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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 06, 2022

Nice dealership. Online service scheduling easy. Oil change and inspection thorough. Service person very friendly. More

by s-wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Cowboy Toyota.

January 04, 2022

Beautiful facility, easy online reservation, very fast service and polite employees. Everything was great, happy to come back More

by Justinhanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Justin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 04, 2022

This is a great dealership with great cars and also they have an excellent customer service. More

by noe10pineda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 30, 2021

Carlos Lopez is my man. Great service and communication. The work performed was timely and awesome. More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

December 24, 2021

Great customer service .Shelley the adviser person is very professional and knows her work and knows how to treat her customers. More

by A1cctv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to leave us a five-star rating. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you again for choosing Cowboy Toyota; we look forward to having you as one of our valued customers for many more years to come!

December 17, 2021

Shelly always provides excellent service and follow up. She explains what is needed, what it will cost and how long it will take. I am confident in her explanations and suggestions. I enjoy working with he More

by highlander1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2021 -

Norm Reeves Toyota Dallas responded

We are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 15, 2021

Efficient good service all the way around. My go to place for service. Justin has always been great. More

by howard
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, Howard, and for taking the time to leave us this wonderful feedback!

December 05, 2021

The dealership at hole is very respectful and cordial to the customers. However, I recently had work done in the range of $3,000 and then started having numerous problems after that which I attribute to the More

by myhrly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to submit a review. It's great to hear you found our staff to be respectful and cordial! We take pride in the quality of work that we complete and it is regrettable however that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

December 02, 2021

As always, Cowboy Toyota was ready for my car when I arrived for my appointment and wrapped up the service quickly. Thank you! More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
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Dec 03, 2021 -

Norm Reeves Toyota Dallas responded

Mark, It's great to hear that Bobbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

November 27, 2021

Always super nice and friendly, even on a crazy busy Saturday. The best service department !!! More

by wendi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Wendi, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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