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Norm Reeves Mazda
Irving, TX
1,040 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,040 reviews
August 02, 2015
Bought a new car Friendly, helpful and not pushy. Stephanie answered all my questions and the decision easy. She went over all the features and made sure I understoo Friendly, helpful and not pushy. Stephanie answered all my questions and the decision easy. She went over all the features and made sure I understood everything. Thanks. More
by Mazda chick
Employees Worked With
Stephanie Foreman
July 29, 2015
fun rewarding experience Stephanie was the first specialist that made me feel more comfortable from start to finish than the others ............ Stephanie listened to my need Stephanie was the first specialist that made me feel more comfortable from start to finish than the others ............ Stephanie listened to my needs & she did the rest! .......... Stephanie knows her stuff !! More
by steve10000
Employees Worked With
Seth, Stephanie Foreman
July 24, 2015
Great The dealership was extremely helpful; Stephanie was there the whole way through, and made sure everything went smoothly. The Financial department was The dealership was extremely helpful; Stephanie was there the whole way through, and made sure everything went smoothly. The Financial department was very helpful; Seth was thorough in his diligence to get me the best deal possible, thanks. More
by Cory
Employees Worked With
Seth Lu, Stephanie Foreman
July 19, 2015
FREEMAN DEALERSHIPS ARE FANTASTIC I recently purchased a used 2012 Infiniti G from John Luke at Freeman Mazda/Hyundai in Irving. John is extremely friendly, professional, and honest. T I recently purchased a used 2012 Infiniti G from John Luke at Freeman Mazda/Hyundai in Irving. John is extremely friendly, professional, and honest. This was the second automobile I have purchased from a Freeman dealership, and I highly recommend them. More
by j2ndine1
Employees Worked With
Kirk Stanley, John Luke
July 15, 2015
Would Buy From Again My girlfriend has purchased two cars from Freeman. This is my first but most likely will not be my last. One of the reasons I went to Freeman Mazda My girlfriend has purchased two cars from Freeman. This is my first but most likely will not be my last. One of the reasons I went to Freeman Mazda was Christina Figures actually quoted a price for what I wanted. So many of the dealerships just say come on in and we will talk a deal when you contact them by email. Let me know what the starting point is and I will determine if we can make a deal. She did a great job working with me and discussing what I want and delivering on it. The manager and Jessie, with the finance department, worked with me and framed a deal that met my budget requirements. I feel the service has been excellent and is one of the primary reasons to shop here. In the service/repair department I would like to praise Andrew and Tim for their support. Overall, a positive experience. More
by Billem
Employees Worked With
Andrew, Jessie, and the Manager, whose name escapes me, Tim, Christina Figures
July 13, 2015
A top-notch car buying experience The entire team at Freeman Mazda was fantastic, especially Christina Figures. She was pleasant, fun and easy to work with. I'm the grandson of a car d The entire team at Freeman Mazda was fantastic, especially Christina Figures. She was pleasant, fun and easy to work with. I'm the grandson of a car dealer and know my way around a dealership, and let me say that this was one of the best experiences I've ever had getting into a new vehicle. I absolutely love my 2015 Mazda3 S Ti Edition! Thanks Christina and Freeman--you guys are great. Highly recommend! More
by Jason P
Employees Worked With
Christina Figures
July 13, 2015
New Car Purchase This is the first time I purchased a Mazda and I was more than impressed with the level of honesty and service provided by this dealership and especia This is the first time I purchased a Mazda and I was more than impressed with the level of honesty and service provided by this dealership and especially with Stephanie Foreman. Stephanie walked me through all of my buying options, found the car I wanted in Austin, Texas and had it delivered to me within a very reasonable amount of time. The follow up service has been awesome too. The 2016 CX 5 is a joy to drive, comfortable seating, Bose sound system is wonderful, and great gas mileage! I would highly recommend my friends to buy through Stephanie and this dealership. More
by Marsha
Employees Worked With
Stephanie Foreman
July 12, 2015
Amazing job!! Edida was amazing, she did everything possible to get us into the car we wanted at the price we needed to be at. If it wasn't for her we wouldn't of Edida was amazing, she did everything possible to get us into the car we wanted at the price we needed to be at. If it wasn't for her we wouldn't of brought our new 2016 Mazda 6 home today. Thank you for everything! More
by Felixva
Employees Worked With
Edida Cruz
July 10, 2015
Good People Doing Good Things @ Freeman Mazda We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did so We have a 2005 Mazda3 with 150,000 on it. It's been so good to us, yet, it needed some special attention. Being relatively new to the area, I did some online research and discovered Freeman Mazda, which came with high marks for the service department. Having just picked-up our car after service at Freeman Mazda, I would echo the positive sentiment. From the friendly, yet clear and upfront, conversations we exchanged with Rickie, Angela Engel and Josh Lymer, we knew good service would follow, and it did. They delivered on all the promises they made (inclusive of pricing and timing). These days, you can have your car serviced in so many places -- from a dealership, to a quick care chain, to a seemingly reasonable guy off craigslist. Based on our experience, what sets Freeman Mazda service apart from the other options is their empathy -- backed with their knowledge and insight, they talk to the customer as if they were the ones receiving the message. I really didn't want to pour hundreds of dollars into a car we'll probably keep only another year or two, but Rickie, Angela and Josh presented options that were logical and sound. I felt like they gave me information that empowered me to make the best decisions for our specific situation. You can't ask for much more than that. As a bonus, they take coupons. Outside of all of this, I'd be remiss to not mention that while waiting in their lounge, I witnessed a conversation between Rickie and another customer that I believe is noteworthy. In my humble opinion, that customer could have used a few Emily Post courses. Whilst smacking her gum, talking to her insurance agent on speaker phone, and offering commentary on the verdicts of Judge Judy, she managed to tangle herself into at least three lies about what was wrong with her car, and why it needed an oil change. While this was obvious to all of us in the lounge except for the woman, Rickie allowed her to ramble while he listened patiently, and then simply and compassionately let her know that she needn't worry about him judging how the situation came to be what it was, but rather he just wanted to help her understand how to get things back to good. The whole situation exemplified good customer service. And one more thing, Ben, who works in a different department but just happened to be helping out in the service department, was kind to all of us in the lounge, and he took a few minutes to come over and have a chat -- solidifying the idea that this place was more like hanging out with your family than a place that just wants to do work and take money. Thanks, everyone. We'll see you again when it's time to buy our next Mazda. More
by 2005Mazda
Employees Worked With
Angela Engle
July 09, 2015
upfront with cost and time for work Solved problems - car run excellent! Service people were very helpful and pleasant to work with. Received a loner car - and my car was ready at the pr Solved problems - car run excellent! Service people were very helpful and pleasant to work with. Received a loner car - and my car was ready at the promised time. More
by martbbq
Employees Worked With
David Pearson
