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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

660 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 30, 2022

I have been a customer of this dealership since 1998, when I bought our Tacoma PreRunner, which is still running fine. Everyone at this dealership cares about their customers; that is why I keep coming More

by sarcar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota. We look forward to seeing you next time!

July 29, 2022

Service was prompt. Shelly had me in and out quickly, and even found a way to save me some money. More

by pegroark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Shelly and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2022

Shelly takes great care of me and my car! All staff that I have met are friendly and Cary a smile. More

by rrash3112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! Shelly and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2022

Bobbie was great and very helpful. We didn't get the complimentary carwash though. Still happy with the service of my vehicle. More

by prairiedog55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
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Jul 26, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your review and kind words for Bobbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

July 26, 2022

Jacob was, as usual, helpful, professional, and friendly. Give the man a raise! He has helped the Grant family for years, and he continues to impress, even when things can't be fixed (as was the case this ti More

by rgrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
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Jul 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that Jacob had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

July 23, 2022

various appointments available and repair usually done within allotted time slot. advisors are friendly and knowledgeable More

by avillela1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
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Jul 25, 2022 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

July 21, 2022

I only take my Prius to Cowboy Toyota. Shelly in the service department is wonderful. Kind, clear, and personable. Always leave feeling well cared for. A+++ More

by lizzivanv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2022 -

Norm Reeves Toyota Dallas responded

We are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 16, 2022

Shelly in the repair shop is FANTASTIC! ! She listens and she cares! If there is problem, they will fix it. More

by derrahjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

July 14, 2022

Top notch customer service. My truck was serviced, cleaned and ready to roll. This is the most efficient service department I have ever had work done on my vehicles. More

by TG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 07, 2022

I've been coming there for many many years, The price is getting a little high, but overall it's good service More

by odsbelnictools
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shelly and our team, and we look forward to working with you again.

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