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Norm Reeves Mazda - Service Center

Irving, TX

4.8
503 Reviews
Call Service Center (945) 237-1505

503 Reviews of Norm Reeves Mazda - Service Center

Sort by
April 16, 2025

Good location and friendly people. I received updates as service was performed. All good! Thanks…. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Norm Reeves Mazda responded

Thanks, Irma! It was such a pleasure to see you and help you with the services you needed. We'd love to welcome you back for another experience in the future, and please feel free to check out our service and parts specials anytime. Have a great rest of your day!

April 08, 2025

To the point discussion, straight forward and transparent about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty bus More

by Sandeep Bhat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Hi Sandeep, thanks for your candid feedback! We're glad you appreciated our straightforward approach to maintenance, and we're happy to hear the quality of service and cleanliness left a great impression. Thanks for your patience while waiting, and please consider trying out our online service scheduler next time.

April 07, 2025

It was a good experience but would recommend them to be more responsive in terms of services More

by NA
Recommend Dealer
Yes
Employees Worked With
Juan Juan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Hello, thank you for sharing your experience with us. We’re always looking for ways to improve our responsiveness, and your feedback helps us get better every day. We hope to deliver a 5-star visit next time!

April 07, 2025

Angela was extremely helpful thorough understood the issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco More

by Isam.alimam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Isam, we're delighted to hear Angela made your visit a pleasant one by really understanding and resolving your car issues. Your kind words and willingness to recommend us means a lot, and we're proud to have team members who make a difference. We look forward to serving you again whenever you need us!

April 02, 2025

I have always been treated like family in ensuring my cars highest quality, safest performance. More

by luxetranssvcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Norm Reeves Mazda responded

Everyone is family at Norm Reeves Mazda! Thank you for sharing your experiences, we love welcoming you back time and time again. Reach out if you ever need anything!

March 30, 2025

As always the services was done properly and complete in timely manner. Service has always been good and use the dealership for my maintenance on the car. More

by h4plus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for your loyal support. We’re delighted to learn that our team completed your maintenance promptly and with great attention to detail. Your continued trust inspires us to always deliver top-notch service.

March 30, 2025

My experience was very professional and welcoming. They have been very consistent for the last few years. More

by darcusw75217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Norm Reeves Mazda responded

Hello! We appreciate your feedback! It’s wonderful to know that you consistently experience a professional and welcoming atmosphere with us. Reviews like yours inspire us to do our best and raise the bar every single day.

March 29, 2025

I truly appreciate the efficient service I received the last time I visited them. Thank you More

by elvitorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Norm Reeves Mazda responded

It’s fantastic to hear that you appreciated the efficient service during your visit. We strive to deliver a seamless experience each time, and your acknowledgment means a great deal to us. Thank you for taking the time to share your thoughts.

March 28, 2025

The service department is amazing and the staff very helpful. I would recommend them for all ur mazda service needs More

by gbdaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for recommending our service department. We take pride in our knowledgeable and helpful staff who work hard to provide exceptional Mazda service every time. Your endorsement encourages us to continue delivering excellence. See you next time!

March 27, 2025

The staff there were too helpful and efficient. Hustle free environment and professional services. Thanks for the help! More

by RSHOAIB277
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Norm Reeves Mazda responded

Thank you for your kind words! We're thrilled to hear that our team provided a 5-star experience for you. We look forward to serving you again soon, and please check out our selection of vehicle, service, and parts specials.

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