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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 01, 2021

I called on Wednesday morning and had an appointment Thursday morning. I was in Texas due to the passing of my mother and needed an oil change and fluids checked. I was in and out is less than an hour More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to leave us this great review. We're happy to hear that Shelly was able to help you. We're truly sorry about the loss of your mother, Susan.

June 28, 2021

This Jacob is the real deal!!!!!! I got denied on my state registration because of a missing VIR, which I "thought" was automatic in the system...(since the state knows EVERYTHING bout your vehicle) wel More

by boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Jun 29, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Jacob was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2021

Great service was there and out in less than 45 minutes. More

by Sandra_Sexton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Norm Reeves Toyota Dallas responded

Sandra, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a quick and positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

June 22, 2021

Almost two hour wait for an oil change. Perhaps a Quick Lube lane should be available for those us whom want to Get In, Get Off, Get Out. More

by AMCJeepMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 20, 2021

These guy's rock! I picked up a nail on a very busy scheduled day. I certainly didn't have time to mess with that but wasn't to far from Cowboy. I pulled in & talked with Jacob& told him I didn't have More

by boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Jun 21, 2021 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2021

Shelly has been my service Rep for over 20 years, and she has always been honest and trustworthy. Followed her to Rockwall and back to Cowboy over the years. More

by beewiser
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

June 18, 2021

Car wash left spots on the hood. But regular maintenance service was good. Service manager didn't know where the car was and I had to track down the key. More

by SH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jun 21, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 14, 2021

Bobby Adkins should be a sales representative I would buy a car from her in a heartbeat!!! She is the nicest person ever!! Thanks Bobby More

by Raul Marban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jun 14, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Raul, for taking the time to share your thoughts on working with Bobbie. We're glad to hear she delivered such a great experience!

Jun 14, 2021 -

Raul Marban responded

🙌🏼

June 11, 2021

From out of town use to good service didn't have part after apt was made had to come back no greeting had to get own help just poor management you all could use training from customer service specialists More

by Beca4b1tgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BOBBIE ADKINS
Jun 28, 2021 -

Norm Reeves Toyota Dallas responded

Beca, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

June 09, 2021

This visit was only for an inspection, and the experience was (as always) extremely quick and satisfying. My appointment was pre-scheduled on the website, and I was in and out within 30 minutes. Justin was v More

by tmayhajdar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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