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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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April 09, 2021

Cowboy Toyota is my service center of choice. They take appointments, gete me in quickly, give honest answers even when that means I won't spend more money repairing something. Everyone is plesant and help More

by g-man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota's Service Department team to take excellent care of your vehicle. We appreciate your kind words.

March 31, 2021

Experience today was great. Carlos from service department got me checked in quickly and quoted an accurate time for waiting. Overall, everything went very smoothly and I was in and out quickly, wh More

by KDealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Carlos provided fantastic customer service. Cowboy Toyota will always do our best in taking very good care of your vehicle.

March 27, 2021

Cowboy Toyota is the absolute best at customer service and everyone is extremely polite and cooperative. I have been a loyal customer for about 20 years. More

by dionne1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your continued loyalty to Cowboy Toyota. We appreciate you and your business.

March 21, 2021

5 stars all around for every part of this dealership. Don't force me to write when I don't want to! I just want to give the stars More

by thisjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Apr 09, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your five star review of Cowboy Toyota. We want to be your dealership for all of your sales and/or service needs.

March 18, 2021

Justin Auchter has been taking care of my cars for years and has been wonderful to deal with. In fact the whole Cowboy Toyota team has made it so easy to maintain my cars. They are very friendly and very More

by f-love
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Justin and the Service Department team always provides fantastic customer service. Cowboy Toyota will always do our very best to take good care of your vehicles.

March 18, 2021

As always, service department is A one in performance. Justin does a great job consistently. The work was done quickly and professionally. Cowboy Toyota is my dealership of choice in service as well as sa More

by JMelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive the best customer service from Justin and the Service Department team. We are happy to hear that Cowboy Toyota is your choice of dealership for sales and service. Thank you!

March 18, 2021

I bought my first vehicle from Cowboy 8/30/20. Very professional sales staff. Had the first service yesterday and likewise very professional and prompt. My service advisor was John Pena.He is the best More

by jwall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Stevens
Mar 30, 2021 -

Norm Reeves Toyota Dallas responded

We are so happy that you purchased your first vehicle from Cowboy Toyota. We are glad you continued to receive top notch customer service from John in Service. Thank you!

March 17, 2021

Justin A. and his Team of Automotive technicians are second to none ! Communication is key to any business and Justin follows this practice. Thanks again More

by Daddysisk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherif
Mar 29, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Justin and the Service Department team provided top notch customer service at Cowboy Toyota. We will do our best to always take very good care of your vehicle.

March 12, 2021

Cowboy Toyota extends itself way beyond selling a vehicle. Since I purchased my vehicle for Billy Goss in 2018, he has maintained communication regarding my satisfaction with the vehicle and maintena More

by Jerri33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES
Mar 19, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Billy continues to provide you with the best customer service. Cowboy Toyota is here for you for sales and service.

March 10, 2021

Excellent service! Leesha always goes above and beyond to make sure my vehicle is running well. Her guys found a nail in my tire and took the time to patch it for me. I appreciate their concern for my safety More

by Jerri33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Mar 19, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you received excellent customer service from Leesha. The Service Department team at Cowboy Toyota will always take very good care of your vehicle.

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