Norm Reeves Mazda - Service Center

I don't often do Excellent 5 star ratings Excellent Service. I was kept informed; the work was performed expeditiously; the car was returned washed, vacuumed, and the interior glass cleaned; Excellent Service. I was kept informed; the work was performed expeditiously; the car was returned washed, vacuumed, and the interior glass cleaned; and most important everyone was super friendly and super helpful, with smiles and greetings, everyone, and particularly the ladies in the service area. It is not a one time thing, it is repeated, and the staff seems to stay the same and that says something about management keeping them happy. EXCELLENT! 5 STAR! One question: why aren't the service personnels pictures included below - their smiling friendly faces would be a plus - worked with 3 ladies and a gentleman inside - and a couple of gentlemen when I drove up. ALL GREAT! AS I TOLD THEM, THEY ARE THE REASON I DRIVE ACROSS THE CITY TO GET HERE! More

It is always a good experience. This is my 3rd Mazda and each one purchased at Freeman Mazda. The main reason I always come back is because of the service department. I make appt and This is my 3rd Mazda and each one purchased at Freeman Mazda. The main reason I always come back is because of the service department. I make appt and they are ready for me. Everyone that I have dealt with is very knowledgeable and courteous. Great service department!! Karan Jasper More

Terry and Joshua continue to excel Kudos to Terry and Joshua and their teams for taking the time to understand what their customers need and delivering to that. Keep it up and I may en Kudos to Terry and Joshua and their teams for taking the time to understand what their customers need and delivering to that. Keep it up and I may end up buying my another Mazda 6 from you folks also. More

Great people and fast excellent customer service Terri and Angela were great & fast to take care my Mazda 6 rear brake, turn signal bulb and oil Service. Thank you for been so friendly and happy! Terri and Angela were great & fast to take care my Mazda 6 rear brake, turn signal bulb and oil Service. Thank you for been so friendly and happy! More

Great service Every visit to Freeman Mazda is positive. Pleasant and efficient staff make each service appointment great. I no longer dread scheduling maintenance Every visit to Freeman Mazda is positive. Pleasant and efficient staff make each service appointment great. I no longer dread scheduling maintenance because the service advisors are knowledgeable and prepared to get me in and out as quickly as possible. The customer lounge is very nice and comfortable so waiting while my car is being serviced is no hardship. More

Excellent experience Had my first oil change yesterday anxd as usual, Terri did not disappoint with her timliness and to make sure the customer was happy. So glad I bought Had my first oil change yesterday anxd as usual, Terri did not disappoint with her timliness and to make sure the customer was happy. So glad I bought and have service at freeman Mazda More

So accommodating! Cliff and the whole service team were incredibly friendly, professional, so knowledgeable, and very accommodating. I had to reschedule my appointment Cliff and the whole service team were incredibly friendly, professional, so knowledgeable, and very accommodating. I had to reschedule my appointment to next day and although it was a Friday and being book solid, Cliff squeezed me in to accommodate me! Will only bring our Mazdas here for service! More

Fast & Friendly Everyone was very friendly and fast to accommodate our needs in service. The need was simple, but they recognized that and took care of it right away. Everyone was very friendly and fast to accommodate our needs in service. The need was simple, but they recognized that and took care of it right away. The customer Lounge is well stocked with goodies as well. More

Great experience it was a great experience bringing the car for service, I just drop off the car and wait in the lounge, the service took a little longer as it was a b it was a great experience bringing the car for service, I just drop off the car and wait in the lounge, the service took a little longer as it was a busy day. Would be even better if I can get a loaner car that I forgot to request. More