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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 23, 2021

Wonderful, clean, spacious waiting areas. I had some bird droppings on the windshield, and the free wash removed them. More

by pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Norm Reeves Toyota Dallas responded

Pat, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2021

Shelly in service is great. She always keeps you informed and won't try to get you to do unnecessary services. More

by jas.mckinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

August 22, 2021

Shelly Jackowski listens and answers my questions, If she doesn't know she will look it up. I couldn't ask for anything more. I would recommend her if your vehicle needs repairs or maintenance. More

by wjstevens46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Aug 23, 2021 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

August 20, 2021

Great and fast service since the time I drove in till the time I checked out. More

by sammy32708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Aug 23, 2021 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 18, 2021

Have lots of time on your hands. They don’t honor your appointment time because they are “very busy.” They add services without telling you that you didn’t authorize and don’t need. I just had my tires ro More

by tricialmoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Center
Sep 04, 2021 -

Norm Reeves Toyota Dallas responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

August 12, 2021

Que puedo decir fueron muy amables y la atención al cliente es excelente desde que able por teléfono para la sita asta que nos entregaron el carro ya listo muchas gracias More

by Febe Guerra Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 12, 2021

We had LoJack installed on our new Venza. Ron handled this and we were very satisfied with his service. We will continue to use Cowboy for our service needs. More

by terriblackmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gallagher
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Ron, and for taking the time to leave us this wonderful feedback!

August 11, 2021

This was only my second time in the service department to get my vehicle taken care of and it was just as good as last time. Carlos got me taken care quickly and made sure everything was covered with me. G More

by KDealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

It's great to hear that Carlos and the team were able to help you out and that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

August 08, 2021

Great service and friendly people. Called for a service appointment and they made it very efficient for us to get the car in and out quickly. More

by C Bassett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 05, 2021

Service Advisor Leesha Barnes is friendly, knowledgeable and helpful. Leesha would walk you through every detail of your vehicle's maintenance needs. More

by Simon
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Aug 05, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Simon, we appreciate your business and our team looks forward to serving you again soon!

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