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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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November 24, 2020

The best of Service. Very dependable work and Justin Auchter is the very best professional and knowledgeable Service Drive Manager I have ever had the pleasure in working with. More

by tenpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Dec 11, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Justin provided the best customer service. We are glad that you chose Cowboy Toyota to take good care of your vehicle.

November 22, 2020

Cowboy Toyota is very clean and well organized. I knew exactly where to pull in for service for my vehicle. Justin Auchter was very helpful and explained all the service checks when I picked up my Prius More

by Jim From Carrollton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience at Cowboy Toyota. We are glad that Justin provided great customer service. We hope to see you again!

November 19, 2020

Shelly Jackowski is my service manager and she is great. My car was serviced in less time than estimated. Please give her a raise! She is the best. More

by rogerfratena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Shelly provided top notch customer service. We appreciate you choosing Cowboy Toyota to service your vehicle.

November 18, 2020

Was able to make an appointment 45 minutes in advance. Arrived on time and my car was ready when I was told it would be. More

by marylw5044@att.net
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you had a great experience in the Service Department at Cowboy Toyota. Thank you for choosing our dealership to take good care of your vehicle.

November 16, 2020

I wasn’t anticipating having to buy a new car, but the experience both with the service dept and David were pleasant experiences. Bobbie was exceptionally helpful. More

by Tvallina61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David "DJ" Jones, BOBBIE ADKINS
Nov 29, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Bobbie and David provided exceptional customer service. Even though you did not expect to have to buy a new car we are glad you chose Cowboy Toyota. Enjoy your new car!

November 06, 2020

Justin was extremely helpful. He is easy to contact and communicate with. He took care of all of my needs yesterday, thank you. The service staff at the front desk were very friendly And easy to reach More

by Sallystearns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received great customer service from Justin and the service team. Thank you for choosing Cowboy Toyota to take good care of your vehicle.

November 01, 2020

Great service visit with Shelly! Awesome service! Really enjoyed the service waiting areas environment and the fact that they are focused on COVID protocols during this time. More

by wbaxley3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received awesome customer service with Shelly in the Service Department at Cowboy Toyota. We appreciate you choosing our dealership to take good care of your vehicle. Thank you!

October 30, 2020

Ready for me when I arrived, attentive to my concerns, Ready for me when I arrived, attentive to my concerns, car was ready when they said it would be I'll not fill out another evaluation that require More

by billatx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing your vehicle for service at Cowboy Toyota. We are glad everything was taken care of to your satisfaction. Thank you!

October 26, 2020

These guys are great.... I needed a brake job on my 4runner, that they had warned me last visit, would need to be soon. Well when I called for the appointment for Saturday, weather was gonna get cold s More

by boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received fantastic customer service from the Service Department team at Cowboy Toyota. Whenever your 4Runner needs something else done we hope you will come see us. Thank you!

October 25, 2020

Justin is always great and so helpful. I really appreciate his promptness in getting back to you and I think he called me back on his day off. More

by bug_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Justin always provides great customer service. Thank you for choosing Cowboy Toyota to take the best care of your vehicle.

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