Norm Reeves Mazda - Service Center

After a miscommunication during a normal maintenance appointment on my 2018 CX-5 leased vehicle I had to return to the dealership due to a pretty bad oil leak. Terri met me when I drive up into service. appointment on my 2018 CX-5 leased vehicle I had to return to the dealership due to a pretty bad oil leak. Terri met me when I drive up into service. She was so caring and explained that parts can be hard to get these days due to pandemic. Sean kept me up to date for 2 days. Very professional. Sean then had my car valet to my residence. I’m very pleased how they made a bad situation wonderful. Terri and Sean went above and beyond for me. I was the JP Morgan underwriter for years for this dealership. While I’m not with JP Morgan since being laid off due to covid, this dealership has really stepped up and assisted me. Terri & Sean are outstanding employees and should be given a huge “pat on the back” for their exceptional performance. Thank you Susan Zmak More

Worked with me on hammering out warranty issues and making sure the repair process fit my schedule. Had some helpful tips to consider in the future. making sure the repair process fit my schedule. Had some helpful tips to consider in the future. More

First class service, lovely staff. From the booking to the car being serviced and cleaned, the process is faultless. I was also updated as to how the service was going, while I waited. The facilities the car being serviced and cleaned, the process is faultless. I was also updated as to how the service was going, while I waited. The facilities I used while I waited for the service are also superb. Very comfortable and clean. More

Fast and convenient service. Friendly and helpful staff. It is a good location for me since I live in Irving. Good Job! I will return for my next service appointment. It is a good location for me since I live in Irving. Good Job! I will return for my next service appointment. More

I had a very pleasant experience with the dealership. The employee that assisted me was friendly and courteous, she went above and beyond by keeping us informed on how long we would be waiting. The employee that assisted me was friendly and courteous, she went above and beyond by keeping us informed on how long we would be waiting. More

Stellar Service Department. Angela was amazing and made my experience so seamless from the time I walked in to checking out. I have never been let down by this dealership my experience so seamless from the time I walked in to checking out. I have never been let down by this dealership More

From the personalized welcome, to the text and in person updates, to the completion of the service and check out, Angela is exceptional and courteous! she has been my service representative for 7 years and updates, to the completion of the service and check out, Angela is exceptional and courteous! she has been my service representative for 7 years and 2 cars! More

I really enjoy how quickly I've been taking care of every time I bring my vehicle in for service. I'm truly happy I found this dealership time I bring my vehicle in for service. I'm truly happy I found this dealership More