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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 26, 2022

Bobbie was great and very helpful. We didn't get the complimentary carwash though. Still happy with the service of my vehicle. More

by prairiedog55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jul 26, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your review and kind words for Bobbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

July 26, 2022

Jacob was, as usual, helpful, professional, and friendly. Give the man a raise! He has helped the Grant family for years, and he continues to impress, even when things can't be fixed (as was the case this ti More

by rgrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Jul 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that Jacob had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

July 23, 2022

various appointments available and repair usually done within allotted time slot. advisors are friendly and knowledgeable More

by avillela1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jul 25, 2022 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

July 21, 2022

I only take my Prius to Cowboy Toyota. Shelly in the service department is wonderful. Kind, clear, and personable. Always leave feeling well cared for. A+++ More

by lizzivanv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Norm Reeves Toyota Dallas responded

We are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 16, 2022

Shelly in the repair shop is FANTASTIC! ! She listens and she cares! If there is problem, they will fix it. More

by derrahjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

July 14, 2022

Top notch customer service. My truck was serviced, cleaned and ready to roll. This is the most efficient service department I have ever had work done on my vehicles. More

by TG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 07, 2022

I've been coming there for many many years, The price is getting a little high, but overall it's good service More

by odsbelnictools
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shelly and our team, and we look forward to working with you again.

July 06, 2022

Great service, nice people, and schedule was same day service, called that morning was scheduled in and out same day. More

by Sandra_Sexton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Norm Reeves Toyota Dallas responded

Sandra, Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 06, 2022

Monica and Cowboy Toyota were professional, kind, honest, and very transparent. I truly appreciated their communication at all times. Monica strived to be very helpful at all times. She was attentive, respon More

by elizabethd44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Garcia
Jul 07, 2022 -

Norm Reeves Toyota Dallas responded

Elizabeth, Monica and our team appreciate your business and our team looks forward to serving you again soon!

June 28, 2022

Shelly is the best service advisor I have ever met. She makes sure my car gets exactly the right kind of care. More

by sdaly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

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