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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 04, 2020

I brought my 4Runner in for it's first service. I love working with Shelly!! Very happy to have found Cowboy Toyota. Professional and prompt. More

by ljohntex
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so happy that you found Cowboy Toyota, too! Thank you for choosing our dealership to take care of your 4Runner. Shelly will always provide you with the best customer service.

December 04, 2020

Very courteous and professional people. They made sure that they had the correct phone number to contact me and said they would call as soon as my car was ready. They notified me and were waiting when I More

by jonnie.lc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received the best customer service from our Service Department. Thank you for choosing Cowboy Toyota to take great care of your vehicle.

December 03, 2020

John was very professional and it was wonderful to get our 2007 FJ serviced so quickly. We’ve always been partial to Shelley and we are happy to know John is right up there with her! Thanks John! More

by RBare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received wonderful customer service from John. Thank you for choosing Cowboy Toyota to take good care of your FJ. See you next time!

December 02, 2020

Shelley is always awesome. They take care of my Corolla. Wouldn’t go anywhere else. VERY satisfied every time I get my car serviced. VERY happy customer. More

by Corolla girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you continue to be a very happy customer of Cowboy Toyota. We appreciate hearing that Shelly always takes wonderful care of your Corolla. See you next time!

November 30, 2020

Thank you for quick warranty service. Great customer service . Everyone was very friendly and helpful. Thank you again for making sure work was done with a loaner car. More

by Laura47fowler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Dec 13, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received great customer service from our Service Department team. Thank you for choosing Cowboy Toyota to take good care of your car.

November 29, 2020

We love Shelly! Always prompt, and attentive service. The facility is wonderful and the service is always thorough. We've bought two vehicles from Cowboy, and look forward to our next. More

by wm.reece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience with Shelly and the service department team at Cowboy Toyota. We love our repeat customers and look forward to seeing you again!

November 28, 2020

John in the Service Department was truly great and a pleasure to deal with. Very responsive to all of my concerns and made the experience a good one. More

by DP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that John provided great customer service in the Service Department. Thank you for choosing Cowboy Toyota to take good care of your vehicle.

November 28, 2020

Overall satisfaction! Got in and out of there in the promised timeframe. There was a error in billing, but it was quickly and satisfactorily resolved More

by Mack
Recommend Dealer
Yes
Employees Worked With
The calm and efficient woman at the check out/payment window!, JACOB FEGRAEUS
Dec 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your experience with our Service Department. Cowboy Toyota is committed to taking very good care of your vehicle.

November 24, 2020

The best of Service. Very dependable work and Justin Auchter is the very best professional and knowledgeable Service Drive Manager I have ever had the pleasure in working with. More

by tenpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Dec 11, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Justin provided the best customer service. We are glad that you chose Cowboy Toyota to take good care of your vehicle.

November 22, 2020

Cowboy Toyota is very clean and well organized. I knew exactly where to pull in for service for my vehicle. Justin Auchter was very helpful and explained all the service checks when I picked up my Prius More

by Jim From Carrollton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience at Cowboy Toyota. We are glad that Justin provided great customer service. We hope to see you again!

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