Norm Reeves Toyota Dallas - Service Center

Justin goes above and beyond customer service. He always keeps you up on what is going on and makes it as expedient as possible. He is totally up your car and its needs and what it takes to get back on th keeps you up on what is going on and makes it as expedient as possible. He is totally up your car and its needs and what it takes to get back on the road. More

I visited the dealership for my 30,000-mile inspection. But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with co But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with courtesy, and received a clear and very thorough run-down of all my options. The associate I was dealing with gave me the distinct impression he genuinely cared for his customers. As for the servicing of my vehicle, I got the same reception: courteous, well informed and was apprised of the total cost beforehand.. More

I called on Wednesday morning and had an appointment Thursday morning. I was in Texas due to the passing of my mother and needed an oil change and fluids checked. I was in and out is less than an hour Thursday morning. I was in Texas due to the passing of my mother and needed an oil change and fluids checked. I was in and out is less than an hour. Thank you. I don't see the picture of the wonderful woman who helped me so I clicked on Shelly, I hope it was you, sorry I forgot your name. Thank you anyway from New York. More

This Jacob is the real deal!!!!!! I got denied on my state registration because of a missing VIR, which I "thought" was automatic in the system...(since the state knows EVERYTHING bout your vehicle) wel state registration because of a missing VIR, which I "thought" was automatic in the system...(since the state knows EVERYTHING bout your vehicle) well not this part... you have to send in the report w/ your money!!!!!! All stressed out, Jacob sent his porter out, got me fixed up & $25. later I'm no longer stressed!!!! More

Great service was there and out in less than 45 minutes. More

Almost two hour wait for an oil change. Perhaps a Quick Lube lane should be available for those us whom want to Get In, Get Off, Get Out. Lube lane should be available for those us whom want to Get In, Get Off, Get Out. More

These guy's rock! I picked up a nail on a very busy scheduled day. I certainly didn't have time to mess with that but wasn't to far from Cowboy. I pulled in & talked with Jacob& told him I didn't have scheduled day. I certainly didn't have time to mess with that but wasn't to far from Cowboy. I pulled in & talked with Jacob& told him I didn't have time & was needing to get to another meeting. He said, no problem I put you in a loaner for the 45 minute trip...... When I got back, my car was in the pickup lane ready to go!!!!! Thanks J, I made the sell because I was on time!!!!! WHAT A TEAM! More

Shelly has been my service Rep for over 20 years, and she has always been honest and trustworthy. Followed her to Rockwall and back to Cowboy over the years. has always been honest and trustworthy. Followed her to Rockwall and back to Cowboy over the years. More

Car wash left spots on the hood. But regular maintenance service was good. Service manager didn't know where the car was and I had to track down the key. service was good. Service manager didn't know where the car was and I had to track down the key. More

Bobby Adkins should be a sales representative I would buy a car from her in a heartbeat!!! She is the nicest person ever!! Thanks Bobby a car from her in a heartbeat!!! She is the nicest person ever!! Thanks Bobby More