something I don’t need. Nice customer service and I appreciate having an area to bring my computer and work. No interruptions in my day. More