Norm Reeves Mazda - Service Center

in and out! the online appointment makes it easier to keep car manitenance in check. They are ready when I get their and offer a spacius waiting area with refres the online appointment makes it easier to keep car manitenance in check. They are ready when I get their and offer a spacius waiting area with refreshments. Before I knew it, the car was ready and I was on my way to enjoy the rest of the day! More

Outstanding Service I can't say enough good things about my experience at Freeman Mazda. What a contrast to Town North Mazda where I have previously had my car serviced. I can't say enough good things about my experience at Freeman Mazda. What a contrast to Town North Mazda where I have previously had my car serviced. My 2014 CX5 was making a flapping noise at low speeds. I had previously taken it to Town North and not only did they not fix it, they told me the problem was my front bumper which had recently been replaced. When the body shop took the bumper apart and said nothing was wrong, I was at a loss for what to do. I decided to take my car to Freeman in hopes they could figure out the problem. Freeman figured it out in short order and fixed it in just a few hours. They also have loan cars available which made my service experience even better. I will never take my car to another dealer to be serviced. Angela Engel, my service consultant, was a gem! More

Good People Doing Good Things @ Freeman Mazda We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did so We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did some online research and discovered Freeman Mazda, which came with high marks for the service department. Having just picked-up our car after service at Freeman Mazda, I would echo the positive sentiment. From the friendly, yet clear and upfront, conversations we exchanged with Rickie, Angela Engel and Josh Lymer, we knew good service would follow, and it did. They delivered on all the promises they made (inclusive of pricing and timing). These days, you can have your car serviced in so many places -- from a dealership, to a quick care chain, to a seemingly reasonable guy off craigslist. Based on our experience, what sets Freeman Mazda service apart from the other options is their empathy -- backed with their knowledge and insight, they talk to the customer as if they were the ones receiving the message. I really didn't want to pour hundreds of dollars into a car we'll probably keep only another year or two, but Rickie, Angela and Josh presented options that were logical and sound. I felt like they gave me information that empowered me to make the best decisions for our specific situation. You can't ask for much more than that. As a bonus, they take coupons. Outside of all of this, I'd be remiss to not mention that while waiting in their lounge, I witnessed a conversation between Rickie and another customer that I believe is noteworthy. In my humble opinion, that customer could have used a few Emily Post courses. Whilst smacking her gum, talking to her insurance agent on speaker phone, and offering commentary on the verdicts of Judge Judy, she managed to tangle herself into at least three lies about what was wrong with her car, and why it needed an oil change. While this was obvious to all of us in the lounge except for the woman, Rickie allowed her to ramble while he listened patiently, and then simply and compassionately let her know that she needn't worry about him judging how the situation came to be what it was, but rather he just wanted to help her understand how to get things back to good. The whole situation exemplified good customer service. And one more thing, Ben, who works in a different department but just happened to be helping out in the service department, was kind to all of us in the lounge, and he took a few minutes to come over and have a chat -- solidifying the idea that this place was more like hanging out with your family than a place that just wants to do work and take money. Thanks, everyone. We'll see you again when it's time to buy our next Mazda. More