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Norm Reeves Mazda - Service Center

Irving, TX

5.0
428 Reviews

428 Reviews of Norm Reeves Mazda - Service Center

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June 10, 2017

Quick Service was quick and seems to be complete. Although it turned out to be $20 or more over the anticipated cost with my coupon, it makes me more confi More

by Edwyna Washington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman, Terri Dixon
Jun 13, 2017 -

Norm Reeves Mazda responded

Ms. Washington, my apologies for the discrepancy. Talk to me about it the next time you come in. Thank you for the compliments, we really appreciate it. Terri

June 08, 2017

Great dealership! I have had a very good experience with Freeman Mazda when purchasing my new vehicle and with the excellent service department. I highly recommend thi More

by CBishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Boe, Angela Engle, Lance Wilson
Jun 09, 2017 -

Norm Reeves Mazda responded

Thank you very much.

Jun 13, 2017 -

Norm Reeves Mazda responded

Very kind words, thank you so much!

May 31, 2017

Excellent Service and Nice People The Freeman Mazda Service Department staff are the only people I let work on my Mazda 3 Harchback. They all know me by name and are efficient and hel More

by Shawn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Jun 01, 2017 -

Norm Reeves Mazda responded

Shawn, thank you so much! And we appreciate you.

May 30, 2017

superb Terri, Angela and Ricky If you could only get rid of "Mr Negative" , Martin Ramon, I would have bought my new Mazda3 from you. Keep me posted as to his exit please. Peter B. More

by Peter B.Barrows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
terri, angela, ricky, josh, Cliff Legrande
Jul 03, 2017 -

Norm Reeves Mazda responded

Thank you for the review on our service department and I'm sorry you've had a bad experience with Martin Ramon. Please email at tboe@freemanauto.com or if you prefer a phone call to discuss this further I can be reached at 972 815 2851.

May 26, 2017

Dealership that I can trust!! I have a Mazda CX9 and the brakes went out on my car one late evening. I called Terri Dixon in the service department and she got my car in the very More

by Deborah
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
May 29, 2017 -

Norm Reeves Mazda responded

Deborah, thank you so much for the compliment. We appreciate you!

May 18, 2017

Nicely done Great customer experience! And they even had doughnuts in the waiting area! Quick turn around with service of my vehicle. Provided loaner car if neede More

by Home-slice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricky
May 18, 2017 -

Norm Reeves Mazda responded

Thank you so much!! I will pass on the compliment to Rickie.

May 16, 2017

Good reliable & friendservice in a comfortable waiting room. Good reliable and friendly service in a comfortable waiting room. Terri and Angela are great to work with. I trust their advice and what they recomme More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie, Terri Dixon, Angela Engle
May 17, 2017 -

Norm Reeves Mazda responded

Thank you for the kind words. We appreciate the compliment.

May 13, 2017

Wonderful Service Center I bought my car new at Freeman Mazda in 2003 (2004 model) and from start to continued servicing the Freeman team is what brings me back time and time More

by Dbn123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Engle
May 13, 2017 -

Norm Reeves Mazda responded

Thank you for the compliment. And we do appreciate your input, we regularly discuss our customer's feedback, and strive to provide an excellent experience, each time.

May 05, 2017

Good Job!!! Short wait time and all was completed as requested. Highly recommended. I will continue to service my car here because it is in a great location. More

by Irma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Engle
May 10, 2017 -

Norm Reeves Mazda responded

Irma, thank you so much for the kind statement.

May 01, 2017

First service Because, the service was well done. the employees are very attentive and professionals. I hope that you continue like this because it`s way to captiv More

by paulo faria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
May 03, 2017 -

Norm Reeves Mazda responded

Paulo thank you for the kind words. And we appreciate you coming to see us. Look forward to seeing you again.

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