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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 01, 2021

The entire experience was amazing. Upon arriving for my scheduled appointment, I was promptly checked in. Justin Auchter explained upcoming service recommendations. I will definitely return for additional More

by V11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JACOB FEGRAEUS
Jan 08, 2021 -

Norm Reeves Toyota Dallas responded

We are so glad that you had a fantastic experience with Justin and the Service Department team at Cowboy Toyota. Thank you for recommending Cowboy Toyota to your family and friends.

December 23, 2020

Betty is an asset to your dealership. Service was done quick and efficiently. Betty took care of us making sure we knew what was happening. She even woke me from my nap to letme know service was finished. More

by cpberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jan 03, 2021 -

Norm Reeves Toyota Dallas responded

We are so glad that you had the best customer service at Cowboy Toyota. We will always do our best to take very good care of your vehicle. Thank you!

December 22, 2020

The service was great Shelly were very friendly. I will recommend someone that has a Toyota to bring their car are truck to Use your service More

by Wallace.collier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Shelly provided great customer service. Thank you for recommending Cowboy Toyota for service and/or sales.

December 21, 2020

Very kind on the phone and very helpful. A pleasure to speak with her. , I just needed an estimate at this time so I do not have any additional experience with the dealer, but Bobby made me feel welcome! More

by coltonpierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jan 03, 2021 -

Norm Reeves Toyota Dallas responded

We are so glad that Bobbie provided great customer service. We would love to earn your business at Cowboy Toyota. Hope to see you soon!

December 18, 2020

As has been my previous experiences with Cowboy Toyota, I had great service with Shelly Jackowski. I also spoke to Leesha sho was very courteous and helpful. More

by dzoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES
Dec 30, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for continuing to bring your vehicle to Cowboy Toyota for service. Shelly will always provide great customer service, as will Leesha. See you next time!

December 16, 2020

As usual Shelly was as courteous as she can be and advised me in the best of interest. She does a great job and I respect her advice. More

by linda.bowles
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing your vehicle to Cowboy Toyota for service. We know that Shelly will always take very good care of your vehicle. Thank you!

December 16, 2020

Leesha is the best service adviser I have ever had. I want to thank her for her kindness and support. My car is in good hands. Leslie LaBarba More

by Leslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None this time., LEESHA BARNES
Dec 30, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing your car to Cowboy Toyota for service. We are glad that Leesha provided you with the best customer service.

December 15, 2020

Shelley Jackowski is the greatest. Always honest with us and takes care of us. We've been with Fowler - then Cowboy since 1998. Great team. More

by sarcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your continued support of Cowboy Toyota. We know that Shelly will always take very good care of your vehicles. Thank you!

December 12, 2020

Great service and a clean dealership had an appointment with Jacob got there a little early he was not there so Bobbie took charge hour and half Jacob said the car was ready More

by Jpierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS, BOBBIE ADKINS
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received great customer service from our Service Department. Thank you for choosing Cowboy Toyota to take good care of your vehicle.

December 11, 2020

Today's visit was OUTSTANDING. IN and out in leas tan 45 minutes. The service writer was Great as he always is. It is a pleasure to deal with John. More

by Rthompsor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you receive outstanding customer service from John in the Service Department. Cowboy Toyota will always take good care of your vehicle.

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