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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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April 04, 2022

Excellent 75K service. Excellent service person. Thanks for doing a good job washing my truck, also. More

by Wichitared
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Apr 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 02, 2022

Terrific quick service. Shelley is the best. The wifi was down while I was there, that was the only problem. More

by sshdaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your thoughts about your terrific experience with Shelly here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

March 29, 2022

I have gotten consistent excellent service over many years at Cowboy Toyota. I know that I will be treated fairly when I go there. I watch how others are treated and all get treated fairly regardless of More

by jmcraney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. Shelly and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

March 26, 2022

Always top of the line service for the last nine years! I will continue taking my car there. More

by revslysr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 26, 2022

Compared to all others in Dallas, cowboy Toyota is hands down the best customer experience for service/maintenance for my 2016 4runner. The staff was efficient, friendly, and direct with their descriptions More

by daniel_h918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JACOB FEGRAEUS
Mar 28, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2022

Excellent service always by Shelley In the service department. I have never been disappointed with her. More

by Debrasampson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly and our team met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

March 17, 2022

It's always a pleasure dealing with Shelley. She goes out of her way to keep us informed and to see that our work is done correctly. More

by tdgardner66
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Norm Reeves Toyota Dallas responded

We are very happy Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 16, 2022

I moved from Mesquite to Plano seven years ago. I make special trip of 25 miles one way just for regular maintanance service. I get fantastic care of my Prius from Service Advisor Shelly and tech More

by manu1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 13, 2022

The dealer promptly greeted me. they took my information on my truck. then they set up my 25,000 service. More

by pescadorconmoscas
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Mar 14, 2022 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

March 13, 2022

Excellent service and all dealerships should be this good! Appreciate the extra mile by washing my Lexus! More

by prairiedog55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Mar 14, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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