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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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March 12, 2022

Once again these guy's go out of their way to make my experience great. Jacob is my service advisor & he ROCKS!!!! I definitely recommend these guy's!!! More

by boz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Mar 14, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

Mar 14, 2022 -

boz responded

These guys are awesome!!!!!

March 11, 2022

Excellent service with Shelly Jackowski, very knowledgeable and informative, and a pleasure to work with. More

by whdawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to leave us a five-star rating. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shelly to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

March 11, 2022

I come to Cowboy Toyota because of my Service Advisor, Shelly Jackowski. I trust her and know that my car is being well taken care of. We have also given all our business to Cowboy, maintenance as well More

by Lauravcarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Norm Reeves Toyota Dallas responded

Thank you, Laura, for your business and this review. We're happy to hear Shelly was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 07, 2022

Shelley Jakowski at Cowboy Toyota has always taken excellent care of me and my cars! More

by Sharon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, Sharon, and for taking the time to leave us this wonderful feedback!

March 06, 2022

I arrived around 9:00 a. m. to get an inspection for my vehicle without an appt and I was by 10:00a.m. Thank You Bobbie Adkins for taking care of it. More

by j_arrona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Mar 07, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 23, 2022

Best Dealership I’ve ever dealt with. Justin Archer is the absolute BEST service Advisor and very caring. I bought my car from Family Toyota almost 4 years ago but will not take my car ANYWHERE But Cowboy More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Norm Reeves Toyota Dallas responded

Cathy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2022

Shelly is the BEST! !!! She is the mainr eason we would never consider taking our car anywhere else!!! Have you given her a raise or bonus lately??? More

by GoDallasStars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Norm Reeves Toyota Dallas responded

It's great to hear that Shelly was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

February 17, 2022

Shelly is a fantastic service adviser. Maintenance and repairs seem as expected. No complaints at this time More

by HL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Norm Reeves Toyota Dallas responded

We appreciate your business, Shelly and our service team look forward to serving you again soon!

February 12, 2022

Great service, as usual!! Comfortable wait for the service work to be completed. Always good to see the usual people there and visit. More

by TG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2022 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

February 10, 2022

Shelly takes care of my two cars and keeps me running. if she's not around i know Justin can take care of me. More

by tbillcooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We're thrilled to hear that you find your experience with both Shelly and Justin to be a positive one. We truly appreciate your business here at Cowboy Toyota. We look forward to having you as one of our valued customers for years to come.

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