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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 06, 2022

Monica and Cowboy Toyota were professional, kind, honest, and very transparent. I truly appreciated their communication at all times. Monica strived to be very helpful at all times. She was attentive, respon More

by elizabethd44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Garcia
Jul 07, 2022 -

Norm Reeves Toyota Dallas responded

Elizabeth, Monica and our team appreciate your business and our team looks forward to serving you again soon!

June 28, 2022

Shelly is the best service advisor I have ever met. She makes sure my car gets exactly the right kind of care. More

by sdaly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

June 26, 2022

Everyone that I have dealt with has been awesome. My recent appointment was with Ms. Bobbie and she was absolutely awesome, and very welcoming! The gentleman at the part’s desk was very nice and qui More

by Rochelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jun 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

June 18, 2022

The service department is great! Ms. Bobbie always take great care of me. I always feel satisfied with my service More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jun 20, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 15, 2022

Jacob was wonderful. I enjoyed working with him. The dealership was very clean and comfortable. More

by Sigourney17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Jun 16, 2022 -

Sigourney17 responded

The service department is wonderful. They do everything to make sure you understand what needs to be done on your vehicle. Jacob is the best service writer ever!

June 09, 2022

The check in and arrival of service advisor was quick. I wish the service waiting area had better snack and coffe offerings while waiting but overall very agreeable experience More

by Claymuffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Norm Reeves Toyota Dallas responded

Clay, Thank you for the kind words for our service department! We look forward to sharing your compliments with Carlos and our team, and don't hesitate to let us know if we can be of further assistance.

June 07, 2022

Fast - Efficient - Done in the time stated. What more could you ask for? (Well... maybe less $$) :-} More

by pocketw
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that Shelly had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

May 29, 2022

Always polite and courteous. The team is incredible. Very personable and always happy to serve. I love brining my car to Cowboy Toyota. More

by Jennhoughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Norm Reeves Toyota Dallas responded

Jenn, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 29, 2022

We have received the best service of any dealership Trudy is a representative of your commitment to great service. More

by Can2hounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trudy
May 31, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again!

May 28, 2022

Outstanding service, as always! Shelly is fantastic. My experience was excellent. I will remain a loyal customer. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Norm Reeves Toyota Dallas responded

It's great to hear that Shelly delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

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