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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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September 05, 2022

I had an issue with the undercarriage of my Prius that made it undriveable. They squeezed me in on a busy Saturday with no appointment and took care of me. All of this done at no charge! More

by HG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Sep 05, 2022 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

September 05, 2022

Cowboy Toyota has always provided excellent and professional service. Again I received the kind of service I expected. Shelly was most helpful and assured I received the best service. 5 Star servic More

by joettehanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

August 31, 2022

Shelly was awesome. And she always is. Bright. Attentive. Helpful. Supportive. Explains things in a way I can understand them. Offers options. Honest and trusting. One o More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you, Robert. We are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2022

Shelly Jackowski is great! She has always taken care of my serice needs over the years I've been with Cowboy Toyata someone that can't be replaced! More

by j.makros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

August 27, 2022

Shelley is awesome as always! Level of trust, honesty, and service Is unsurpassed and will keep us coming back. Thank you. More

by Pearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Norm Reeves Toyota Dallas responded

Pearl, It's great to hear that Shelly was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

August 23, 2022

Billy Goss is AMAZING! Shelly is almost as good as Billy!! Both should be commended for outstanding service. More

by Russellgardiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Norm Reeves Toyota Dallas responded

Russell, Thank you for taking the time to share your feedback with us. Billy, Shelly, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 12, 2022

Carlos was very helpful as a service advisor. Facility was very clean and inviting. Cashier was pleasant and helpful. More

by Sti3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Norm Reeves Toyota Dallas responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2022

My service rep harvon (Sp) went out of his way to help me. His customer service was so great it’ll make me a loyal customer More

by judson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvon
Aug 10, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. We appreciate your great feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

July 31, 2022

The dealership service associate was wonderful in letting me know what was going on with the vehicle and partnering with my warranty company to see whether it will be covered. More

by kellyldent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Kelly, thank you for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

July 30, 2022

I have been a customer of this dealership since 1998, when I bought our Tacoma PreRunner, which is still running fine. Everyone at this dealership cares about their customers; that is why I keep coming More

by sarcar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota. We look forward to seeing you next time!

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