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Norm Reeves Mazda - Service Center

Irving, TX

4.8
486 Reviews
Call Service Center (945) 237-1505

486 Reviews of Norm Reeves Mazda - Service Center

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May 15, 2025

Angela, Terri, Josh and the Norm Reeves Service Team are awesome and always exceed expectations. Thank you. More

by Shawn H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Lymer
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May 10, 2025

Great service and so quick! Salvador was awesome and took care of everything I needed and more. More

by michaelarparra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Norm Reeves Mazda responded

Hello, Michaela. Sounds like Salvador truly went the extra mile to help you! We'll pass along this kind review, and we hope you'll come see us again the next time you need assistance.

May 10, 2025

Fantastic Fantastic fantastic fantastic. Fantastic fantastic fantastic. Fantastic fantastic fantastic. Fantastic fantastic fantastic. Fantastic fantastic lol More

by margaritawithsalt
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
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May 12, 2025 -

Norm Reeves Mazda responded

We're guessing you had a fantastic experience? All jokes aside, thank you so much for the 5-star rating. We're glad your recent experience with us hit the mark!

May 09, 2025

Angela takes exceptionally good care of me every time I come to have my car serviced! As service manager, Teri is always available if there are additional questions or support. They make an exceptional tea More

by Mazda2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Norm Reeves Mazda responded

We're so glad that Angela and Teri took such great care of you! Sounds like you had the sort of experience we strive for. Thank you so much for trusting us at Norm Reeves Mazda!

May 08, 2025

Lindsey was excellent and took care of my service fast and had was very nice 👍 More

by beth.landrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Norm Reeves Mazda responded

Lindsey will be excited to see your thumbs up! Thank you, Beth. We're glad we could get your vehicle in optimal shape so that you can enjoy all the springtime fun.

May 07, 2025

Great customer service. Loved the video with suggestions on what to fix Will be back More

by Aubrey85
Recommend Dealer
Yes
Employees Worked With
Brian
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May 08, 2025 -

Norm Reeves Mazda responded

Thanks, Aubrey! We're pleased that you found our service video helpful - that's what it's there for! When you're ready for those next fixes, give us a call or use our convenient online scheduler.

May 06, 2025

I brought my Mazda CX5 in for routine maintenance. Angela and Tim were both very helpful and friendly throughout the entire process. More

by martinbehel
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Engel
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May 07, 2025 -

Norm Reeves Mazda responded

Our crew loves to turn routine maintenance into extraordinary experiences! Thank you for sharing this praise for Angela and Tim. We're glad all went well and encourage you to check out our service specials the next time you're in need.

May 04, 2025

I had a great experience with the car maintenance service. The staff was very professional and attentive during the entire process. They clearly explained all the maintenance items and made sure I un More

by Wei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Norm Reeves Mazda responded

Wow, this is such a great review! Thank you from the bottom of our hearts for sharing this support for our team. They truly go the extra mile to deliver positive experiences, and we are so glad you had a 5-star visit. If you enjoyed your time with us, we hope you'll consider recommending Norm Reeves Mazda to friends.

April 29, 2025

The service provider was very helpful, and I am satisfied with the work done on my car. More

by taliafayson
Recommend Dealer
Yes
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Apr 29, 2025 -

Norm Reeves Mazda responded

Thanks so much for sharing! We love delivering fast, easy maintenance, and we’re already looking forward to your next visit. Our convenient online scheduling is available whenever you need it.

April 28, 2025

It was very pleasant experience. Lobby with good facilities. Reasonable waiting time. Clear communication from the staff. More

by mahesh_d33
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsay Dooley
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Apr 28, 2025 -

Norm Reeves Mazda responded

Hi Mahesh—thank you for noting our comfortable lobby amenities and reasonable wait times. We’re thrilled our team’s clear communication helped make your visit so pleasant. Can’t wait to welcome you back to Norm Reeves Mazda!

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