Norm Reeves Mazda - Service Center

Customer-centered philosophy! A very customer-centered philosophy that shows through in everything they do! We needed to get out first oil change before we leave town the day foll A very customer-centered philosophy that shows through in everything they do! We needed to get out first oil change before we leave town the day following a holiday weekend. Angela and Evette made it happen. More

Great Service Experience First service with new car. Waited in lounge, service went smoothly and out of there in time they said I would be. Advisor Cliff very respectful and First service with new car. Waited in lounge, service went smoothly and out of there in time they said I would be. Advisor Cliff very respectful and courteous. More

Sales and Service Bought and have serviced my 2017 CX5 and my 2003 Tribute with 210 K miles with Freeman. Stephanie sold me my CX 5 and it was a great experience. Ev Bought and have serviced my 2017 CX5 and my 2003 Tribute with 210 K miles with Freeman. Stephanie sold me my CX 5 and it was a great experience. Everyone in service department is fantastic. Everything always explained in detail. Mechanics are always available to chat with if needed. (They all know my 2003 Tribute!) As is expected with an older vehicle, there are always more expensive repairs that have to be done. Repairs always explained in detail and the price is always the best, because I trust their workmanship more than anyone. I can't see myself ever buying and servicing my vehicles anywhere else! More

This dealership is awesome!! This dealership is always courteous friendly and takes care of your needs with a smile!!!! I recommend Freeman Mazda to my family and friends all the This dealership is always courteous friendly and takes care of your needs with a smile!!!! I recommend Freeman Mazda to my family and friends all the time!! More

Good Job!! Freeman Mazda provides great service. It is a great location and offers many options for appointments for service. The people are congenial an very h Freeman Mazda provides great service. It is a great location and offers many options for appointments for service. The people are congenial an very helpful. I will continue to visit for future service. More

Service Dept Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but li Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but live 2 hours away. I have been trying to get the recall fixed at my hometown dealership for over a year with no help. I have had nothing but trouble from my local dealership. First, I was told they didn’t have parts. Then, I made an appt and got there and was told that the service guy had a class and wasn’t there and I had no appt (even though I did and no one called to change my appt). Finally, I was asked if I purchased the car there and when I said no they said they couldn’t help me and they would need a service manager to call me. No one ever called me! On top of that, I emailed our local dealership and Mazda and got no response from either. You would think Mazda would care a little more that they have a dealership selling their cars but not servicing them!! So, after all that, I called Freeman. I was able to get an appt scheduled within a week. Even though I had to drive the 2 hours for my appt, the service I received was amazing! While there, I had a couple of other services done based on their recommendations! I would highly recommend them to anyone who asks! Thank you so much!!!! More

Routine CX5 Maintenance p Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kami Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kamin More

Always a pleasure Great customer service. Been going to the Freeman Mazda Service Center for over 10 years - always a good experience - knowledgeable and friendly staff Great customer service. Been going to the Freeman Mazda Service Center for over 10 years - always a good experience - knowledgeable and friendly staff and love that my car gets a nice wash. Thanks! More

You guys are great! I never dread having to come in for service work. Your team is courteous, keeps me informed and are a pleasure to deal with! What a refreshing exper I never dread having to come in for service work. Your team is courteous, keeps me informed and are a pleasure to deal with! What a refreshing experience compared to other dealership nightmares! More

Love Freeman Mazda Service The service staff are always efficient, friendly, and honest. Wouldn't take my Mazda anywhere else! They do not try to upsell me or push repairs/servi The service staff are always efficient, friendly, and honest. Wouldn't take my Mazda anywhere else! They do not try to upsell me or push repairs/services that are not needed. More