Norm Reeves Toyota Dallas - Service Center

If I could give a lower rating I would. Poor customer service. I called from the road trying to get my newly leased car into service as it was showing engine check and the battery was leaki Poor customer service. I called from the road trying to get my newly leased car into service as it was showing engine check and the battery was leaking fluid after less than a year of ownership. But that's the real issue. The lackluster interest on the part of the Cowboy Toyota service department, and especially the manager who called me back left a whole lot to be desired. From his voice, the manager could have cared less. He was simply making the return call because he was required to but there were no ideas forthcoming about how Cowboy Toyota could help me. So my car sits unused in my driveway until I can return from travel and take it in. Once this lease is up, I am NEVER leasing or buy from this dealership. I hope others who read my review will hear the authentic frustration in my words. I've had it. I'd rather buy or lease a car anywhere but from this joke of place. The irony is that I personally know the American executives of Toyota, the real car company. While they really don't have anything to do with dealerships (per se), I think they might care that this dealership is driving away potential buyers of their product and may be damaging their reputation. I was born in Dallas, have roots here but have traveled the world my whole life helping businesses improve. These people at cowboy Toyota have gotten cocky and sloppy. I don't know if its post Covid, or they just don't care, but there is no empathy or service orientation AT ALL. So to the future buyer, beware. More

Very good experience. John Pena updated me on the service status of the vehicle during my wait. John Pena updated me on the service status of the vehicle during my wait. More

It was great getting the maintenance for my car despite not having an appt this Saturday morning. Thanks. not having an appt this Saturday morning. Thanks. More

Prompt polite service. They helped me with an airbag recall issue and advised me of a brake pad issue to watch out for too. Much appreciated the advice. They helped me with an airbag recall issue and advised me of a brake pad issue to watch out for too. Much appreciated the advice. More

Never mind bringing my car in for her check up everyone seems to enjoy their job seems to enjoy their job More

Friendly and knowledgeable team, my cabin filter needed replacing and instead of just telling me That it was dirty she brought it to my to show me just how dirty it was and why they were recommending to r replacing and instead of just telling me That it was dirty she brought it to my to show me just how dirty it was and why they were recommending to replace it More

First service appointment. It was super fast, I only had to wait about 30 minutes. The service person was kind and professional. They washed it too. The waiting area was clean It was super fast, I only had to wait about 30 minutes. The service person was kind and professional. They washed it too. The waiting area was clean and they had hot coffee. More

Really great service writer, I would go out of the way for her, thank you for her, thank you More

Justin does a Great Job. He always gets me in and out on time and evens offers a loaner vehicle if they run over on time. He always gets me in and out on time and evens offers a loaner vehicle if they run over on time. More

Great Dealership highly recommend for service on vehicle. Customer service also breakdown all the information. Customer service also breakdown all the information. More